Glenbrook Dodge Chrysler Jeep Fiat

WIll say anything to get the sale and lie about promises I purchased a brand new Fiat 500c Abarth from them. It came in with a chipped up hood on it and I was promised it would be "taken care" of. They broug I purchased a brand new Fiat 500c Abarth from them. It came in with a chipped up hood on it and I was promised it would be "taken care" of. They brought in a guy to "touch up" the chips and the hood should have been repainted. FCA pays for this on new vehicles. They are stating that they never agreed to this and I said many times that I will go ahead and purchase the car (even though it was not the same as the one they showed me photos of) as long as the hood was repainted. They stated that a Perfect Finish guy would be working on the car and failed to inform me that it was not to repainted. I also only got one key fob and it took them over a month to get me another one. I called today and they have had the keyfob for over a week and mailed it out yesterday. I expect 100% to be taken care of or I am contacting the BBB, the Indiana Attorney General and I am also already on the phone with Fiat / FCA trying to get a satisfactory resolution. They never return phone calls, they always give you the run around and I WOULD NEVER recommend anyone to buy from them. It is sad too because I have purchased from them in the past and always had great service but this is just down right pathetic. They wait until the very last second to respond to BBB complaints and still lie. They did send me my key fob 2 MONTHS AFTER I bought the vehicle and I had to PAY for the postage. It wasn't wrapped to protect, just thrown into an envelope too. DO NOT buy from this place. Their Facebook page is full of negative reviews and they delete visitor posts when they know they are wrong! More

Mostly good experience. I had a good overall sales experience. My salesman was Chris Cox and I did not feel pressured at any point during the process. Chris listened to what I had a good overall sales experience. My salesman was Chris Cox and I did not feel pressured at any point during the process. Chris listened to what I wanted and worked to try to find me that. He came in on his day off and spent a couple hours showing me different vehicles. I ended up with something that I am happy with. The finance person was a problem area for me. This is where you feel pressured as they try to force sell you an extended warranty. I would not call the finance guy a people person as their personality seemed abrasive and arrogant. I arranged financing outside of the dealership and am glad I didn't have to spend more time in this area of the process. Nothing worse than being excited to purchase a new vehicle, having a good experience, and then having to end it like that. I did notice a few little things that could and should have been fixed with the truck. There was a mark on the rear door that should have been cleaned, especially with a brand new truck. The running boards were also loose which made them have give when stepped on and made a rattle noise when hitting a bump. After looking at it myself it was obvious the bolts holding the running boards weren't tight, so I tightened them myself and problem solved. This truck had to be brought from another lot so they may not have had time to thoroughly look it over as I was eager to pick it up, but I still think those small items should have been fixed. Anyway at the end of the day I am happy with my experience and purchase. More

Good people all around Arrived late at closing they st as yet behind and worked with us.. they answered our questions and worked with on the price. Easy and pleasant transac Arrived late at closing they st as yet behind and worked with us.. they answered our questions and worked with on the price. Easy and pleasant transaction... will be back ..sending family and friends there way.. More

team atmosphere Worked with a great salesman who took his time to find the right vehicle for me. This was by far the best experience I've had when purchasing a vehicl Worked with a great salesman who took his time to find the right vehicle for me. This was by far the best experience I've had when purchasing a vehicle. More

wonderful Wonderful experience told my sales guy what I wanted (Chris cox) and he made it happen. Very satisfied with the customer service and love my new jeep Wonderful experience told my sales guy what I wanted (Chris cox) and he made it happen. Very satisfied with the customer service and love my new jeep 😀 More

Another great experience This is my second Dodge Ram 1500 that I have purchased through Glenbrook Dodge. Both experiences were very good. Chris Cox was the salesman for the la This is my second Dodge Ram 1500 that I have purchased through Glenbrook Dodge. Both experiences were very good. Chris Cox was the salesman for the last transaction. I felt I was treated with courtesy and respect. I have no reservations with recommending Chris or Glenbrook Dodge. Justin Reynolds in the service department has done an outstanding job for me as well over the years, treating me with respect and my vehicles with care. More

Great customer service! My sales rep was Allie, she was great she worked with me and walked me thru everything. She made sure i understood everything and no pressure into get My sales rep was Allie, she was great she worked with me and walked me thru everything. She made sure i understood everything and no pressure into getting me in a vehicle. After 4 or 5 tries she found the perfect deal for me, thanks Allie, thanks glenbrook dodge! More

Great experience We had a great experience at gleenbrooke. Chris cox was amazing and had taken care of everything over the phone as I wanted done before we had even go We had a great experience at gleenbrooke. Chris cox was amazing and had taken care of everything over the phone as I wanted done before we had even got there. When we arrived Chris had everything ready for us and the process did not take that long at all as we was trying to get in and our as soon as we could. Thanks agin staff and Chris cox More

Great service Chris Cox and the whole team were very helpful. Great experience. Selection was awesome. Very knowledgeable I will be back. Wife and I both got what Chris Cox and the whole team were very helpful. Great experience. Selection was awesome. Very knowledgeable I will be back. Wife and I both got what we were looking for. More

Long day, but best day Ever He was so very patient with my ever changing mind. Even though he knew I was leaving with the vehicle I did he still was patient and showed me many op He was so very patient with my ever changing mind. Even though he knew I was leaving with the vehicle I did he still was patient and showed me many options More