Glanzmann Subaru - Service Center

Chris was wonderful - quick complete service took good care of my car and kept me informed care of my car and kept me informed More

I recently had service done on my Subaru Dana Aker gave exceptional service and professionalism in attending to my needs. Thanks Dana exceptional service and professionalism in attending to my needs. Thanks Dana More

Handled a post-service issue with oil change overfill and poor car performance promptly and most professionally. Acknowledged the mistake and resolved within four hours. poor car performance promptly and most professionally. Acknowledged the mistake and resolved within four hours. More

I really like Glanzman Subaru! I have had excellent service since I bought my car there 3years ago. Service is excellent. Lisa was stellar as my service representative on my most I have had excellent service since I bought my car there 3years ago. Service is excellent. Lisa was stellar as my service representative on my most recent visit. Keep up the good work Lisa! More

I had an appointment for 10:30 AM May 9th to have my forester inspected. When I asked if I cound wait for it, they indicated it would take 2 hrs. did I want a loner car, which i took. I received a cal forester inspected. When I asked if I cound wait for it, they indicated it would take 2 hrs. did I want a loner car, which i took. I received a call at 1;37 that the car was just being serviced, they recommended a filter. Lisa indicated that she would call me shortly to let me know my car was finished. I dediced to drive the loner back to the shop, around 2:15 only to find out that they hadn't started on my car, that it would take at least another hour to do the alingment. It was recommended to me that I take the loner car home and come back tomorrow, I have other things schedule for tomorrow. I couldnt wait another hour deciding not to have the alingment done. Lisa told me then that they would be putting the inspection sticker on the car to wait in the waiting room it would be right out. After another hour I went to the service desk, the car was still not done, again she said they were putting the sticker on the car. Finally after almost 6 hours my car was instected and ready. The manager told me that when you get a loner your pushed back so those that are waiting get serviced first, this was not explained to me when I dropped the car off. After buying 5 Cars from Glanzmann I am not sure that I will go back to them. More

On April 3rd, I brought my 2 year old Outback in for an oil change and to have them fix a problem with my hatchback that dated to my last service date. Ty made sure the oil change was done promptly and wa oil change and to have them fix a problem with my hatchback that dated to my last service date. Ty made sure the oil change was done promptly and was able to figure out how the settings had been altered on my hatchback. And voila! It was fixed! More

Lisa always takes good care of me and my car. .. quick and thorough. Excellent communication ! .. quick and thorough. Excellent communication ! More

I've been driving for 60 years and can honestly say that John Hartman is the very best service advisor I have ever had! With John, going the extra mile seems to be his starting point--he went far beyond th John Hartman is the very best service advisor I have ever had! With John, going the extra mile seems to be his starting point--he went far beyond that when I recently faced a difficult repair. He took the time to really understand the problem, bring in other team members and even speak to Subaru of America on my behalf to make sure the issue was resolved in the best way possible. Kate Bateman in Service, and Rob, the service technician, are 2 other employees who helped make this great outcome. Less important, but noteworthy, the physical plant is clean modern, and comfortable, so if you' re waiting for your service to be complete, it's a nice place to hang out. Highly, highly recommend!!! More

Glanzmann Subaru service department IS HORRIBLE AT CUSTOMER SERVICE. The told me several times they would call me back to tell me about the status of my car. They NEVER called me over the last day a CUSTOMER SERVICE. The told me several times they would call me back to tell me about the status of my car. They NEVER called me over the last day and a half. Shame on you GLANZMAN. How hard is it to make a phone call???? DO NOT EXPECT TO SEE MY CAR THERE AGAIN and I recommend that anyone reading this find another dealer to service their car! There are way too many other good choices in the area that provide better service. More

What a pleasure to work with someone who listens, understands and took it upon herself to remedy issues another dealership had caused. She worked with us and with corporate to resolve issues with suc understands and took it upon herself to remedy issues another dealership had caused. She worked with us and with corporate to resolve issues with such a friendly demeanor. She carefully reads through all notes and service done to truly get to the bottom of an issue with the customer. Glanzman is general has been wonderful to work with but their customer service has been top notch! We thank you! More