Glanzmann Subaru - Service Center

where customer service lives Not only did I have the best car buying experience here, I have continued to enjoy the service as well. Every interaction I have had with the employe Not only did I have the best car buying experience here, I have continued to enjoy the service as well. Every interaction I have had with the employees has been positive and professional. During my purchase, I was actually surprised to receive emails and phone calls as promised, but the deal was fair and straight-forward as well. I kept expecting the other shoe to drop and to experience the shenanigans that I had been getting from other dealers. Fast forward to now, I have found getting my car serviced extremely convenient, despite how busy the dealership is. I refer all of my friends to buy from this dealership! More

Customer Service trending down 5-star support through Dec 2015 but has slipped since the departure of long term customer-facing service staff (like David U). Specifically, I paid 5-star support through Dec 2015 but has slipped since the departure of long term customer-facing service staff (like David U). Specifically, I paid $500 for Added Security/UVP/GlassCoat by SImoniz for my new 2014 Forester but had also been cautioned not to wax the Forester because it would void the GlassCoat coverage (PS - my 6th Subaru from Glanzmann). Feb 15, 2015 had minor finger nail scratches removed around door handles (5-star); and again on Dec 7, 2015 (5 star). June 3, 2016 dropped car off for routine maintenance and another round of detailing work. Maintenance was 5-star but detailing not done because of rain - so I had to reschedule. (Also had to redo the "map" of minor scratches.) June 14, 2016 I had dropped off the car a 2nd time only to get a call that work had to be pre-authorized by Simoniz. I was told to call for an order/authorization number so work could still be performed that day. Called Simoniz which was a challenge. Rang 6 times then recording said all agents busy but wait time was anticipated at 1 minute. Immediately went to ringing 6 times and message repeated. This cycle repeated 7 times before I disconnected. I called again, same cycle of message/ring/message/ring/... I called a third time and pressed "O" to get a live person. Transferred successfully only to be told an authorization would take 3-5 business days AFTER Simoniz received photos uploaded showing the work required. I described the minor detailing needed and was immediately told it was not covered! My Questions - 1.: Why did the work stop being performed at Glanzmann? 2, How did it get performed before? 3. Why didn't the Service Techs know an authorization number was needed when I made the first appointment in June? 4. Why didn't the Service Techs let me know an authorization was needed when I rescheduled? 5 Why did Glanzmann Subaru recommend I spend/waste $500 for this disappearing coverage? 6. Why does a Service Tech's recorded message think 11 AM on a Tuesday was "outside regular business hours'? [Survey forwarded to me by my wife since I had the interactions.] More

Dave O'Brien Saves The Day! I purchased my vehicle from Glanzmann a little over 3 months ago. The Warranty was just up a few days ago. When I took it for my first routine oil cha I purchased my vehicle from Glanzmann a little over 3 months ago. The Warranty was just up a few days ago. When I took it for my first routine oil change you can imagine my horror when it was found to have a major, expensive repair caused by the previous owner. I was stressed out and thought the dealership would try to get out of fixing it since the 3 month Warranty was technically up. Instead I spoke to Dave O'Brien and he was very understanding and polite. Dave got my car into his service department within 1 day and covered all the charges associated with this repair. When I checked out I shook the guys hand but I really wanted to give him a huge hug. Dave's Stellar Customer Service is why I will go back to Glanzmann. More

Face it, Recalls happen We seem to be living in the era of auto recalls. When I got a recall notice on my 2 week old Outback I was shocked and second guessing my purchase. Wo We seem to be living in the era of auto recalls. When I got a recall notice on my 2 week old Outback I was shocked and second guessing my purchase. Would there be a parts shortage? Mike in service and John Stiles in sales assured me not to worry. With no hassle, I was given a new car to use during the recall work and just 3 days later my car was ready to be picked up. Let's face it, recalls happen. When they do, what you need is strong customer support and Glanzmann Subaru has it. Thanks Mike, John and Glanzmann Subaru! More

Always friendly and very knowledgeable staff No matter the question, we always have it answered when we come to Glanzmann. The entire staff is very knowledgeable and extremely helpful. From No matter the question, we always have it answered when we come to Glanzmann. The entire staff is very knowledgeable and extremely helpful. From sales to service to parts, we're very satisfied with Glanzmann. More

Keep working until it is right. We brought our 2008 Outback in to have the airbags replaced under the federal recall. David Ullman was helpful as ever: courteous, thorough, knowledge We brought our 2008 Outback in to have the airbags replaced under the federal recall. David Ullman was helpful as ever: courteous, thorough, knowledgeable. He got me into the loaner car quickly and I was on my way. When I checked in around 4:00 PM, though, the car was not ready. It was around 6:00 when I finally picked it up. The next day, though, the Check Engine light came on, and the Cruise Control light started to blink. Took it back in Saturday morning and was greeted by Dan Geist, another outstanding service adviser. Dan got me checked in, had the car into the service bay quickly, and soon reported that the problem was an oil flow valve. Within 2 hours of getting in the door, I was back out again, with this extra benefit: the service, which had a value of $192.00 parts and labor, was FREE! Dan said it was "customer loyalty reward". I say it is just the latest instance of top-notch service we have enjoyed from Dan, David, Jesse and the entire crew since we began using Glanzmann in 1999. I recommend Glanzmann to everyone! More

very professional and service-oriented Excellent service, very nice and helpful people, they go out of their way to take care of their customers; thanks to Dan Geist for all of his good wor Excellent service, very nice and helpful people, they go out of their way to take care of their customers; thanks to Dan Geist for all of his good work for as long as we have been going to Glanzmann; it is because of the service dept that we keep buying cars from them (3 so far). And though we didn't see them for this visit, David Ullman and Jesse Brodman do a great job also! More

Total Trust There is no reason to go anywhere else. Glanzman is thorough and accommodating. They are patient, caring, and work to make sure you understand the There is no reason to go anywhere else. Glanzman is thorough and accommodating. They are patient, caring, and work to make sure you understand the work and their explanations. More

9 yrs of courteous and competent service I bought my 2007 Forester from Glanzmann in 2006. The purchase was a good experience and so has been the service. My most recent visit was no exceptio I bought my 2007 Forester from Glanzmann in 2006. The purchase was a good experience and so has been the service. My most recent visit was no exception. What stood out for me this time was how comfortable the waiting area is. I had never used it before because my wife and I had two cars, but we are now down to one. The arm chairs were all padded and comfortable. There was a large tray set out with a big variety of snacks to choose from. The coffee and tea was free and there was a vending machine for canned drinks. The bathroom was large and very clean. In every detail it's clear that all those who work at this dealership care about customer courtesy and quality service, from the time you enter the front door until the time you go out. It is a tribute to Subaru and to the Glanzmann organization that all the trips I have made here since I bought my car have been for routine scheduled maintenance or for state inspections. Thank you everybody! More