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Glanzmann Subaru - Service Center

Hatboro, PA

4.4
1,005 Reviews

1,005 Reviews of Glanzmann Subaru - Service Center

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June 09, 2023

I stopped by the dealership on Wednesday night to pick up a loaner to leave my car for service on Thursday morning. Sam inn service explained the type of service that was going to be performed on the car. He More

by denniscamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Simkins
Jun 09, 2023 -

Glanzmann Subaru responded

denniscamp, Thank you so much for taking the time to leave us a fantastic five-star review! We're thrilled to hear about your positive experience with Sam in service at our dealership. It's wonderful to know that Sam took the initiative to explain the type of service that would be performed on your car and recommended utilizing our express service option. We strive to provide efficient and convenient service options for our customers, and we're glad that Sam's suggestion saved you the hassle of an additional trip to return the loaner. Thank you for choosing Glanzmann and for sharing your positive experience. We value your support and look forward to serving you in the future for all your automotive needs. Sincerely, Jeff Glanzmann

May 25, 2023

Great service . . did necessary updates and looked into a problem with my satellite reception. Highly recomendations them More

by Marty b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Simkins
May 26, 2023 -

Glanzmann Subaru responded

Hi Marty b, We appreciate your 5-star review. We are delighted to hear you were satisfied with your experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeff Glanzmann

May 24, 2023

I love the service team at Glanzmann Subaru. John, Karen, Kate are excellent. John always get me the newest Outback as a loaner in pretty colors. More

by danielandarlenejones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Bateman
May 25, 2023 -

Glanzmann Subaru responded

Hi danielandarlenejones, We appreciate your 5-star review. We are delighted to hear John, Karen, and Kate weer excellent during your visit. We hope to see you soon. Take care. Sincerely, Jeff Glanzmann

May 22, 2023

Kyle asked me to drop off my car on the week that he is out. I called twice to find out the update. It is a week now and no success. Just automated text messages about him being away and I should call with More

by hylene.huang
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Jordan
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Glanzmann Subaru responded

Hi hylene.huang, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Our Service Manager Stephaine will be reaching out to you soon. Thank you for your patience and we hope to see you again in the future. Sincerely, Jeff Glanzmann

April 27, 2023

My Crosstrek has been at your dealership 3 times in the last 60 days for the same problem. Most recently it was there for 2 weeks and I paid $408. I got it back yesterday morning and didn’t drive it until More

by vakinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Glanzmann Subaru responded

Vakinney, we apologize for leaving you feeling this way. Our service manager, Stephanie, will be reaching out to you today to address any outstanding issues. Sincerely, Jeff Glanzmann

April 21, 2023

Sam was thorough and very fast processing my vehicle. Thank you also to Marc Rodgers for servicing the car. I appreciate my small tire repair being covered under warranty when I didn’t expect it to be. I More

by On the Water
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rodgers, Sam Simkins
Apr 24, 2023 -

Glanzmann Subaru responded

Hi On the Water, Thank you for your 5-star review. We are delighted to hear Sam and Marc made your service visit excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeff Glanzmann

March 07, 2023

The service from Glanzmann Subaru is always excellent. The team is great at keeping customers appraised of the cost of service as well as how long it will take. I typically stay at the dealership and they More

by gmv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Waldron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Falbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Simkins, Catrina Faughan
Mar 08, 2023 -

Glanzmann Subaru responded

Hi gmv, Thank you for your 5-star review. We are delighted to hear about your service visit went excellent. We are looking forward to seeing you on your next future. Take care. Sincerely, Jeff Glanzmann

February 02, 2023

I needed an emergency tire replacement and went to Glanzmann simply because they were the closest place to go. They were wonderful! Karen was so friendly and helpful. The work wS completed quickly and More

by Dglaubitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Sipps
Feb 03, 2023 -

Glanzmann Subaru responded

Hi Dglaubitz, Thank you for your 5-star review. We are delighted to hear Karen was excellent during your vehicle's service. We hope to see you at your next service. Have a great day. Sincerely, Jeff Glanzmann

February 02, 2023

Just wanted to say how much I love my Glanzmann Subaru gang! Sam is the best! I can always count on him to get me in there and provide me with updates while my car is being worked on. True customer servic More

by Alison B.
Recommend Dealer
Yes
Employees Worked With
Eric Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Falbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Simkins, Karen Sipps, Kate Bateman
Feb 03, 2023 -

Glanzmann Subaru responded

Hi Alison B. Thank you for your 5-star review. We are glad to hear Karen, Joe, Sam, john, Kyle, and Eric made your service excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeff Glanzmann

January 07, 2023

Eric WIson has been my service advisor for state inspection, oil & filter change, multipoint inspection for the past 5 years and he is the best. He is very professional in his work and great custo More

by Augie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Glanzmann Subaru responded

Hi Augie, We appreciate your 5-star review. We are glad to hear Eric was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Jeff Glanzmann