Glen Cove Volvo

Helpful and knowledge about the car. Paid attention to detail and great follow up and quick responsiveness. Paid attention to detail and great follow up and quick responsiveness. More

This is at least the fifth time that I've leased a car through Glen Cove Volvo and I would never use any other dealer. They are so fair, accommodating and helpful, that it's a wonderful experience to deal through Glen Cove Volvo and I would never use any other dealer. They are so fair, accommodating and helpful, that it's a wonderful experience to deal with them. More

The day began off well with a solid test drive at the dealership. Once we started talking about numbers and options, this is when it spiraled. During negotiations, one of the managers, Deron, came in and dealership. Once we started talking about numbers and options, this is when it spiraled. During negotiations, one of the managers, Deron, came in and gave the usual final sales talk about how I was already getting a good price. When I countered in front of him, Deron went as far as saying I can’t afford a Volvo and I should be looking at other cars! Such disrespect! He also used an arrogant tone. Fine if the dealership won’t go lower, but don’t make such comments about the customers. Haggling is part of process. I essentially thanked him for their time and walked out. This dealership should be ashamed of Deron and his belittling. More

Great and enthusiastic help from Michael Davis and Leon McMillan from the Service Department. Would definitely recommend. McMillan from the Service Department. Would definitely recommend. More

Just leased a 2024 Volvo XC90 from Glen Cove Volvo, had a great experience. Worked with Jonathan Goldman, he was very professional and attentive. Jonathan and I worked out the deal over the phone. He hand great experience. Worked with Jonathan Goldman, he was very professional and attentive. Jonathan and I worked out the deal over the phone. He handled all the details. Even called my insurance for me to switch coverage from my old to new vehicle. When arrived at the dealership to pickup the car, Jonathan arranged for a tech to go over all the vehicle features and enhancements with me. Signed papers and less then 45 minutes was on the road. Highly recommend dealing with Glen Cove Volvo, and highly recommend contacting Jonathan. More

Its a straight forward dealership with no surprises. Things were ready when promised at the price they promised. Things were ready when promised at the price they promised. More

This was a typical bait and switch. The vehicle listed, price and options was not accurate. They lost my business. The vehicle listed, price and options was not accurate. They lost my business. More

Did a service on my volvo at glen cove. . disappointed with 700+ dollars for labor for inspection etc.. etc.. nothing substantial.. ridiculous.. upselling salesman thing.. never going there . disappointed with 700+ dollars for labor for inspection etc.. etc.. nothing substantial.. ridiculous.. upselling salesman thing.. never going there unless it has to be volvo dealership More

We purchased an XC90 Recharge from Glen Cove Volvo. The day we went to look at it we were on a time crunch and they didn't have the car on the lot. The sales person was kind enough to rush and get it f The day we went to look at it we were on a time crunch and they didn't have the car on the lot. The sales person was kind enough to rush and get it for us, but barely communicated with us on what he was doing so we waited in the lounge in a bit of confusion about what was going on. When we expressed interest in buying the car, the sales rep and sale manager informed us we would need to buy it that weekend or they would provide no guarantee they would hold the car for us. I asked to put a deposit down to hold the car and they declined saying their excuse was, "We don't take deposits anymore because too many people back out." We wanted the car since it was the right color with right specs. This put us in a rush on a Friday afternoon to try and get a bank check ready. When we finally informed the dealer we would be able take the car the next day, he informed us that we could complete the paper work and take the car on Monday since they needed time to prepare it. This did not fall inline with their rush to sell the car to us, but we agreed since we had to clean out our trade in anyway. When we arrived, the sales rep told us the car was ready. That put us in another rush to clear out our old car which was also loaded with two car seats for our Children. After unloading the old car, they took it away without asking us and being able to do a final review. Ultimately my wife lost a pair of driving glasses because we forgot to check the overhead compartment. Once we were done in the finance office, the Sales Rep was nowhere to be found and we waited around for another 20 minutes to get the second key for the car. On the drive home, we noticed the battery for the PHEV was completely empty and the gas tank was 3/4 full. For a car that costs almost $80k out the door, I would have expected much better service and much more courtesy for the buying and decision process. When we walked into Ralley BMW, it was a no pressure environment and the sales reps assumed we did our research and offered additional information only if we wanted. Glen Cove Volvo definitely employs some very questionable sales tactics as well as little regard for quality of service. It is clear their only motivation is to move their inventory quickly. In a climate where the auto dealers clearly have an advantage on sales and pricing, it would be reassuring if they could demonstrate some level of courtesy. That is clearly absent from Glen Cove Volvo. More

I recently made an appointment to bring my 2021 XC90 in for its 10k miles/ I year factory service. Jocelyn was so pleasant and cordial in setting up the appointment working around my calendar, it almost se for its 10k miles/ I year factory service. Jocelyn was so pleasant and cordial in setting up the appointment working around my calendar, it almost seemed like I was making social arrangements with a friend. I then had to change the appointment due to a conflict and again, she could not have been nicer. As much as some folks say getting a convenient appointment at their dealer is like pulling teeth, certainly not my experience at this dealership. They could not have been more accommodating. I had requested a specific technician be assigned to my car, Nino Gambino, as I have had long term experience with him working on my cars. I have always found him extremely thorough and a great diagnostician who is a true professional, and something unfortunately not so common nowadays, he sincerely takes real pride in his work. . When I got there Bob Gassler checked me in, explained that they were backed up on scheduling and instead of waiting for the work to be done they volunteered to give me a new car loaner and that the car would be finished later that day or the following. This was because Mr. Gambino was in the midst of a major repair that had become far more extensive than anticipated and that had to be completed before mine could be started. This was understandable as I had specifically requested him and did not wish my car assigned to another technician. All work was completed perfectly, and I could not be more pleased with the way I was treated. Unlike many businesses I truly believe that they did value my time and made sure I was not spending excessive time waiting that could be avoided. I thank these people for being so considerate and as always Nino Gambino for putting his heart into his work and taking care of my car like it was his own. For all of these reasons I commend these people and recommend them highly. More