Glanzmann Subaru - Service Center

Poor Customer Service and Safety Issues Hi. I brought my vehicle last Saturday, April 6th. I described in the appointment and to the service desk person, Eric Wilson, that the front, driver' Hi. I brought my vehicle last Saturday, April 6th. I described in the appointment and to the service desk person, Eric Wilson, that the front, driver's-side window was having issues. I would roll it down and when rolling it back up it would occasionally get stuck half way. I'd have to lower and raise the window a few times before it would close. This would happen on an unpredictable, semi-infrequent pattern. I waited for 5 hours at the service center and was told, upon check-out, that the window was fixed. Upon arriving at my car in the parking lot I noticed the front windows on both sides were dirty, covered in a slimy residue. While I was upset that my car would be returned to me in such a condition (especially since it was supposedly "washed") I thought, no, let me just go home and whatever it was I could get it off. 3 rounds of windex and a round of a vinegar solution later, it was not off. Two or three days of rain this past week - still on. It's so slimy I can't see clearly out the window when driving. I stopped by today to pick up 3 small parts I had ordered. I never ordered parts before so I didn't know where to go. I went to the Service Desk and they directed me to the parts department behind the main showroom. Proceeded there. Picked up my parts and in a moment of "let me ask for help", told the person behind the window in Parts about my predicament. Who happened to be in a nearby lounge area but the mechanic who worked on my car last week. Apparently the window was NOT FIXED. They didn't have the parts and they needed to order them. So first off, why did I need to wait 5 hours? Second...for a dealership that sells $35,000 and $45,000 cars like hot cakes I would expect better communication between team members and better communication to a customer. I was either flat out lied to at the service desk or the person helping me can't read. Furthermore, because of the mix up I was driving around thinking it was fixed when it wasn't and could have brought it in today for service if the parts were ready. Lastly, where was the communication to me about the situation in terms of before the service was "attempted" last week the window might have had glitches, but it was CLEAN and I could operate the vehicle safely. Upon checking my paperwork at home...it clearly states the service was NOT COMPLETED and that the dealership was supposed to CALL ME when the parts came in. Of course, now I need to inconvenience myself even further because of customer service that rates up there with the trashiest of used car dealers in KENSINGTON. I am scheduling service for Saturday 4/27 with the expectation that the parts will be available by then and that the service can be performed. However, I have something scheduled for that day so I would kindly ask for a loaner car for the day for free, which I can return on Sunday 4/28 and pick up my car even though the service department is closed. If this situations presents an issue, please reach out to me. Additionally, my father also purchased a car from Glanzmann a few months before I did. In a year's time, with probably a dozen or so requests, no one has fixed our accounts. I receive text alerts for his vehicle's service, emails about my car are addressed to him. This, coupled with two dead batteries, caused by the company's inability to update its electrical systems in thirty years while dumping more and more electronics into their vehicles, - a problem apparently known to every mechanic and tow truck operator with 6 months of experience, which this dealer refuses to let customers know about, even avoiding giving them the opportunity to purchase a new, non-Subaru battery for cost, when buying a vehicle. This is ridiculous level of service considering the cost the vehicles in question and the irresponsibility of parties involved is unbelievable. Regards John Luczkowski More

30,000 Service I took my Forester in for its 30,000 service and waited in the dealership. I expected it to take a while since it requires an oil change, tire rotatio I took my Forester in for its 30,000 service and waited in the dealership. I expected it to take a while since it requires an oil change, tire rotation, etc and includes a car wash. It took a little over 2 hours - what the service rep told me to expect. The car was returned clean and with a good report card. The service rep was courteous, organized and informed. Glanzmann has been a great dealership for me so far! More

Oil change- super fast and easy When they express, they mean it. I was in and out and back to my day in less than 30 min. They are on top of the ball, professional and very personabl When they express, they mean it. I was in and out and back to my day in less than 30 min. They are on top of the ball, professional and very personable as well More

Always great customer service Great service and customer support as always. I have never had a bad experience and will continue to bring my Subaru here for service. Thank you Great service and customer support as always. I have never had a bad experience and will continue to bring my Subaru here for service. Thank you More

Speedy service at Glanzmann The express service at Glanzmann Subaru makes routine maintenance, like an oil change, such a breeze. The customer service is top notch, and the wait The express service at Glanzmann Subaru makes routine maintenance, like an oil change, such a breeze. The customer service is top notch, and the wait was extremely short. I even got snacks to help the time pass. Can’t recommend this service enough! More

Service Very good dealer. My advisor Chris was helpful in everything and kept my advised on everything that was going on with my car. they even kept me update Very good dealer. My advisor Chris was helpful in everything and kept my advised on everything that was going on with my car. they even kept me updated on when my car was ready More

Love Glanzmann! Every time I am at Glanzmann they are extremely accommodating and helpful! Always aiming to please and make sure I am comfortable and satisfied. T Every time I am at Glanzmann they are extremely accommodating and helpful! Always aiming to please and make sure I am comfortable and satisfied. Thank you so much! More

Got there around 6:00 pm with a battery problem Chris Waldron listened to me discuss my issue with my car. Within an hour the problem was fixed. In addition, they updated some of the software and Chris Waldron listened to me discuss my issue with my car. Within an hour the problem was fixed. In addition, they updated some of the software and even washed the car. Since the car was still under warranty, there was no charge. I have a great local auto repair shop that I use for routine maintenance such as an oil change, so I do not take my car to Glanzmann often. Getting to Jenkintown is a little inconvenient, but anytime I have had to go to Glanzmann for service, they have done an outstanding job. More

A good outcome A tricky situation with a part installation - handled perfectly by all involved. I was listened to, provided options, given time to make an informe A tricky situation with a part installation - handled perfectly by all involved. I was listened to, provided options, given time to make an informed decision, and was always treated in a kind, professional manner. The resulting work - exactly what I wanted. Well done! Thanks to all, and an additional appreciation for the patience and flexibility shown by SM. More

Great customer service Great customer service. Dan Geist was outstanding in helping to solve my service problem. Chris was very helpful in getting my car serviced and back a Great customer service. Dan Geist was outstanding in helping to solve my service problem. Chris was very helpful in getting my car serviced and back as quickly as possible the day of my appointment More