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Glenbrook Dodge Chrysler Jeep Fiat - Service Center

Fort Wayne, IN

4.8
326 Reviews

326 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center

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December 24, 2015

Service Department Rocks! When I leased a 2015 Ram I was disappointed with the sales experience and was very hesitant to go in for service. However, the service department is a More

by hgreene57
Recommend Dealer
Yes
Employees Worked With
Service
Dec 26, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

I apologize that we did not hold up to such great service on our sales end. If you give us a call we would love to speak with you to improve on our end. Thank you for reviewing us! We are glad our service center experience was above par!! Happy Holidays!

December 23, 2015

Great Experiencce Brought in my very old Chrysler for an oil change and tire rotation. I also asked to have several things I was concerned about checked. The car was More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember the name of the lady who helped us.
Dec 26, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for taking the time to review us!! We are glad you are still enjoying your Chrylser!! Happy Holidays Judy!

November 15, 2015

Great Service! Brought my Jeep in for recall service and an oil change. Becky Dodd made the process easy. Got all my work done on time (actually early). She was v More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Dodd
Nov 17, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Brian, we would like to thank you for your kind words. It’s great that Becky was here to help you on your needs. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Matt McKibben | GM

October 02, 2015

Great Team Work Brian Marshall and Amanda Blaine are a great team to work with. They answer all my questions in a very professional way. Service has always been com More

by Tmb909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Marshall, Amanda Blaine
Oct 13, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and professional service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Brian and Amanda assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best regards, Matt McKibben | GM

October 02, 2015

Exceptional Service (A+) Brian Marshall and Justin Reynalds were GREAT...fast service with "in-stock" parts! Warranty issue was fixed as described...Thank you both for outstan More

by Mrmopar13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Marshall,Justin Reynalds
Oct 13, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for writing about your visit with us! I am happy to hear that Brian and Justin were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Take care! Best regards, Matt McKibben | GM

September 09, 2015

Steering Column Noise Brian Marshall helped find the issue with my steering column noise. Sounded like a rubbing noise of some sort. Technician recommended a new steering c More

by Eric Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Marshall
Oct 13, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thanks for your outstanding review, Eric! I'm very happy to hear that Brian was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Matt McKibben | GM

September 05, 2015

Warranty Work Excellent service on my 2014 Town & Country. Brian Marshall took care of the warranty work with no hassle involved. This was my first visit to Glenbr More

by Steve1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Marshall
Sep 07, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hi Steve and thanks for the great feedback! We're very happy that Brian was there to give you the customer service we know you deserve! Thank you again and we look forward to seeing you again! Best regards, Matt McKibben | GM

August 08, 2015

Four Wheel Alignment on our Dodge Journey Thank you for your excellent service on the four wheel alignment on our Dodge Journey. We appreciate the prompt the service and pick up on our vehic More

by ron2523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Marshall
Aug 10, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Ron, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Glenbrook Chrysler Dodge Jeep Ram. If there is anything more that we can do please come back and see us again. Take care! Best, Matt McKibben | GM

August 05, 2015

Red Light I recently was driving my 2006 dodge charger and noticed that a red light with a battery symbol kept appearing. I decided to call Glenbrook Dodge to q More

by Brian service dept
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in service department
Aug 07, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for leaving us your review. We are thrilled that Brian was able to take care of you. He is a great asset to our team. We are happy to hear that you were pleased with the service you received from Glenbrook Chrysler Dodge Jeep Ram. If there is anything more that we can do please come back and see us again. Take care! Best, Matt McKibben | GM

July 15, 2015

Excellent personal attention and friendly faces! I had received an online coupon for an express oil change that was about to expire so I decided to use it. As I was being processed, Becky Dodd noted More

by CommProf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Dodd
Jul 16, 2015 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We are truly grateful for this awesome review! We are thrilled that Becky was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook and follow us on Twitter for service specials! Best, Matt McKibben | GM

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