Glen Cove Volvo - Service Center

I recently brought my Volvo in for service and worked with Mike. He was extremely professional, attentive, and easy to work with from start to finish. He took the time to explain everything clearly, kept with Mike. He was extremely professional, attentive, and easy to work with from start to finish. He took the time to explain everything clearly, kept me updated throughout the process, and made sure I felt comfortable with the service being done. What really stood out was his attitude and attention to detail he genuinely cared about both my car and my experience. He even helped me retrieve something from the back of my car after it had been taken in. Everything was handled smoothly, and I left feeling confident and well taken care of. I highly recommend Mike if you’re bringing your vehicle in for service. His professionalism and customer-first approach made the whole process stress-free. More

Accomodating, great service, sales, pleasant from the greeting to completion. Came in for a quick service update quick and above and beyond service. greeting to completion. Came in for a quick service update quick and above and beyond service. More

Took car in for service. Problem identified immediately. Staff very accommodating and helpful as well as pleasant. Problem identified immediately. Staff very accommodating and helpful as well as pleasant. More

Michael Davis is excellent. He is very thorough and attentive. He makes sure all the issues were addressed, and then walks you through the fix. He also takes the time to sit He is very thorough and attentive. He makes sure all the issues were addressed, and then walks you through the fix. He also takes the time to sit with you and go over everything once service is complete. 5 stars much deserved. More

I cannot say enough great things about Glen Cove Volvo's service department. Their top-notch mechanics, professional service advisors (and especially Michael Davis who goes above and beyond) as well as the service department. Their top-notch mechanics, professional service advisors (and especially Michael Davis who goes above and beyond) as well as the service manager Steve Janicek have been taking phenomenal care of my 2013 S60 T6 AWD (Polestar) for more than a decade. With nearly 120,000 miles, my car still runs good as new thanks to their skill, knowledge and expertise. I'd give them ten stars, but the scale only goes up to five! More

Avoid The Service Department - Unresolved Issues and Poor Communication. I normally do not write reviews, but my experience with Volvo Cars Glen Cove has been beyond frustrating and needs to be shared. My Communication. I normally do not write reviews, but my experience with Volvo Cars Glen Cove has been beyond frustrating and needs to be shared. My vehicle is a 2023 XC60 with just 12,000 miles on it. I have been dealing with an oil-related issue that still has not been resolved despite the multiple visits and months of waiting. The service department has been unresponsive. Michael Davis and Service Manager Steve rarely return my calls nor my text messages, and when I do manage to speak with someone, I’m either given vague updates or told the issues have been fixed- only for the problem to resurface. Neither Michael Davis or Service Manager Steve seem to have the customer service skills nor the compassion to be in a client facing position. At this point, my vehicle has been out of service for weeks at a time with no real resolution. We left Lexus and chose Volvo for the safety and reliability, and expected a premium experience. Instead, I have been left without a functioning vehicle, without communication, and without confidence that Volvo Cars Glen Cove can, or even wants to, fix the issue. If you’re considering service here, think twice. Volvo Cars Glen Cove’s service department has made my ownership experience stressful and deeply disappointing. I purchased my XC60 in February 2023 from Glen Cove Volvo. I took it back in August 2023 because the dash indicated the engine oil level was low. The vehicle was returned September to for a headlight malfunction; they upgraded the software. October 2023 I took the car for vibration coming from the front of the vehicle. The next service for an issue was on November 15, 2024 for the low oil light indicator. Nov 2024 there was also an issue where the center display screen was blank and the camera was malfunctioning most of the time. February 2025 the low engine oil indicator came on twice in the week. Service did an oil consumption test and advised I drive for 1000 miles and return to complete the testing. I informed them that the screen blackout was recurring. They did another software upgrade. Service kept the vehicle for over 2 weeks on that visit to resolve the issue. On April 17 I took it back for the second part of the oil consumption testing, where they removed ECCM, replaced the check valve in the engine block, and replaced the check valve at the turbo inlet. They also replaced the oil trap and spark plug. The camera was not working and service kept it for 2 weeks again. They found the module was sending a corrupted signal to the central electronic module. I picked up the vehicle on a Friday and the engine light came back on. I took it back on Monday, May 5 for the engine light which they resolved after a few hours of waiting. When I left the service bay, the light came back on so I turned the vehicle around and took it back to Volvo and it's been sitting with them ever since. I would strongly caution others before trusting Volvo Cars Glen Cove with your vehicle. More

Dennis was extremely helpful in the purchase of our new 2025 Volvo XC60. It was our first SUV. They had a great selection, and pricing was unmatched! He answered all our questions, and is always available 2025 Volvo XC60. It was our first SUV. They had a great selection, and pricing was unmatched! He answered all our questions, and is always available when we need him. The dealership was bar none, the best! I would recommend him, and refer family and friends his way! More

Great and enthusiastic help from Michael Davis and Leon McMillan from the Service Department. Would definitely recommend. McMillan from the Service Department. Would definitely recommend. More

Did a service on my volvo at glen cove. . disappointed with 700+ dollars for labor for inspection etc.. etc.. nothing substantial.. ridiculous.. upselling salesman thing.. never going there . disappointed with 700+ dollars for labor for inspection etc.. etc.. nothing substantial.. ridiculous.. upselling salesman thing.. never going there unless it has to be volvo dealership More

I recently made an appointment to bring my 2021 XC90 in for its 10k miles/ I year factory service. Jocelyn was so pleasant and cordial in setting up the appointment working around my calendar, it almost se for its 10k miles/ I year factory service. Jocelyn was so pleasant and cordial in setting up the appointment working around my calendar, it almost seemed like I was making social arrangements with a friend. I then had to change the appointment due to a conflict and again, she could not have been nicer. As much as some folks say getting a convenient appointment at their dealer is like pulling teeth, certainly not my experience at this dealership. They could not have been more accommodating. I had requested a specific technician be assigned to my car, Nino Gambino, as I have had long term experience with him working on my cars. I have always found him extremely thorough and a great diagnostician who is a true professional, and something unfortunately not so common nowadays, he sincerely takes real pride in his work. . When I got there Bob Gassler checked me in, explained that they were backed up on scheduling and instead of waiting for the work to be done they volunteered to give me a new car loaner and that the car would be finished later that day or the following. This was because Mr. Gambino was in the midst of a major repair that had become far more extensive than anticipated and that had to be completed before mine could be started. This was understandable as I had specifically requested him and did not wish my car assigned to another technician. All work was completed perfectly, and I could not be more pleased with the way I was treated. Unlike many businesses I truly believe that they did value my time and made sure I was not spending excessive time waiting that could be avoided. I thank these people for being so considerate and as always Nino Gambino for putting his heart into his work and taking care of my car like it was his own. For all of these reasons I commend these people and recommend them highly. More