1,006 Reviews of Glanzmann Subaru - Service Center
almost flat R Rear tire. Express service was excellent. Arrived at 8am and was back home at 8:44am. Screw removed and tire plugged. Oil change done at same time. Best serv Express service was excellent. Arrived at 8am and was back home at 8:44am. Screw removed and tire plugged. Oil change done at same time. Best service location in Abington. More
Used to be good As I wait for my shuttle ride which is 30 minutes late, I am reminded why I thought of going somewhere else for service from now on. They used to kno As I wait for my shuttle ride which is 30 minutes late, I am reminded why I thought of going somewhere else for service from now on. They used to know my name. They used to try to find out what was wrong with the car. Now they keep trying to sell me on their express oil change service. Earlier this year when I brought my car in, I had a lot of service that was due at 90,000 miles. I had complained that there was a squeak in the break. After three days and $1000, I asked what they thought about the squeak. I was told they were unable to reproduce the squeak. Because it was Friday of a holiday weekend, I could not leave the car any longer. But why did nobody called me to ask about it? I'm not crazy. They either think I'm stupid, or they are lazy. I had to bring it back again to find out that I needed break work. Well, now my ride is 35 minutes late. More
Repaired recall issues I set up an appointment and was pleased with the timeliness and efficiency of the maintenance team. Eric Wilson was my coordinator and kept me posted I set up an appointment and was pleased with the timeliness and efficiency of the maintenance team. Eric Wilson was my coordinator and kept me posted throughout the process. Thanks DC More
Best Service Ever!!! My son's Forester was serviced recently at Glanzmann. The compressor on the air conditioner had mechanically failed for the second time. Very frustra My son's Forester was serviced recently at Glanzmann. The compressor on the air conditioner had mechanically failed for the second time. Very frustrating situation, but Jesse Brodman was great in taking care of the problem ( and me ). Jesse had the car taken right in and worked on. He explained, in detail, what was the cause of the compressor going bad and answered all of my questions and concerns. The replacement compressor was covered under warranty and, only 2 hrs. later, I was on my way home with a fixed A/C. Could not have been happier. Service was quick and friendly. My son' s reaction...thrilled. Where does he live? Pittsburgh. Yeah, that's right. When it comes to getting quality service work done correctly, he definitely feels it is worth the 5 hr drive. Work that he has had done elsewhere just doesn't hold up. Thanks to both Jesse and Glanzmann for a great experience!!! More
Very good Annual Service experience My annual state inspection, oil change and tire rotation service went very well. I was waited on very quickly, even though the service department see My annual state inspection, oil change and tire rotation service went very well. I was waited on very quickly, even though the service department seemed very busy that morning. I used a Glanzmann Subaru coupon to get a $10 discount on the oil change and tire rotation combo. Eric, the service advisor. was excellent in generating the paperwork for the service my automobile required. Since my cell phone number was already in the computer, I was able to go to breakfast, and if my car was finished before I got back, I could receive a call. I've been a Glanzmann Subaru customer for over 20 years, and they seem to get better every year. Checkout was no problem, because the service advisors do that part of the work also. More
Service Advisor is the Best! Eric Wilson is an amazing service advisor who goes out of his way to make sure customers are satisfied, even if they are infuriated because of additio Eric Wilson is an amazing service advisor who goes out of his way to make sure customers are satisfied, even if they are infuriated because of additional unexpected charges (again, sorry Eric!). Eric's patience - and his understanding - were so appreciated. More
Good service I was there today Eric very good service explain everything too me I've ask great place thanks Eric I'm definitely go back for service I was there today Eric very good service explain everything too me I've ask great place thanks Eric I'm definitely go back for service More
Share the love I am driving my third Subaru. Second one from Glanzmann. . I never had such great service. They all always aim to please and get things right the firs I am driving my third Subaru. Second one from Glanzmann. . I never had such great service. They all always aim to please and get things right the first time. Thank you Susan More
why do i wait so long ???? this review is for the service department. I never bought a car here, so I can't comment on sales. I take my '13 Subaru crosstrex here because I can't this review is for the service department. I never bought a car here, so I can't comment on sales. I take my '13 Subaru crosstrex here because I can't find and don't trust to many private mechanics. I caught one in a lie and decided it's best to go to the dealership. so, all the service personnel are polite. that helps. I like to know why I'm waiting over 3 hours every time I need service, beyond an oil change. (I've all my receipts with the times on them ) I always make an appointment in advance, too. it is nice that you have water, coffee, and snacks, but I think that is a little to long to wait for my car. so, I just like to throw that out there and see if anything happens. enjoy the holiday season. jeff wallen More
Continuing to impress us My wife and I both drive Subaru's. Hers is a 2010 Impreza and mine is a 2007 Legacy both purchased from Glanzmann. We have all services performed by t My wife and I both drive Subaru's. Hers is a 2010 Impreza and mine is a 2007 Legacy both purchased from Glanzmann. We have all services performed by them since we bought the Legacy in 10/06. Glanzmann has continued to take care of our cars and us at a level I had not previously previously experienced in over 50 years of driving. This kind of excellent care in today's world is hard to come by, in my opinion. Additionally, the salesman who sold us our first car is still at Glanzmann and I hope Mark will handle the transaction for our 2017 Impreza when we buy it next year. Although a few service staff have moved on in the years we've been associated with Subaru and there is a new manager for the service department, they continue to provide great customer service. They appear to be busier than ever and the new service digs coming soon will be much welcomed. With fewer independent service centers avaliable I'm glad I bought 2 Subaru's and will continue to take my Subaru's to Glanzmann. More