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Glenbrook Dodge Chrysler Jeep Fiat - Service Center
Fort Wayne, IN
354 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
354 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center
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March 24, 2025
Communication problems: on day 1, serviceman calls at 12:30pm stating that the vehicle is done, but wait on a call from the advisor. Same day 1, text sent by me to the advisor stating that I will wait fo 12:30pm stating that the vehicle is done, but wait on a call from the advisor. Same day 1, text sent by me to the advisor stating that I will wait for notice from him before coming to pick up my vehicle. Automated text reply stating… “We would be happy to provide you with a status on your vehicle. Your Service Advisor will be reaching out shortly.” No reply from the advisor on day 1 that I can pick up my vehicle. Day 2: 12:30pm, still no reply from my advisor, so I call the dealership 24 hours after the serviceman told me the work is done. The advisor says, “Yes, it is ready for pickup.” No idea for the 24 hour delay. A challenging communication issue to deal with. More
by John Sargent
March 22, 2025
Best place to take your jeep in town. They are very welcoming and friendly. Jim was excellent. He did take care of me right away and did everything possibly that he can. Waiting time was They are very welcoming and friendly. Jim was excellent. He did take care of me right away and did everything possibly that he can. Waiting time was very appreciative. Thanks . More
by Anu J
Employees Worked With
March 14, 2025
We love coming here for service. We always have kind representatives. They are great at communicating what’s being done to your car and get things done in a timely manner. We always have kind representatives. They are great at communicating what’s being done to your car and get things done in a timely manner. More
by AlvaR
Employees Worked With
March 05, 2025
They was prompt and courteous with the service that needed to be done on our vehicle needed to be done on our vehicle More
by Cubanamala87
Employees Worked With
March 05, 2025
David was very helpful with getting me information on specific questions I had about my Jeep! He was able to answer my atypical questions pretty well about some custom work I'm considering, and pointed m specific questions I had about my Jeep! He was able to answer my atypical questions pretty well about some custom work I'm considering, and pointed me in the right direction for work that Glenbrook doesn't specialize in. Also very kind and professional. More
by Caleb H.
Employees Worked With
February 27, 2025
Excellent service and super friendly staff. I have always been pleased when I need to have my car serviced I have always been pleased when I need to have my car serviced More
by VBarnhart
Employees Worked With
February 17, 2025
Always accurate and fast and I always get my vehicle back looking clean and shiny! looking clean and shiny! More
by Laketme65
February 14, 2025
I've been coming here for years because they always treat me well and they take care of my car. me well and they take care of my car. More
by Merlin
Employees Worked With
