Glen Cove Volvo - Service Center

I thought maybe I was nitpicking on my previous visit when I noticed some employees and customers in the service area without masks. I felt I couldn’t complete the manufacturer survey without mentionIng when I noticed some employees and customers in the service area without masks. I felt I couldn’t complete the manufacturer survey without mentionIng this, so I declined the survey altogether and sent an e-mail to the service manager about their COVID practices. No response. Today, I picked up my car after my latest service and noticed that while masks are worn (although I later did see one staffer with mask down greet another staffer less than a foot apart), there are no plexiglas shields at the counter and all counter slots are open so that customers stand three feet apart and less than two feet from the service advisor. There is no mention at all of car interior sanitizing, so when I get home, I fill the car with a few bursts of Lysol and keep the windows closed for a few hours. I also wiped down the steering wheel and a lot of black stuff came off, so this signals to me that things like wheels and handles may not be wiped at all before the customer retrieves the car. About a year before COVID struck, I was at this dealership and noticed the entire row of service advisors coughing and sniffling. A couple days later, I had severe flu symptoms and it took me several weeks to fully recover. All in all, the COVID practices could be much stronger here, especially since the dealership is located in an area with one of our county’s highest infection rates. More

Steve Janicek 5 Star Service Manager Steve Janicek’s excellent service has made my family of 3 Volvo owners loyal customers of Glen Cove Volvo (9 cars leased in past several years). Stev Steve Janicek’s excellent service has made my family of 3 Volvo owners loyal customers of Glen Cove Volvo (9 cars leased in past several years). Steve can always be counted on to provide courteous and quality service which has greatly influenced our decision to remain loyal customers of Glen Cove Volvo. Thanks for all your help over the years Steve! The Smortos More

Very reasonable and easy to communicate. Deron is very reasonable and is very easy to communicate. We have some issues but he helped me to solve all of them. Thanks very much! Deron is very reasonable and is very easy to communicate. We have some issues but he helped me to solve all of them. Thanks very much! More

Roomy Car Just got the Volvo s90 model, it’s silver on the outside and black on the inside. Certainly a nice, roomy car, good for long-distance road trips or he Just got the Volvo s90 model, it’s silver on the outside and black on the inside. Certainly a nice, roomy car, good for long-distance road trips or heavy shopping. With qualities like that, I’d say it’s perfect, in my opinion. More

Regular service I just brought my s60 car for regular maintanence.... I have been in this place for already 2 and 1/2 hours and my car is not ready ... worst service I just brought my s60 car for regular maintanence.... I have been in this place for already 2 and 1/2 hours and my car is not ready ... worst service ever,.., it was terrible..., I was never approached to be told if my car was ready or not... terrible maintainence service More

Volvo service department The service I received after bringing my XC-90 recently is by far the best ever. Harris my service representive was amazing. He took the time to answe The service I received after bringing my XC-90 recently is by far the best ever. Harris my service representive was amazing. He took the time to answer and address my concerns. A true professional. I will always recommend Glen Cove Volvo because of him. More

Unexpected service On the morning of June 5th we were about to head by to Florida when the car would not start. Through the Hum system we called for roadside assistance On the morning of June 5th we were about to head by to Florida when the car would not start. Through the Hum system we called for roadside assistance and got a jump start. We then drove to Glen Cove Volvo and were met by Harris Pepper who logged us in and would serve us a soon as possible. They did just that. It wasn't long before they had checked out the electrical system and found that we needed a new battery which was still under warranty. A big thank you to Harris for getting us in and out quickly so we could start our long drive back. Arrived back in Florida with no further incidents. Dave H More

Robbery Beware of taking your car in for service here. My wife took our Volvo XC90 in for an oil change and walked out with a $495 bill! The anti skid light w Beware of taking your car in for service here. My wife took our Volvo XC90 in for an oil change and walked out with a $495 bill! The anti skid light was on which they said they would check and the car key was working intermittently which they also said they would check . In the end, they presented my wife with a $2000 bill to fix the issues and a $495 bill to tell us about the issues. This dealership should be ashamed to rip people off like this! I spoke to Mr. Harris Pepper over the phone and he claims all dealers will charge you to "diagnose issues" . $495 to diagnose an issue? This is a pathetic way to treat loyal customers. I would not recommend doing any business with this place! More

A WONDERFUL EXPERIENCE I came in to have my 2014 Volvo serviced on 8/3/16 but came away with a brand new 2016 . Thank You Mr. Jabir Choudhry for taking care of the transacti I came in to have my 2014 Volvo serviced on 8/3/16 but came away with a brand new 2016 . Thank You Mr. Jabir Choudhry for taking care of the transaction and for making the whole experience a very wonderful one. More

Exceptional service Bought my brand new 2016 XC90 for minor service and these guys are proficient, after all isn't that what matters when purchasing a car Bought my brand new 2016 XC90 for minor service and these guys are proficient, after all isn't that what matters when purchasing a car More