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Glenbrook Dodge Chrysler Jeep Fiat - Service Center
Fort Wayne, IN
326 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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326 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center
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July 14, 2015
Rattle in the Dashboard of our Journey I returned my 2014 Journey to the dealer as I had a rattle in the dash after they replaced my speedometer glass. They found there was a clip that was I returned my 2014 Journey to the dealer as I had a rattle in the dash after they replaced my speedometer glass. They found there was a clip that was left lying loose in the panel. They removed the clip and the rattle in my dashboard was solved. I want to thank Service Manger, Brian, for his continued leadership and Becky Dodds for her excellent customer service. Thank you, Ron & Jackie Miller More
by ron2523
Employees Worked With
Becky Dodds, Brian Marshall
June 15, 2015
Becky's awesome service!! I brought my T&C Chrysler in for a recall issue. Becky scheduled my appointment, made sure it was done in the allotted time. And had all the paper wor I brought my T&C Chrysler in for a recall issue. Becky scheduled my appointment, made sure it was done in the allotted time. And had all the paper work and my vehicle ready to go when I arrived at the dealership. Becky has always gone the extra mile for me whenever I needed any assistance with my vehicle.Becky is a valuable asset for the dealership and I hope is appreciated and rewarded for her excellent customer care.Thank you very much Becky!!! Pam Boon More
by boon52
Employees Worked With
Becky Dodds
June 03, 2015
Verizon said I had phone directory issues not their problem? Brain Marshall help get the system loaded after numerous attempts. If phone wasn't compatible with my Chrysler 300 it sure is now! Brian spent quite a Brain Marshall help get the system loaded after numerous attempts. If phone wasn't compatible with my Chrysler 300 it sure is now! Brian spent quite a bit of time making sure it was right! Thanks Brian great job. Blue tooth is working fine, Hands free is a wonderful thing! Eric Johnson More
by Eric Johnson
Employees Worked With
Brian Marshall
May 17, 2015
Good Job Guys Took in my wife's Journey for 15,000 mile check and LOF. Checked for noise behind radio. No more noise! Vehicle was finished in a timely manner. Thank Took in my wife's Journey for 15,000 mile check and LOF. Checked for noise behind radio. No more noise! Vehicle was finished in a timely manner. Thanks for prompt friendly service! EJ More
by Eric Johnson
Employees Worked With
Brian Marshall
May 13, 2015
Damaged auto Damaged my jeep oil pan drain plug Then service manager had this hair brained idea that corrosion caused the damage will never have service work don Damaged my jeep oil pan drain plug Then service manager had this hair brained idea that corrosion caused the damage will never have service work done at this dealership I hope the service manager is fired Really bad when a service manager try's to deceive customer More
by Jeep
Employees Worked With
Chris Pongratz
May 04, 2015
Customer Service Experience On April 28, 2015, my experience with Brian, the Service Manager, was excellent. I had my 2014 Dodge Journey in for service and Brian took care of a On April 28, 2015, my experience with Brian, the Service Manager, was excellent. I had my 2014 Dodge Journey in for service and Brian took care of all the issues I had. More
by ron2523
Employees Worked With
Brian in Service
May 04, 2015
Oil Change & Tire Rotation I love the quick convenient service that you get at Glenbrook Dodge. I went on a Saturday afternoon, an hour before closing, and they were able to get I love the quick convenient service that you get at Glenbrook Dodge. I went on a Saturday afternoon, an hour before closing, and they were able to get me in change my oil, rotate my tires, and clean my windows! The smiling faces doesn't hurt either More
by Thickmix
Employees Worked With
Angel Bahena
April 09, 2015
New Tires Stopped in and spoke with Justin Reynolds a few days back about a slow leak in one of my tires. I mentioned then that I was looking to buy a new set Stopped in and spoke with Justin Reynolds a few days back about a slow leak in one of my tires. I mentioned then that I was looking to buy a new set of 4 tires soon anyway and he advised me of a sale coming up in the near future - buy 3, get No 4 for $1. I waited and had all 4 replaced , balanced and nitrogen added, ALL in a short time. Excellent repair service, fast, great deal, convenient shuttle service and excellent customer service...... More
by ron30303
Employees Worked With
Justin Reynolds, Service Advisor
March 30, 2015
Service Department I recently had a oil change in my 2012 Dodge Caravan. I would like to compliment my service advisor, Becky Dodds, for her courtesy and promptness of I recently had a oil change in my 2012 Dodge Caravan. I would like to compliment my service advisor, Becky Dodds, for her courtesy and promptness of service. It was a very pleasant experience. Ron & Jackie Miller More
by ron2523
Employees Worked With
Becky Dodds
February 12, 2015
service department I had work done part failed after repair I called in told to bring in work done in timely matter Brian Marshall exception with the handling of whole I had work done part failed after repair I called in told to bring in work done in timely matter Brian Marshall exception with the handling of whole matter .......outstanding! !!! More
by speikes
Employees Worked With
Brian Marshall
