Glanzmann Subaru - Service Center

Excellent service management, good service advisors, average to extraordinary service technicians, good to excellent folk in parts department. Bought my car from this dealership 10+ years ago. The stell average to extraordinary service technicians, good to excellent folk in parts department. Bought my car from this dealership 10+ years ago. The stellar aspect of the service department is the Service Manager: I know cars and I can catch a sloppy technician nearly each time. This Service Manager, Dan Geist, knows his stuff, is honest and he is not defensive. So i like going bavk to Glanzmann. More

George at the service desk was wonderful! I was hearing a peculiar metallic sound ... pulled into the driveway, he knew exactly what it was, “heat shield”. I was into a loaner in a few minutes and was on my peculiar metallic sound ... pulled into the driveway, he knew exactly what it was, “heat shield”. I was into a loaner in a few minutes and was on my way home . Picked up the car the next day all good! So appreciative for the quick turn around and the great service! I have always been grateful for buying my car at Glanzmann and this last encounter was again perfect ! More

The service at Glanzmann Subaru is excellent and my service rep Chris@Glanzmann is outstanding. First, Glanzmann Subaru allows me to make appointments online so I can select a time that fits my sche service rep Chris@Glanzmann is outstanding. First, Glanzmann Subaru allows me to make appointments online so I can select a time that fits my schedule and reserve a loaner car. Having the loaner car not only keeps me mobile, but also allows the service department some schedule flexibility in working on the car if they discover anything unforeseen. Chris@Glanzmann is courteous, thorough, pro-active, and collaborative regarding the service. He reviewed the past, current, and upcoming maintenance and helped me revise the initial work request to maximize the work performed while my car was “out of service”. This allowed me to pull in some future planned maintenance and defer other work to keep the car in excellent condition while respecting my schedule and pocketbook. More

This issue was resolved by the dealership and a credit was given for the emission inspection cost. I am satisfied with the resolution but also hope the dealer recognizes the need to courteously give new c was given for the emission inspection cost. I am satisfied with the resolution but also hope the dealer recognizes the need to courteously give new car customers a year of emission exemption and inspection at time of purchase. A new car owner should not be faced with either safety or emission inspection within the first year of purchase. First of all let me say I have been generally favorable of my experience with Glanzmann in the past. However this is a very different year with Covid. I purchased a 2020 Outback in the beginning of June 2020. It had an April (4) Inspection sticker. I drove the car about 2500 miles during the year and here at the end of April 2021 I needed inspection. I was under the understanding I would not need an emission inspection due to the low mileage but one was done and I was charged for it. The associate told me that I needed to own the car for a full year. but I was of course caught in a spot where I needed inspection, I feel this was wrong and due to Covid at the very least should have been excempted. In fact Glanzmann should have given me a 12 month exception at the time of purchase. The law states this - the vehicle is a new car, not previously titled and driven less than 5,000 miles before registration; motorists should receive an exemption sticker valid for up to 12 months upon receipt of the new car from their new car dealer. I received nothing. I also requested at the time of purchase that my inspection month match my registration month and that was not honored. If it had been I would heave been able to bring the car in and have it inspected at the one year point. So how many people has Glanzmann ripped off this year with unnecessary emission inspections? Probably mostly elderly people like myself. I tried to discuss this with the associate but it was useless. I won't rate anyone here because I don't think this is anyone's fault in particular but a policy problem with Glanzmann. They should have realized the situation they were putting me in . If there had been a one year exception I would not have needed the emission inspection. Lets face it the emission thing on any modern car is a farce anyway with less than 4% of cars failing. It is a money maker for the dealer period! This whole thing give me a bad taste for Glanzmann. Doug Crompton, Richboro, PA. More

Service was quick, thorough, and efficient. Environment and person to person communication was pleasant and relaxing.I really felt valued and respected. Excellent tracking of when your car needs servicing. and person to person communication was pleasant and relaxing.I really felt valued and respected. Excellent tracking of when your car needs servicing. More

Sam was on top of everything: appointment, loaner, and service. I now live far away from the dealership, but I’ve been going there for 30 years and see no reason to change. Highly recommended! service. I now live far away from the dealership, but I’ve been going there for 30 years and see no reason to change. Highly recommended! More

Seemless and easy service visit. Professional and courteous service. Annual state inspection and scheduled oil change. Pricing and communication were great. Thanks very much Glanzmann courteous service. Annual state inspection and scheduled oil change. Pricing and communication were great. Thanks very much Glanzmann More

I was unimpressed with the service department. This is my first Subaru and first service appointment on a new vehicle. I didn't know the procedure, and walked inside. No one offered to help, nor even ac my first Subaru and first service appointment on a new vehicle. I didn't know the procedure, and walked inside. No one offered to help, nor even acknowledged me so I waited outside to see what others were doing. Once checked in, I was told my appointment would be changed to "express" service. My expectation of the word express doesn't match theirs. I waited an hour and 45 minutes for an oil change and tire rotation. They also offered a complimentary car wash which left dirty water spots all over my car, especially on the windows and mirrors. After my appointment I chose to take my car to a commercial car wash just to get all of the dirty spots off. The site required me to rate an employee. I have no idea who my technician was, but Jesse (good name) was the cashier and he was very nice. More

We are always satisfied at Glanzmann. It’s obvious that customer service is of great importance to the dealership. This is the second outback we purchased there. Washing the car after service is a thoughtf customer service is of great importance to the dealership. This is the second outback we purchased there. Washing the car after service is a thoughtful perk. More

Bryan at Glanzmann was wonderful. He took my car in promptly for service and kept me informed along the way. He suggested other options that I may consider in the future. promptly for service and kept me informed along the way. He suggested other options that I may consider in the future. More