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Glen Cove Volvo
Glen Cove, NY
554 Reviews
At Volvo Cars Glen Cove, we're all about putting our customers first. As your most trusted, full-service Volvo dealer near Oyster Bay, Roslyn Heights and Old Westbury, we're committed to offering the newest Volvo cars, used cars, auto service and parts at competitive and preferable prices. Our customers and drivers from Old Westbury and Jericho can always turn to our team for a positive and successful Volvo dealership experience, regardless of what you're coming to us for. From the latest Volvo cars and used vehicles to auto service and parts, we're ready to meet all your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 554 reviews
June 07, 2012
I have purchased two vehicles through Ken Danow within the past year and I have been very pleased with the purchases.Ken has proven himself to be honest, very patient, knowledgeable, and treats his custom the past year and I have been very pleased with the purchases.Ken has proven himself to be honest, very patient, knowledgeable, and treats his customers with first class attention. He gets to know his customers, their likes and dislikes and recommends the vehicles which best suits their needs. His personable nature makes the experience a joyful and painless one and those are the qualities which customers, particularly my wife and I desire and expect. It is because of Ken that I will be a longtime customer of Hassel Volvo. By the way, the variety of the used car inventory is fantastic and their prices are very reasonable. The Finance Manager, Ann Marie, was extremely helpful and quick in securing financing and her personable and warm nature made what can be a stressful experience a pleasant one. She went out of her way to secure the best possible loan for my most recent purchase. More
by johncatano
Employees Worked With
Ken Danow
June 05, 2012
Alexandra Levinas made it so easy and seamless. I went with my BMW that was almost at the end of the lease. I left my BMW and drove away with a brand new S60 T5 1 hour later... Outstanding!!! with my BMW that was almost at the end of the lease. I left my BMW and drove away with a brand new S60 T5 1 hour later... Outstanding!!! More
by Vincent Ordioni
Employees Worked With
Alexandra Levinas
June 04, 2012
She is a very friendly knowledgeable and helpful sales person. she answered all of my questions promptly with detail explanation. I was very happy to deal with her. person. she answered all of my questions promptly with detail explanation. I was very happy to deal with her. More
by saeeddarouvar
Employees Worked With
Alexandra Levinas
June 04, 2012
I had a very good experience at Hassel Volvo. The sales I had a very good experience at Hassel Volvo. The sales representative, Richard Dixon was friendly,informative, accommodating and not ove I had a very good experience at Hassel Volvo. The sales representative, Richard Dixon was friendly,informative, accommodating and not overly aggressive,which made for a pleasant experience. In addition to Mr. Dixon, the manager,finance representative and service manager were also friendly and helpful. I was quite happy with my overall experience at Hassel Volvo. More
by volvodiva
Employees Worked With
Richard Dixon
May 25, 2012
Bought a 2007 Volvo back on Jan 9, 2012. They are great salesman and treat you very good when it comes to selling you a car, but when it comes to getting things done afterward...it's a HASSLE. 1st- they on salesman and treat you very good when it comes to selling you a car, but when it comes to getting things done afterward...it's a HASSLE. 1st- they only had one key for the $27K 2007 61k mile Volvo SUV we bought and would not offer another, not even a valet, instead they sold me on their Passkey Coverage (key insurance @ $299 for 5yrs) which is what they said would be the cost of a new key anyway. They then suggested I give Passkey a call once the coverage was in effect and tell them I lost it to get another at no charge to me (or them)and the benefit was I'd have coverage for lost/stolen/damaged keys for 5yrs. Needless to say I wasn't as good at lying as they were and so their idea didn't work and I still only have one key. 2nd - There was damage to the SUV when purchased and it was written on their "We Owe" to the customer receipt for repair. Well I scheduled the date and time to bring it in as well as a loaner SUV. They told me they would have an SUV loaner for me when I got there because I schedule enough in advance. Drove 2.5 hrs from NJ for a 10:45am appointment through rush hour traffic and when I got there, of course, NO SUV! I was offered a small coupe and get this - a convertible - for me and my 3 young children...lol. What wasn't so funny was the 3 hours I had to wait until they could get another customer to bring in their loaner SUV, on the customer's lunch break and then drive 2.5 hours home, and what did I get for this HASSLE, nothing of course, except directions to where I could get lunch while I waited. Well of course I wasn't surprised, I already bought the car. Side note--So much for the salesman and manager's speeches about how much they pride themselves on customers being part of their "dealership family", after speaking with them for 4 hours straight until approx. 11pm the night I bought the car, they didn't even have a clue who I was walking into the dealership only 2.5 weeks later.3rd - When we picked up the car from being serviced, they hadn't completed all of the repair work, but handed us the car back anyway. After pulling off and stopping at a nearby bank my husband noticed the repair wasn't complete so we had to turn around and go back to the dealership and wait for them to fix it (thanks for the bottled water while we waited!)...what a HASSLE! 4th - Again on our "We Owe" to the customer receipt, they were suppose to give us a replacement DVD remote, but wouldn't you know it, they didn't have any in stock and guess what - almost FIVE months later - I'm still calling them trying to get the remote, no call back from Steve lately and I'm just about tired of calling them. Lesson learned....HASSEL Volvo, now I see where they get their name! More
