Glenbrook Dodge Chrysler Jeep Fiat

Steve was great! It was after the sale when things went down hill. I went in to see about my title work since day 30 was on Saturday. I was given a signed agreement that the title would be there within 3 down hill. I went in to see about my title work since day 30 was on Saturday. I was given a signed agreement that the title would be there within 30 days. Well guess what it will not be there. The reason they said was they had to make sure all deposit checks cleared. Even though the check was written 11/26. I was told that if I wanted my title on time I would have to provide them proof that the check cleared (this was not in the agreement). Then a gentleman at the front counter along with the lady that was there said "Well you know with the thiefs and crooks these days we have to do this." Boy that came as a surprise that think there clients are crooks and thiefs. Maybe this was said because they are crooks and thiefs?? Who knows. One thing is for sure I will never ever buy a car again from them or recomend them to anyone!!!! More

The only issues I had was with the finance department. Things were not handled in a professional manner and as a result I signed 3 different contracts before it was final as they kept changing things. As Things were not handled in a professional manner and as a result I signed 3 different contracts before it was final as they kept changing things. As a result the finance company did not get all the information they needed and it held up the loan and payoff of trade in vehicle. This cause a lot of frustration. As a result I originally gave the dealer a very poor review. ADDED 12/13/2010 After receiving this review I was contacted by the Dealer and they have offered to pay all late charges that may occur. As of right now I do not know what if any charges will occur because the finance company closed the account when they received the check from the dealer but it is looking like they dismissed the late charges since it was being paid off. I wish this site let me rate the salesman and Dealer separately. It was my 2nd experience with the same salesman and would give him the highest rating possible. As for the Dealer, I would only give ok rating and this is due to the finance department. As for the vehicle itself, very pleased. Windshield wipers were very cheap and need to be replaced already but guess that can be expected and need to talk to them about an issue with key fob but have not even contacted them about it yet. I put yes for would I recommend this dealer but the truth is I am undecided. If the salesman I had left and went to a different dealer I would probably not go back. It is now a lil over a month since I bought the car and because they did not do the proper paper work or enter the needed information I had to make 3 trips to the BMV before getting my registration transferred and they wanted to argue with me that the police department was WRONG when they told me I was driving illegal. Well I just got off phone with State Police and it is Glenbrook Dodge that is WRONG. You only have 30 days to drive on the old plate and registration and due to their incompetence is was well over 30 days. More

Excellence in service by a caring team of professionals is what my experience has been for both of my new Dodge Ram purchases (2008 and 2010). The Glenbrook team really listened to my concerns and found is what my experience has been for both of my new Dodge Ram purchases (2008 and 2010). The Glenbrook team really listened to my concerns and found the right deals for me on both trucks. Their service department likewise, for three years has provided flexible and courteous service, keeping my vehicles running reliably. I highly recommend the Glenbrook team to anyone who wants to experience a hassle-free auto purchase, handled by folks who truly care about providing the right solution for you. 75R More

I had an amazing experience in purchasing my first car. Kasey was very friendly, knowledgeable, and extremely helpful. Everything was handled quickly and efficiently. At no time did I feel pressured. I Kasey was very friendly, knowledgeable, and extremely helpful. Everything was handled quickly and efficiently. At no time did I feel pressured. I would not hesitate to buy the rest of my cars from Glenbrook Dodge. More

We went to Joe after closing one night, even though we didn't know it, he still helped us without a glance at the clock and told us if we came back in the morning he would guarantee that we would be able didn't know it, he still helped us without a glance at the clock and told us if we came back in the morning he would guarantee that we would be able to get a car that would fit our needs. When I went back the next morning, he made my children feel welcome, made sure all of us were comfortable, and worked until he had a deal that would work for me. More

We have purchased 3 vehicles in the last 3 years. We have been treated with great respect and enjoyed working with Joe Payton each time. I would recommend them with an a plus rating!! Glenbrrok Dodge i have been treated with great respect and enjoyed working with Joe Payton each time. I would recommend them with an a plus rating!! Glenbrrok Dodge in general has been super nice to work with. The whole experience makes car shopping easy. More

i have purchased 3 vehicals from Glenbrook, a 06 dodge ram, 07 dodge charger, and a 04 dodge stratus. Have never had any problems with the people we work with and overall had good experiences each time. ram, 07 dodge charger, and a 04 dodge stratus. Have never had any problems with the people we work with and overall had good experiences each time. Quick and easy is the best way to describe it. More

Glenbrook is a fine Dealership. They have in David Brady, a fantastic, honest, friendly, professional Salesrep. David met us with a friendly smile, proceeded to tell us the process for buying a used Brady, a fantastic, honest, friendly, professional Salesrep. David met us with a friendly smile, proceeded to tell us the process for buying a used truck and what to expect. My wife and I were amazed at how diligent and how professional everyone, especially David Brady,is at Glenbrook. We didn't expect to be treated and to have the whole process goes as well as it did. We feel we came away with both parties achieving what is expected. Glenbrook has changed auto buying to be an enjoyable event. Thanks everyone at Glenbrook and we will send our friends to meet David Brady. Dick and Janice Harrison satisfied used truck purchasers! More

Very easy to talk to. Friendly atmosphere. Sales are knowledgeable on the products. Customer service is good in this level of brand. Although it can be improved compared to some services other brands pr knowledgeable on the products. Customer service is good in this level of brand. Although it can be improved compared to some services other brands provide. For instance, the BMW dealers take care of the plate registration and provide valet car wash. The price was good as I was able to get a employee price. Thanks to the help from the sales manager. More

From the time I met Joe I knew I made the right choice of dealerships. He was very knowlegeable about the Jeep I was interested in and made me feel very comfortable with the whole process. Exceptional serv dealerships. He was very knowlegeable about the Jeep I was interested in and made me feel very comfortable with the whole process. Exceptional service! Todd Macon worked extra hard to get me the best financing and payment plan I preferred. I will definitely have all my service needs done at Glenbrook Dodge. Thanks all for an enjoyable experience! More