Glanzmann Subaru - Service Center

A model for great service!! This location's service department is being managed and staffed by mature and intelligent adults that understand the importance of an efficient and pl This location's service department is being managed and staffed by mature and intelligent adults that understand the importance of an efficient and pleasing service experience. I came to Dan on a Saturday morning when they were *extremely* busy, with a 4 week reservation schedule right after the holidays. My car is 500 miles shy of a 100k warranty and needed an 'emergency' Tech Analysis for documentation of a possible repair. Despite the line of people coming in and a required inpromptu reading of a technical bulletin, he heard me out, performed an analysis of the situation and immediately determined a course of action. I was transferred to Eric who quickly onboarded me. And in less than 10 minutes I was enjoying a coffee in their clean and comfortable waiting area. This location|department is extremely busy and they do a great job managing the operation. It's run by sharp and polite people that value customers and have pride in delivering quality. In addition to my own experience, I overheard several others who were in for tire pressure sensors and other minor service and they all appeared to have the same quality experience with the staff. All mechanical things break, it's good to meet people who work hard to make the maintenance process as pleasing as possible. Keep up the good work! === Edit: (((Post Service))) Despite every service manager's nightmare... a customer that has self diagnosed a problem AND recommended a remedy... Dan heard me out. And I respect him for taking the time to listen to a total stranger during a busy morning, to pause and place as much importance and attention towards my issue as I do. Not an easy thing to do, as I came prepared and sand bagged him with a problem I had researched for a warranty repair that I was prepared to defend. He surveyed the situation and made a quick and effective decision that resulted in a positive outcome. And for that I'm grateful, as it not only left me happy with the Glanzmann service, but also with the brand. Eric and the tech (Joe Betschner) successfully diagnosed the problem and located the service bulletin covering the warranty service. And...they had also performed a TSB on a wiper motor cover for me as well. On a really busy Saturday morning. Just so people don't expect rose petals at their feet, this took 3 hours in total. And I think that was more than reasonable considering no reservation whatsoever. I'm grateful to the dealership for objectively reviewing a warranty item. And thanks to their timely assistance, it was determined that repairs are covered under a SoA bulletin. The only complaint I heard all day (8:30a-11:30a) was a lady that wanted to fill her own tires with air in their service drop-off bay. I heard a lot of a service for TPMS (tire pressure sensor) and no charge. They did recommend certain reasonable service for (bulbs, brakes, wipers) after checking TPMS vehicles, but no heavy upsell. Power plugs and/or phone charging adapters in the wooden computer cubicles would be nice. I'm sure a risk manager would speak otherwise. Truth be known; considering I do almost all mechanical work on my autos myself, the dealer visit is......yeah, I dread it. I consider my dealer visit a defeat and I was literally at their mercy on this warranty item. But Dan and Eric turned it into a very pleasing experience and that's not easy. I've been buying parts from them for over 12 years. And I was really pleased with their service today as well. I hope they can maintain the professionalism, efficiency, ethics and synergy in their service department, it was a really refreshing experience. More

Recent visit for inspection recently brought our 2016 Legacy in for inspection. Everyone is very nice and helpful. Our service advisor Robert Migliaccio kept me up to date on pro recently brought our 2016 Legacy in for inspection. Everyone is very nice and helpful. Our service advisor Robert Migliaccio kept me up to date on progress of the appointment and was very kine. Waiting area is very comfortable and I very much appreciate the work/study stations. More

Poor customer service Terrible. My son and his dad purchased an Impreza.My son's first car. GPS not working properly. They set up an appointment and said it could take 3 to Terrible. My son and his dad purchased an Impreza.My son's first car. GPS not working properly. They set up an appointment and said it could take 3 to 4 hours. After he came for his appointment at 11 am they told him they could not do anything and he had to wait for an update in spring if the issue could be fixed. They also were supposed to give him a 50 gas card for his car purchase. When he came for his appointment they told him it was passed the 45 days for issuing the card. He asked to come in months before to pick it up but they said they would give it to him when he came a few days ago but then said it was to late. This dealership should be embarrassed with their poor customer service. What a disgrace. I would not buy a car from Glanzman More

