Glanzmann Subaru

where customer service lives Not only did I have the best car buying experience here, I have continued to enjoy the service as well. Every interaction I have had with the employe Not only did I have the best car buying experience here, I have continued to enjoy the service as well. Every interaction I have had with the employees has been positive and professional. During my purchase, I was actually surprised to receive emails and phone calls as promised, but the deal was fair and straight-forward as well. I kept expecting the other shoe to drop and to experience the shenanigans that I had been getting from other dealers. Fast forward to now, I have found getting my car serviced extremely convenient, despite how busy the dealership is. I refer all of my friends to buy from this dealership! More

2013 outback sale I wanted to let everyone at Glanzmann Subaru know that I had one of the best car buying experiences of any car I have ever bought! Starting from an In I wanted to let everyone at Glanzmann Subaru know that I had one of the best car buying experiences of any car I have ever bought! Starting from an Internet. I sent an email to you inquiring about a used car I had seen on your website! It was a Saturday. And within 3 min. I had a response. So I had a few email exchanges and a time and date to come in and talk to someone. I came in and was immediately directed to a salesman, Steve Horn. Who sat down with me and we talked about the car I had come in to see. I didn't end up buying that car but I bought an even better car suited for me. I am more than pleased with everyone involved with helping to to complete this process in a very short time. I will surely recommend Glanzmann Subaru to all my fiends and family. Thank you. "Jobs well done"! More

Scott Fields is the best! As a woman I was nervous to go car shopping alone. I was afraid of getting ripped off. I went to two dealerships prior to Glanzmann. The first one ha As a woman I was nervous to go car shopping alone. I was afraid of getting ripped off. I went to two dealerships prior to Glanzmann. The first one had all their sales staff on their phones and no one greeted me so I left. The second one I went to the salesman laughed at me ("why would you want to do that") when I asked to look under the hood. I left and tried Glanzmann Subaru because of the good ratings on here. Scott greeted me when I came in the showroom. Fortunately, Scott made me feel comfortable, answered all my questions and created a great experience. He did an awesome job explaining Starlink to me and Eyesight- two features I was extremely interested in. The pricing was amazing and even after I left with the car, Scott has followed up with me to see how it is. It was a stress-free experience and I highly recommend working with Scott when you go in! More

helpful in everyway John was extremely helpful in so many ways especially when he spent 45 min. showing me all the new things in the car. This was my second car from them John was extremely helpful in so many ways especially when he spent 45 min. showing me all the new things in the car. This was my second car from them but family and friends have bought 9 cars in past 6 yrs from them. Laura worked with me to get me the best deal I could get and I am very happy with the way it turned out. More

Just purchased my second car from Glanzmann and Steve Horn! As most of you have experienced, some car dealerships are impossible to work with, or understand and to trust that they will do what they say they can As most of you have experienced, some car dealerships are impossible to work with, or understand and to trust that they will do what they say they can do. Both of my experiences with Glanzmann and specifically, Steve Horn in sales, have been the opposite of any other dealers. There was literally no hassle, nothing misleading, and he didn't backtrack on anything that he said that he could do for me...all which had happened to me multiple times prior to working with Glanzmann. They gave me fair value for the vehicles I traded, and sold me great cars at great prices. As long as I drive a Subaru, there is no other dealer in the area that I will even bother to look at. More

Many thanks to Mr. Mark Hughes! It was a very pleasant experience to work with Mark to get my new car. He is very friendly, patient, and professional. Definitely I will recommend Mar It was a very pleasant experience to work with Mark to get my new car. He is very friendly, patient, and professional. Definitely I will recommend Mark to my friends if they are thinking about buying a new car. More

Customer Service trending down 5-star support through Dec 2015 but has slipped since the departure of long term customer-facing service staff (like David U). Specifically, I paid 5-star support through Dec 2015 but has slipped since the departure of long term customer-facing service staff (like David U). Specifically, I paid $500 for Added Security/UVP/GlassCoat by SImoniz for my new 2014 Forester but had also been cautioned not to wax the Forester because it would void the GlassCoat coverage (PS - my 6th Subaru from Glanzmann). Feb 15, 2015 had minor finger nail scratches removed around door handles (5-star); and again on Dec 7, 2015 (5 star). June 3, 2016 dropped car off for routine maintenance and another round of detailing work. Maintenance was 5-star but detailing not done because of rain - so I had to reschedule. (Also had to redo the "map" of minor scratches.) June 14, 2016 I had dropped off the car a 2nd time only to get a call that work had to be pre-authorized by Simoniz. I was told to call for an order/authorization number so work could still be performed that day. Called Simoniz which was a challenge. Rang 6 times then recording said all agents busy but wait time was anticipated at 1 minute. Immediately went to ringing 6 times and message repeated. This cycle repeated 7 times before I disconnected. I called again, same cycle of message/ring/message/ring/... I called a third time and pressed "O" to get a live person. Transferred successfully only to be told an authorization would take 3-5 business days AFTER Simoniz received photos uploaded showing the work required. I described the minor detailing needed and was immediately told it was not covered! My Questions - 1.: Why did the work stop being performed at Glanzmann? 2, How did it get performed before? 3. Why didn't the Service Techs know an authorization number was needed when I made the first appointment in June? 4. Why didn't the Service Techs let me know an authorization was needed when I rescheduled? 5 Why did Glanzmann Subaru recommend I spend/waste $500 for this disappearing coverage? 6. Why does a Service Tech's recorded message think 11 AM on a Tuesday was "outside regular business hours'? [Survey forwarded to me by my wife since I had the interactions.] More

Dan the Man I recently bought 2 vehicles with Dan's help. He is very friendly and funny and a definite asset to the Subaru family. I would highly recommend this d I recently bought 2 vehicles with Dan's help. He is very friendly and funny and a definite asset to the Subaru family. I would highly recommend this dealership. More