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Glenbrook Dodge Chrysler Jeep Fiat - Service Center

Fort Wayne, IN

4.8
327 Reviews

327 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center

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September 05, 2018

20 star dealer and serv. Everything went like a fine tuned clock fast and easy .my truck had a problem sev fixed fast .everyone was great .you dont find that kinda sev anymore More

by Fire502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
They all were if i could give 20 stars i could!!, Dan Bailey
Oct 25, 2018 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thanks for the five stars! We value your input!

August 31, 2018

Worst service EVER! They are nice at first until they make a promise they can't keep. Sign the paperwork, pull credit score, then change their mind and boot you home. And More

by Nahomi124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glenbrook Dodge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Mills
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2018 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We are sorry we could not give you five star service. If you would kindly contact our GSM, Ryan Tuttle, we would be happy to speak with you. Thank you!

March 19, 2018

Screwed me I went in to get oil change in my wife's car I was told coolant was low so I paid $25+for a gal they told me they put left over in the trunk a few day More

by Dodge fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Bailey
Mar 20, 2018 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We are sorry we could not give you five star service. If you would kindly contact our Service Manager, Justin Reynolds, we would be happy to speak with you. Thank you!!

February 21, 2018

CS is great. SERVICE DEPT not so much Went into service dept. W/ appt. Waited 6.5 hrs, paper reports only 2 hrs of work. Called to inquire and transferred to dead voicemail. Very disappoin More

by Bbyzsmommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brain marshall
Mar 19, 2018 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We are sorry we could not give you five star service. If you would kindly call our store to contact our Service Manager, Justin Reynolds, we would be happy to speak with you. Thank you!!

January 02, 2018

Fraud from the Service Department Not even worth the 1 star I had to give to write the review!! My daughter took her Chrysler here to be serviced for the check engine light that was co More

by Tjk75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Reynolds
Jan 16, 2018 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We apologize this happened and I believe that you have already spoken to Justin on this issue. If you need anything else please feel free to contact him directly. Thanks again.

May 06, 2017

Service at Glenbrook Dodge My first experience with Glenbrook Dodge Service Department was very good. The whole staff was very proffesional. Rebecca Dodds did an excellent job a More

by Jpram1500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd M. Rebecca D.
May 11, 2017 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for the review on Glenbrook Dodge! Todd and Rebecca are long time employees and are happy that they continue daily to help make customers happy! Thanks again :D

April 21, 2017

Was "iffy" about making a final decision Becky was extremely helpful and very nice! I had a very positive experience and would definately come back in the future ! Thank you for making my exp More

by Night rider 1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca dodds
Apr 26, 2017 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Night Rider, thank you for the follow up review on your experience in our service department! We are always here to help!! Let us know if there is anything else we can do! Thanks!! :)

April 21, 2017

Service Was Amazing! Becky was AMAZING. Took service to the next level. Will be back! I drove in she dropped everything for just me and now I'm on my way. Fast and frien More

by Yeahyah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Dodds
Apr 26, 2017 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello!! Thanks for the followup review!! We are so happy to hear that you appreciate Becky as much as we do!! :)

June 17, 2016

Full service and preventative maintenance for Dodge Challeng Had oil, radiator, differential, braking system, AC, all checked and serviced by the fine professional employees at this Glenbrook Dodge facility. Wo More

by BrutalMinion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Bradford
Jun 21, 2016 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for your business! We are glad to hear of your great experience! :)

June 06, 2016

Major Service Repairs The entire service repair process was quick, thorough and on target. The service coordinator demonstrated clear and frequent communication at all tim More

by MikeFW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woman in Service
Jun 07, 2016 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Mike, thank you for taking the time to review our service department! We really appreciate your feedback and are happy to hear of the great experience you had! :)

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