Reliably excellent I called ahead to see how long "express service" would take. The person in service gave me an estimate with the caveat that it depended on how many ca I called ahead to see how long "express service" would take. The person in service gave me an estimate with the caveat that it depended on how many cars were in the queue. "If we have a rush of 4 cars, it could take an hour and a half. Earlier is better generally." I went the Friday before Christmas, and there were 5 cars in front of me. It took not a minute more than an hour and a half. I decided to wait. The waiting area is comfortable with coffee, other drinks and little snacks. All of the service personnel are friendly and helpful. More

Customer Service 'Just like the name subaru is synonymous with safety, reliabilty and customer satisfaction so should the dealer selling the vehicle. Glanzmann has a 'Just like the name subaru is synonymous with safety, reliabilty and customer satisfaction so should the dealer selling the vehicle. Glanzmann has a good reputation for their sales, service and loyalty. I know you will keep this reputation alve by doing the right thing when working with Patti Simpson on an agreeable resolution. More

Simply Amazing Service Brought in my Subaru Outback for service and was helped by Rob who did a wonderful job writing up my service job. He explained everything that would b Brought in my Subaru Outback for service and was helped by Rob who did a wonderful job writing up my service job. He explained everything that would be done, explained the pricing and sent me on my way with a smile. Everything was done properly in the time I expected. Thanks Rob and everyone at Glanzmann for your outstanding service and I will be back when I need servicing once again. More

Checkup for winter I made the reservation online, showed up at the time and was out in 45 minutes. I was informed of everything they would do, and given options for a co I made the reservation online, showed up at the time and was out in 45 minutes. I was informed of everything they would do, and given options for a couple of things they found. The waiting room is clean, pleasant, quiet, with lots of seating and kiosks for work, where I bring my laptop. Couldn't have been more efficient, and then they washed the car at no charge! Thanks Emily, thanks everyone at Glanzmann! More

Service Eric Wilson and Stephanie were very instrumental in rectifying the tire sensor problem in my Forester. The service was efficient and both parties wer Eric Wilson and Stephanie were very instrumental in rectifying the tire sensor problem in my Forester. The service was efficient and both parties were very understanding and extremely knowledgeable . Kudos to Eric and Stephanie. More

State Inspection Excellent service experience. I brought my Subaru in for inspection and Eric suggested some additional service that would improve the performance of m Excellent service experience. I brought my Subaru in for inspection and Eric suggested some additional service that would improve the performance of my car. I was in and out quickly. My car is running great. I'm glad I took Eric's suggestion. My car is running smoother now. Thank you! More

Replacement of headlight assemblies. Glanzmann should be aware that Jonathan may have saved a client relationship. It took me three visits to get the fading headlights and oxidized headl Glanzmann should be aware that Jonathan may have saved a client relationship. It took me three visits to get the fading headlights and oxidized headlight covers replaced on my Subaru Impreza - Visit 1 was scheduled for a Saturday and I was told after I arrived that the work could not be done that day. Visit 2 I was informed that the wrong assemblies had been ordered. So when I arrived for what I intended to be my last try at this with Glanzmann and was told that the estimate I had been given was off (low) by several hundred dollars, I was not a happy customer. Jonathan handled the visit and could not have been more professional and helpful. Nor could he have done more to make things right for me. It was a very busy day there, and he kept me informed frequently of the status of the job. He was honest and forthright about everything from timing to the estimate issue. He also made an extraordinary effort to reconcile the actual cost with the estimate I had been given. Others in the waiting area saw and heard his conversations with me and were equally impressed with him. I left feeling much better about Glanzmann service - more like "old times" there - and hoping that I would be lucky enough to draw Jonathan for any future visits. He is efficient and a "worker" and his client management and human relations skills are top-notch. He is an asset to Glanzmann and I know all those who overheard our conversations and saw his efforts to make things right agree with me. Thank you, again, Jonathan. M.T. Ryan More