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Glanzmann Subaru - Service Center

Hatboro, PA

4.4
1,006 Reviews

1,006 Reviews of Glanzmann Subaru - Service Center

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December 15, 2016

almost flat R Rear tire. Express service was excellent. Arrived at 8am and was back home at 8:44am. Screw removed and tire plugged. Oil change done at same time. Best serv More

by Ellen Jenkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommille Smith
December 15, 2016

Used to be good As I wait for my shuttle ride which is 30 minutes late, I am reminded why I thought of going somewhere else for service from now on. They used to kno More

by Tyrone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I have no idea their names. Are used to know their names. Even Jesse wasn't there today.
December 14, 2016

Repaired recall issues I set up an appointment and was pleased with the timeliness and efficiency of the maintenance team. Eric Wilson was my coordinator and kept me posted More

by slugger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
December 08, 2016

Best Service Ever!!! My son's Forester was serviced recently at Glanzmann. The compressor on the air conditioner had mechanically failed for the second time. Very frustra More

by Spokes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Brodman
December 07, 2016

Very good Annual Service experience My annual state inspection, oil change and tire rotation service went very well. I was waited on very quickly, even though the service department see More

by Petek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2016

Service Advisor is the Best! Eric Wilson is an amazing service advisor who goes out of his way to make sure customers are satisfied, even if they are infuriated because of additio More

by skb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2016

Good service I was there today Eric very good service explain everything too me I've ask great place thanks Eric I'm definitely go back for service More

by Sushi phi
Recommend Dealer
Yes
Employees Worked With
November 29, 2016

Share the love I am driving my third Subaru. Second one from Glanzmann. . I never had such great service. They all always aim to please and get things right the firs More

by Susan1005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angeline Kudzmas
November 27, 2016

why do i wait so long ???? this review is for the service department. I never bought a car here, so I can't comment on sales. I take my '13 Subaru crosstrex here because I can't More

by jeffdude67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Brodman
Nov 30, 2016 -

Glanzmann Subaru responded

Jeff, Thanks for the valuable feedback. We apologize that your service times have been a bit longer than your expectations. I want to let you know that we recognize your concern and have already taken steps to correct, as we are opening a new service center right across the street which will allow us to expand our service team and therefore service cars more efficiently and quickly without sacrificing thoroughness. Our new service center will also offer complimentary car washes each time your vehicle is here for service. In addition, you are always welcome to leave your vehicle with us and take advantage of a complimentary loaner car so you can go about your day while your vehicle is serviced. If there is ever anything we can do to better accommodate you while your vehicle is serviced, please do not hesitate to ask your service advisor or service managers Dave & Stephanie. Thank you again for taking the time to provide your feedback! Jeff Glanzmann

November 25, 2016

Continuing to impress us My wife and I both drive Subaru's. Hers is a 2010 Impreza and mine is a 2007 Legacy both purchased from Glanzmann. We have all services performed by t More

by Jules Enatsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Brodman, Dave O'Brien, Donna Chiarolanza, Christina Lowe
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