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Glenbrook Dodge Chrysler Jeep Fiat - Service Center

Fort Wayne, IN

4.8
352 Reviews

352 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center

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November 30, 2022

Fast service, did exactly what I asked, only complaint is somewhere in the process my steering wheel wrap got scraped and torn. I think a black marker will make it much less noticeable, but still a bit disap More

by Kenbrookhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan Kantarevic
Dec 01, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello! Thank you for taking the time to leave us your feedback. It is great to read that our Service Team provided you with a timely experience here at Glenbrook Dodge Chrysler Jeep. Please let us know if there is anything else we can do for you.

November 18, 2022

I had an appointment time of 11am and showed up at 10:45 to have a defective radio replaced. I was told it would be a 30 - 45 min procedure and they would come get me in the waiting room as soon as it was d More

by fireman417a
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Wallace
Nov 21, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello, Thank you for taking the time to share your experience with us here at Glenbrook Dodge Chrysler Jeep. Our top priority is delivering 100% customer satisfaction. I would appreciate the chance to speak with you regarding the timeliness and communication of your radio repairs by our Service Team during your recent visit. Please get in touch with me at your earliest convenience so we can discuss this further. Best regards, Matt McKibben General Manager 260-484-1533

Nov 21, 2022 -

fireman417a responded

I talked with someone at the dealership and gave them my phone number and they said they would have you call me. Still not heard from you or anyone else from the dealership. fireman417a

October 21, 2022

Excellent service and the wait time was not bad. They made me feel comfortable doing my wait the price for my service was affordable. More

by ladydi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

ladydi responded

Very good service

October 19, 2022

William Wallace was a pleasure to work with. I was immediately greeted with a smile. He explained everything to me in language I could understand. Thank you William More

by valerierocen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Wallace
Oct 21, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello, thank you for taking the time to share your positive feedback and give us five stars here at Glenbrook Dodge Chrysler Jeep. Our team is happy to have offered a personalized experience during your visit. Take care!

October 06, 2022

Fast & Frendly Service. I will be coming back here to buy a car in the future. More

by deondez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenbrook Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Shively
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Oct 07, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello! From all of us at Glenbrook Dodge Chrysler Jeep, thank you for this incredible rating!

September 30, 2022

Great customer service Every Time! !!Convenient and knowledgeable, Also very Fast in the Express service lane. More

by Gordon498
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichole Plumlee and Lillie Huber
Oct 02, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hi, we're glad you're happy with our great customer service, knowledge, and Express lane. Glenbrook Dodge Chrysler Jeep appreciates your five-star review. Please don't hesitate to reach out in the future if you need any further auto-related assistance from our Service Team.

September 27, 2022

Helpful service staff, David went the extra mile to make sure my truck was back to like new after a light fixture broke More

by rmcalhany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Sep 27, 2022 -

rmcalhany responded

Excellent service

September 27, 2022

I had problems with service on my 2015 dodge 250 Ram truck. After talking to the general manager about the issue, Matt was very helpful and courteous and quickly explained the service side of the iss More

by Cindaschipper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Armstrong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt McKibben
Sep 28, 2022 -

Cindaschipper responded

Thanks Glenbrook Dodge for the service we received. It was quick and thorough. Any issues were resolved quickly and the employees were very helpful and courteous.

September 12, 2022

Very friendly and efficient. Check in was quick and they were accurate on how much time it would take. More

by Cuttet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Marshall
Sep 13, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Glenbrook Dodge Chrysler Jeep is happy to learn your visit was friendly and efficient. We hope to see you again. Take care.

Sep 13, 2022 -

Cuttet responded

I was just a little baffled that the parts and labor for the sway links were not covered under extended warranty. Seems odd they went bad with only 40000 miles on vehicle. My 2005 Jeep Liberty has 223,000 miles and they have not needed replacement. Thanks.

August 17, 2022

Great service department. Always easy in and easy out. Spends the time to provide an explanation of diagnostics and answer questions fully. More

by jax555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We're so grateful for this positive review. Customer satisfaction is our main goal, and we appreciate the recognition for the team here at Glenbrook Dodge Chrysler Jeep.

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