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Glenbrook Dodge Chrysler Jeep Fiat - Service Center

Fort Wayne, IN

4.8
352 Reviews

352 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center

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February 23, 2020

Best customer service hands down!! Todd worked really hard for us to get us what we wanted, and I will never shop anywhere else!! Very impressed! More

by amandagalley86
Recommend Dealer
Yes
Employees Worked With
Glenbrook Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Macon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Jiminez, Steve Bufink
Feb 23, 2020 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for the awesome 5 star review and thank you for your business!

January 27, 2020

Charged for a "diag" that was under warranty I had a horrible experience from the 1st step into the service department to leaving a day later. The people were rude. Charged me for two (2) "diags More

by kamjacks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Z.
Jan 27, 2020 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hi Kamjacks. We want to first start by saying we are sincerely sorry for the experience you received in our Service Department. We certainly do not stand behind operations in that manner. Our General Manager would love to help resolve this situation, but we don't have the ability to contact you directly. Please email him at matt@glenbrookautomotive.com to continue this conversation and hopefully turn your experience around and rectify this. Again, we are sincerely sorry and look forward to hearing from you.

December 15, 2019

Awful! Two plus hours for an oil change and all I got was excuses about why it was taking so long. Two hours is standard for an oil change. I'll take my business that values my time as much as I do like Monr More

by RobbieVee
Recommend Dealer
No
Employees Worked With
Justin Reynolds, Dan Bailey
Jan 07, 2020 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hi Robbie! We are so sincerely sorry for your experience here at our Service Center. If there is anything we can do to help rectify this situation, please reach out to Justin Reynolds directly at 260-482-5233.

August 06, 2019

Thanking Mel for everything! Mel sold my wife and I a vehicle that we absolutely love! He made the process super convenient and quick for us. He is passionate about what he does a More

by RaveO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Clark
Sep 11, 2019 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for taking the time to let us know how we’re doing as a business!! We are glad we could help you!

July 09, 2019

The Best! I have known Dakota for quite some time and he has always been honest and kind! If you are looking for a vehicle, maintenance or a friendly face, he i More

by paigeshipe
Recommend Dealer
Yes
Employees Worked With
Dakota Bailey
Jul 31, 2019 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Paige, thank you for following up on your experience! We love hearing from our customers!

July 08, 2019

Customer service Dakota helped us out! Got us exactly what we were looking for and was great throughout the whole process. Highly recommend coming in to work with him. More

by Bnoye13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Bailey
Jul 31, 2019 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thanks for the review! We are glad, Dakota, could be of such great help! Please let us know if there is anything else, we can do!

June 10, 2019

Excellent work I’ve always had excellent service with this dealership. Always on time and accurate. Friendly. Car always clean when delivered. Several choices for se More

by Carreviews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Reynolds
Jul 05, 2019 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for the review! Please let us know if we can do anything else to help!

May 19, 2019

Long and Incomplete I waited an 1 1/2 for an oil change.... They were also to rotate my tires however on my way home I quickly realized they had not. They sell me a vehic More

by Rene2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Tuttle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Glenbrook Dodge
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Blackmon
May 29, 2019 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hi Rene2018. We are so sorry to hear about your Service experience. We have notified our Service Department Manager of your experience, as our Sales Managers were tagged in this Review. Please contact 260-482-5233 so the Service Manager can rectify your situation with you directly. He is expecting your call. Again, we are sincerely sorry and hope that you will still consider using our Service and Sales Departments in the future.

April 27, 2019

Chrysler 200 I brought my car in from out of town to be serviced at the dealership and they were very knowledgeable about my car and what needed to be replaced on More

by Guy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenbrook Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kinney, Justin Christner, Jesse Knight, Brad Moore, Matthew Mast, Mike Spitler, Dan Bailey, Michael Ferrell
May 08, 2019 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for the review! We are glad that you appreciate the hard work we put into making everything perfect for you!

April 07, 2019

Excellent Service The staff were very friendly and knowledgeable as well as honest. I thought I had a more expensive problem than I did and they took care of my servic More

by Rodger C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several in the service department. all were great
Apr 18, 2019 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for the review! We are glad that you appreciate the hard work we put into making everything perfect for you!

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