1,006 Reviews of Glanzmann Subaru - Service Center
Eric WIson has been my service advisor for state inspection, oil & filter change, multipoint inspection for the past 5 years and he is the best. He is very professional in his work and great custo inspection, oil & filter change, multipoint inspection for the past 5 years and he is the best. He is very professional in his work and great customer service More
Kyle was my service advisor for state inspection, oil & filter change, multipoint inspection...and, as it turned out, new rear brakes. He was pleasant, professional, and thorough in his explanations. I wai filter change, multipoint inspection...and, as it turned out, new rear brakes. He was pleasant, professional, and thorough in his explanations. I waited for the car, and he returned it to me in a timely manner. Thanks, Kyle More
Service is hit and miss with the excuse we are short staffed heard too often. Car is never ready when promised and received no communication from service advisor that my car wasn't going to be ready on staffed heard too often. Car is never ready when promised and received no communication from service advisor that my car wasn't going to be ready on time. Maybe Ysaac is new but he needs some training. Service manager could also try and be more pleasant. More
Getting my Outback reposted took 6 months due to problems with the body shops. Joe was so good at responding to my many phone calls and everything was finally resolved and the work done. Although I am sure with the body shops. Joe was so good at responding to my many phone calls and everything was finally resolved and the work done. Although I am sure he was as frustrated as I was , he kept me updated as much as possible. Great working with him! More
The service is always totally professional and efficient. They have always done right by me as a customer and have rewarded my loyalty on several occasions. I will never take my car anywhere else for service They have always done right by me as a customer and have rewarded my loyalty on several occasions. I will never take my car anywhere else for service. My only regret is that I didn’t purchase my Subaru from them in the first place. Karen and Brian have both been great reps. Can’t recommend them highly enough and the new facility is absolutely beautiful. More
Excellent service. Lender car was a big help. Chris provided good communication through the process. Lender car was a big help. Chris provided good communication through the process. More
I was leaving from work on Good Friday and noticed that my tire air pressure gauge was lit up on my dashboard. I drove directly to Glanzmann's and arrived at 2:45 pm . The service was phenomenal and I my tire air pressure gauge was lit up on my dashboard. I drove directly to Glanzmann's and arrived at 2:45 pm . The service was phenomenal and I was on my way home at 4:30 pm with a new tire. Where can anyone get such excellent care on a Friday afternoon preceding a holiday weekend ? Thank you everyone for being so kind and efficient . More
John is great. I took my car in for service. It was early in the day and I misunderstood about where I was supposed to wait for the loaner vehicle. John came and fo I took my car in for service. It was early in the day and I misunderstood about where I was supposed to wait for the loaner vehicle. John came and found me and was so kind and didn't make me feel bad when I apologized to him. He is really friendly and professional. More
I arrived for an oil change at 7:30 am. The service was wonderful and quick. The service was wonderful and quick. More
This visit was awesome. My reviews thus far have been mixed from Glanzmann, but I finally saw what so many others on here seem to experience. I went in for an express oil My reviews thus far have been mixed from Glanzmann, but I finally saw what so many others on here seem to experience. I went in for an express oil change. I brought my computer and camped out, expecting to be there a while. I barely unpacked, sent some emails, and they were finished. I requested a tire rotation as well, and they told me it wasn't needed, and removed it from my charges. I was shocked. I appreciated the honesty! I definitely hope this is a new normal. I know they recently moved, and the lobby was the nicest I have ever seen in a dealership or service place. It was quite comfortable, and the best part was that I didn't have to spend a lot of time in it. More