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Glanzmann Subaru

Hatboro, PA

4.6
1,791 Reviews
Glanzmann Subaru, Philadelphia's Premier Subaru Dealership, is located at 1001 S York Rd. in Willow Grove, PA. At Glanzmann, we understand that it's our customers who have kept us in business for over 40 years which is why our dedicated staff is trained to provide 100% customer satisfaction 100% of the time. Our goal is to exceed your expectations both at the time of sale and when servicing throughout your many years of ownership. We promise a fun, easy, no pressure sales process and a quick and convenient service experience. Experience the Glanzmann Difference!
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1001 South York Road

Hatboro, PA

19040

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Showing 1,791 reviews

November 02, 2021

This is my second purchase from Glanzmann. With this purchase, Lauren Lange was our very knowledgeable salesperson. I recently returned to Glanzmann to meet with Christian Rodemich, who capably explain More

by mlh83158
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Rodemich
Nov 03, 2021 -

Glanzmann Subaru responded

Hi, mlh83158! Thank you for the 5-star review, and thank you for continuing to choose Glanzmann Subaru! We're happy to hear that working with Lauren and Christian elevated your experience with us. Congratulations on your '13 Crosstrek, and we hope you enjoy the ride! Sincerely, Jeff Glanzmann

November 01, 2021

Absolute disappointment about how the communications are handled. My phone calls, messages, and email are simply ignored. The temporary plates are expired and no one is willing to give me an update on the s More

by IrinaV
Customer Service
Recommend Dealer
No
Employees Worked With
None of the above
Nov 03, 2021 -

Glanzmann Subaru responded

Irina, thank you for the feedback and I apologize for this experience. The person you left messages with was out of the office Friday and Monday, however we are awaiting your registration from the state. You are okay to drive your vehicle in the meantime and my sales director Dana will be in contact with you today to provide more information. I apologize for the lack of communication and we will certainly expedite your registration once we receive it from the state. Sincerely, Jeff Glanzmann

November 01, 2021

I presented to the Glanzmann service area at 7:20 am. Stephanie was already directing cars into the service area. She registered me and directed me to the waiting room. Not only did she update me on my s More

by Joan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Glanzmann Subaru responded

Hi, Joan! Thank you for the stellar rating. We're happy to hear that working with Stephanie elevated your experience with us. We look forward to working with you again soon. Safe travels! Sincerely, Jeff Glanzmann

October 25, 2021

We want to give a huge thank you to Christian Rodemich for his high level of expertise when explaining the workings of our new 2021 Outback! Coming from a 2004 car, the new technology was a bit overwhelmi More

by R&G
Recommend Dealer
Yes
Employees Worked With
Christian Rodemich
Oct 26, 2021 -

Glanzmann Subaru responded

Hi, R&G! Thank you for the 5-star rating. We're happy to hear that working with Christian elevated your experience with us. Congratulations on your new 2021 Outback, and we hope to work with you again! Sincerely, Jeff Glanzmann

October 23, 2021

Found a nice Certified Preowned at this dealership and made appointment. Salesman was actually very professional. No haggle policy at this dealership. All good until the next day when I emailed with 3 iss More

by Whldch
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Baumbach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Glanzmann Subaru responded

Whldch, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Jeff Glanzmann

October 19, 2021

Excellent experience all around! I went in for several questions and Christian Rodemich, vehicle concierge, was incredibly informative and patient. He assisted me with my questions as well as did a genera More

by cmacmoran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Rodemich
Oct 20, 2021 -

Glanzmann Subaru responded

Hi, cmanmoran! Thank you for the 5-star review. We're happy to hear that working with Christian elevated your experience with us. We hope to work with you again soon. Have a wonderful day! Sincerely, Jeff Glanzmann

October 11, 2021

Wonderfully patient with all my questions, all my test drives, great service all around! No pressure at any time to come to a decision. Can’t wait until they move to their new state of the art facility i More

by robinjones2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Leibig, Christian Rodemich, Bryan Okubo
Oct 12, 2021 -

Glanzmann Subaru responded

Hi, robinjones2! Thank you for the stellar rating. We're happy to hear that you have had positive experiences with the dealership. We look forward to working with you again soon. Have a great day! Sincerely, Jeff Glanzmann

October 09, 2021

Last Monday we purchaed our fourth Subaru from Glanzmann since 2013. Andrew Casey has always made the sales process a pleasurable experience. Everyone who we have meet at Glanzmann has always been honest More

by m.balis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Glanzmann Subaru responded

Hi, m.balis! Thank you for the 5-star review. We're honored to learn that you've been choosing Glanzmann Subaru for almost a decade now. Andrew is a valuable member of the team, and we'll surely share this kind review with him. We look forward to your next visit. Till then, we hope you enjoy the ride! Sincerely, Jeff Glanzmann

October 02, 2021

Randy Jennings is a great, respectable salesperson. Unfortunately, the sales manager who is currently there was very unprofessional in his interaction with us. Did not even take the time to introduce More

by Ehsh68
Recommend Dealer
No
Employees Worked With
Dana Goodman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Jennings
Oct 05, 2021 -

Glanzmann Subaru responded

Ehsh68, I am sorry that we left you with this impression. As you have experienced in the past, this is not the level of service that we strive to provide. Randy, who provided you great service, would welcome the opportunity to assist you further and I would be happy to introduce you to a different manager that can answer any questions that Randy is unable to. We certainly value you and your business and hope that this one interaction with one member of our team will not abandon a longtime relationship. Sincerely, Jeff Glanzmann

Oct 06, 2021 -

Ehsh68 responded

Hello Jeff, Thank you very much for your response. I truly appreciate you taking the time to respond. Randy is a great sales representative. I truly appreciate his time. Unfortunately, I had an appointment with another Subaru dealership. I was able to put a hold on a Crosstrek. I do have the Ascent which will be coming off lease next year. I will be happy to stop by Glanzmann then. Thank you

September 23, 2021

Brad …Very friendly when you arriveGoes over services to Brad …Very friendly when you arrive Goes over services to be done Before car is finished comes out to let how much longer it will take and do you wa More

by mkf2tef
Recommend Dealer
Yes
Employees Worked With
Brad DeMarco
Sep 24, 2021 -

Glanzmann Subaru responded

Hi, mkf2tef! Thank you for the 5-star review. We're happy to heat that working with Brad elevated your experience with us. We hope to work with you again in the future. Have a great day! Sincerely, Jeff Glanzmann

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