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Glenbrook Dodge Chrysler Jeep Fiat - Service Center

Fort Wayne, IN

4.8
327 Reviews

327 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center

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March 09, 2023

I called in the beginning of October to schedule a recall. I was told that the service department would call me back when the parts arrived. I received an email the same day stating I missed my appoin More

by 818woodcrafts
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Caroline
February 23, 2023

I got the info I needed to determine my next move in a timely manner. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you so much for the 5-star rating and review, Greg. Our Sales Team greatly appreciates you choosing to visit us at Glenbrook Dodge Chrysler Jeep.

February 20, 2023

Great customer service by Dave Pena. He was helpful and very considerate. I had an appointment and service was completed in a very timely manner. More

by ycristman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for your 5-star review and for choosing Glenbrook Dodge Chrysler Jeep! We're glad we could help. It brings us joy to know that our Service Department could make this a quick experience. Please let us know if you have any additional questions about the services you received. We are more than happy to help.

February 08, 2023

Had an issue with my vehicle and was from out of state traveling thru on business. The service department did a great job of getting me scheduled in for the next day. Part had to be ordered, was received More

by Duraco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for taking the time to share your positive experience and amazing review with us here at Glenbrook Dodge Chrysler Jeep. We truly appreciate learning that our Service Team was able to assist you in an efficient and timely manner, and let us know if we can be of any further assistance in the future. Have a great day.

December 22, 2022

They we so help and the work was completed under the time they told me. More

by Asramey2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faris Mehurovic
Dec 22, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello and thank you so much for choosing the Service Team of Glenbrook Dodge Chrysler Jeep as your first choice for having service done on your vehicle. Please do not hesitate to reach out to our team if you need further assistance.

November 30, 2022

Fast service, did exactly what I asked, only complaint is somewhere in the process my steering wheel wrap got scraped and torn. I think a black marker will make it much less noticeable, but still a bit disap More

by Kenbrookhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan Kantarevic
Dec 01, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello! Thank you for taking the time to leave us your feedback. It is great to read that our Service Team provided you with a timely experience here at Glenbrook Dodge Chrysler Jeep. Please let us know if there is anything else we can do for you.

November 18, 2022

I had an appointment time of 11am and showed up at 10:45 to have a defective radio replaced. I was told it would be a 30 - 45 min procedure and they would come get me in the waiting room as soon as it was d More

by fireman417a
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Wallace
Nov 21, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello, Thank you for taking the time to share your experience with us here at Glenbrook Dodge Chrysler Jeep. Our top priority is delivering 100% customer satisfaction. I would appreciate the chance to speak with you regarding the timeliness and communication of your radio repairs by our Service Team during your recent visit. Please get in touch with me at your earliest convenience so we can discuss this further. Best regards, Matt McKibben General Manager 260-484-1533

Nov 21, 2022 -

fireman417a responded

I talked with someone at the dealership and gave them my phone number and they said they would have you call me. Still not heard from you or anyone else from the dealership. fireman417a

October 21, 2022

Excellent service and the wait time was not bad. They made me feel comfortable doing my wait the price for my service was affordable. More

by ladydi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

ladydi responded

Very good service

October 19, 2022

William Wallace was a pleasure to work with. I was immediately greeted with a smile. He explained everything to me in language I could understand. Thank you William More

by valerierocen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Wallace
Oct 21, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello, thank you for taking the time to share your positive feedback and give us five stars here at Glenbrook Dodge Chrysler Jeep. Our team is happy to have offered a personalized experience during your visit. Take care!

October 06, 2022

Fast & Frendly Service. I will be coming back here to buy a car in the future. More

by deondez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenbrook Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Shively
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Oct 07, 2022 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello! From all of us at Glenbrook Dodge Chrysler Jeep, thank you for this incredible rating!

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