by grnisze1
May 25, 2012
My sales person Brendan Callender was warm and inviting he understood what I needed he was straight to the point and very gracious. He address my concerns in a very positive manner, great buying experience he understood what I needed he was straight to the point and very gracious. He address my concerns in a very positive manner, great buying experience. Mrs Vivona made the finance process a breeze. This is an A class outfit. many thanks Eric Brendan, First just let me say thank you, for making my automobile purchase with Hassel Volvo of Glen Cove one of the most positive and painless experiences I ever had. As you know the previous weeks experience didn't go so well. Second the driving instructions were perfect, no problems what so ever and I was home by 1:30pm. Again many thanks and have a great weekend!!! More
by austin0404
Employees Worked With
Brendan Callender
May 25, 2012
We recently leased our first Volvo on a whim less than a year ago (xc60). Two days ago I heard a loud popping noise which only disappeared when turning off the air in the car. Previous to this - about 1-2 year ago (xc60). Two days ago I heard a loud popping noise which only disappeared when turning off the air in the car. Previous to this - about 1-2 months prior, there was always a sour smell that came out of the air when it was turned on. My husband called - and they told him that there was no way that we could have a loaner car. So - I drove my car around for 2 days, not knowing if it would further break down - and sweltered in over 90 degree weather. When we brought in the car today - the woman told me to wait inside while she "tried" the car. She promptly came back in and said, "Are you sure it's still broken? I turned it off, then on again and the sound went away. I think it was a twig." My husband arrived and said, let me check again - lo and behold, the large bumping sounds returned when he turned on the air. I have to say - we were considering getting a second Volvo when his Mercedes lease comes up, but after this episode - we will never get another Volvo from this dealer. We don't expect to be lied to and told there are no loaner cars - when clearly there is something faulty with the car which is less than one year old. So much for the "white glove service" they tout when they lease/sell your car (and on their phone line)! More
by No more respect for this Volvo dealer!
Employees Worked With
not named
May 15, 2012
The Hassel dealership and Ken (the sales consultant who assisted us) exceeded our expectations. We had to negotiate a bit to get the price we were willing to pay, but it was painless. Ken was very patien assisted us) exceeded our expectations. We had to negotiate a bit to get the price we were willing to pay, but it was painless. Ken was very patient as we wavered back and forth on decisions like lease vs finance, new vs certified pre owned, and where to get insurance. Ken is very approachable and quickly answered the questions we needed to ask to make the decisions. Ken deserves an award for suffering through our indecisiveness. By the time we drove off with our financed CPO car, we were kidding around with Ken like we were old friends. I would definitely buy another car from Ken. Frank Mastrovito (the general manager) made sure we were well taken care of...his integrity and "make the customer satisfied" attitude permeates through the entire dealership. More
by dglockner
Employees Worked With
Ken Danow
May 10, 2012
I was in the market to replaced my Lexus SUV and I had shopped for an XC60 by Volvo at Hassel. The experience was very good. I had test drove the vehicle and price it out with him. Jean-Luc was very shopped for an XC60 by Volvo at Hassel. The experience was very good. I had test drove the vehicle and price it out with him. Jean-Luc was very friendly and knowledgable. He did not hassle me into a deal. The test driving experience was very helpful. Even after I had asked about a different trim, I was able to test drive an XC60 with performance package upon request. The inventory was very good. And the negotiated price of the car was fair. I end up not getting this vehicle because of my brand loyalty to another company. But if my friends ever asked for a referral to Volvo, I would send them to J-L. More
by Manhasset
Employees Worked With
Jean-Luc Casano
May 09, 2012
Overall experience with Hassel and with Rich was great! My first Volvo and the first time a dealership and salesperson made me feel relaxed and comfortable. No games here.Ready and willing to assist; with My first Volvo and the first time a dealership and salesperson made me feel relaxed and comfortable. No games here.Ready and willing to assist; with patience. I recommend this dealership and Rich! I am beyond happy. :) More
by Triniqueen
Employees Worked With
richard dixon
