Glen Cove Volvo - Service Center

I recently had reason to bring my near new Volvo XC90 into Glen Cove Volvo as the check engine light went on, pretty unusual for a car with 5k miles on it. They had given me an appointment fairly quickly into Glen Cove Volvo as the check engine light went on, pretty unusual for a car with 5k miles on it. They had given me an appointment fairly quickly and the car was assigned to Nino Gambino, as I had requested based on my prior confidence in his work on my other cars.. He diagnosed the problem as a defective part that was involved in pressure in the fuel tank, a part that was not in stock, and rarely went bad. They checked and it was not available at any local dealer or warehouse that they could readily obtain. They had to special order it. They were not exactly sure how long that might take and if it available elsewhere in the country or if it had to be sent in from overseas. Mr. Gambino was able however to alleviate my biggest concerns, that driving it would not hurt anything, that it was covered under warranty and that it would not cause any breakdown. I trust his professional judgement implicitly. I have found this dealership to be far different then many, in part because the Service Manager, Steve, is personally involved with the operation of his department. This is far different from others where the .Service Managers seem to avoid consumer interaction if at all possible; he actually seems to relish on being of assistance and truly seems to care about their customers. This is refreshing in today's business world. I was quite pleased when I got a call two days later that the part arrived and that they could squeeze me into Nino's schedule the following day if I so desired. As the week before a holiday, when many shops are jammed with people looking to get service done before family trips, I found this courtesy a bit impressive and I realize this is due to both Mr Gambino and Steve and for that I am very appreciative. I was able to get the work done quickly, relax in the showroom and be on my way, as always having confidence in the work of Nino. The check engine light went off immediately and has not returned, proving his diagnosis as accurate., as always. My thanks and kudos to the two professionals for the job well done and the courtesy they extended me. Nothing could have been better. More

I had the best experience at Glen Cove Volvo! Somehow my credit card got stuck inside the console of my car. Jocelyn at the service desk was so polite and professional! She got me in touch with Tommy who al credit card got stuck inside the console of my car. Jocelyn at the service desk was so polite and professional! She got me in touch with Tommy who also works on the service desk. He was so very nice and also very professional. Within minutes, he was able to retrieve my card for me! All with no fuss and a smile. Tommy and Jocelyn are a total pleasure to deal with in the service department. What a great experience. If I have another issue with my car it is nice to know that they will be there to help! More

Absolutely shocking! Took my S90 in for a NYS inspection, and it cost me $700 in tires, that I don’t think I needed. Work was done on my car WITHOUT MY KNOWLEDGE OR PERMISSION. A violation of N inspection, and it cost me $700 in tires, that I don’t think I needed. Work was done on my car WITHOUT MY KNOWLEDGE OR PERMISSION. A violation of NYS laws. They passed my car BEFORE the work was done too. Another violation. Sent me out on the road even though they knew the car was unsafe. [I did not]. Took 2 weeks to correct the issues. Stay away! More

Anyone that buys from this dealership would be a fool. I leased an 2021 S90 and have 1150 miles. I purchased a tire and rim insurance policy. This dealership has had my car since March 1 to replace the rim leased an 2021 S90 and have 1150 miles. I purchased a tire and rim insurance policy. This dealership has had my car since March 1 to replace the rim and tire. I offered to pay for the tire and rim in an effort to get the car back. Jason the service person in charge sent me a voicemail total contrary to his and my conversation. He hung up on me rather than act in a professional manner. Purchasing from Volvo of Glen Cove will only give you anxiety unnessary when you purchase a new automobile. Stay clear and buy and service elsewhere. More

I thought maybe I was nitpicking on my previous visit when I noticed some employees and customers in the service area without masks. I felt I couldn’t complete the manufacturer survey without mentionIng when I noticed some employees and customers in the service area without masks. I felt I couldn’t complete the manufacturer survey without mentionIng this, so I declined the survey altogether and sent an e-mail to the service manager about their COVID practices. No response. Today, I picked up my car after my latest service and noticed that while masks are worn (although I later did see one staffer with mask down greet another staffer less than a foot apart), there are no plexiglas shields at the counter and all counter slots are open so that customers stand three feet apart and less than two feet from the service advisor. There is no mention at all of car interior sanitizing, so when I get home, I fill the car with a few bursts of Lysol and keep the windows closed for a few hours. I also wiped down the steering wheel and a lot of black stuff came off, so this signals to me that things like wheels and handles may not be wiped at all before the customer retrieves the car. About a year before COVID struck, I was at this dealership and noticed the entire row of service advisors coughing and sniffling. A couple days later, I had severe flu symptoms and it took me several weeks to fully recover. All in all, the COVID practices could be much stronger here, especially since the dealership is located in an area with one of our county’s highest infection rates. More

Steve Janicek 5 Star Service Manager Steve Janicek’s excellent service has made my family of 3 Volvo owners loyal customers of Glen Cove Volvo (9 cars leased in past several years). Stev Steve Janicek’s excellent service has made my family of 3 Volvo owners loyal customers of Glen Cove Volvo (9 cars leased in past several years). Steve can always be counted on to provide courteous and quality service which has greatly influenced our decision to remain loyal customers of Glen Cove Volvo. Thanks for all your help over the years Steve! The Smortos More

Very reasonable and easy to communicate. Deron is very reasonable and is very easy to communicate. We have some issues but he helped me to solve all of them. Thanks very much! Deron is very reasonable and is very easy to communicate. We have some issues but he helped me to solve all of them. Thanks very much! More

Roomy Car Just got the Volvo s90 model, it’s silver on the outside and black on the inside. Certainly a nice, roomy car, good for long-distance road trips or he Just got the Volvo s90 model, it’s silver on the outside and black on the inside. Certainly a nice, roomy car, good for long-distance road trips or heavy shopping. With qualities like that, I’d say it’s perfect, in my opinion. More

Regular service I just brought my s60 car for regular maintanence.... I have been in this place for already 2 and 1/2 hours and my car is not ready ... worst service I just brought my s60 car for regular maintanence.... I have been in this place for already 2 and 1/2 hours and my car is not ready ... worst service ever,.., it was terrible..., I was never approached to be told if my car was ready or not... terrible maintainence service More

Volvo service department The service I received after bringing my XC-90 recently is by far the best ever. Harris my service representive was amazing. He took the time to answe The service I received after bringing my XC-90 recently is by far the best ever. Harris my service representive was amazing. He took the time to answer and address my concerns. A true professional. I will always recommend Glen Cove Volvo because of him. More