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Gladstone Dodge Chrysler Jeep Ram - Service Center
Gladstone, MO
71 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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71 Reviews of Gladstone Dodge Chrysler Jeep Ram - Service Center
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December 17, 2013
Very rude counter manners, never any eye contact and it was more important to answer the ringing phone (3) calls than to give sevice and attention to the PAYING customer. I still have no idea who the servi was more important to answer the ringing phone (3) calls than to give sevice and attention to the PAYING customer. I still have no idea who the service representative was, he never introduced himself, nor is there a displayed name. The counter area is very customer unfriendly, and moving the pay services to this location does not lend to good relations. one of the services this time was the reinstallation of a rear view mirror that had come off, it was glued back on, but it was left covered with grease. More
by gcphelps
Employees Worked With
Not sure no name tags nor introduction
October 09, 2013
I made an appointment for a State Inspection online and received a reply to bring it in on Wednesday, 1/9/13. Upon my arrival I pulled into the service area and waited by my vehicle. There were (4) service received a reply to bring it in on Wednesday, 1/9/13. Upon my arrival I pulled into the service area and waited by my vehicle. There were (4) service advisors who seemed busy on their computers. Finally one service advisor approached me (Heather) and asked if they could help me. I indicated that I had an appointment for a MVI. The comments out of her mouth were sarcastic stating that they did not do state inspections on Wednesday and asked who made the appointment with me. I told here and it was obvious she was displeased but said she would take care of it reluctantly. I also mentioned that I needed my tires checked. She indicated that it was part of their courtesy multi-point inspection. Approximately an hour later I was approached by Heather and was told my vehicle passed inspection but my vehicle needed attention to several areas such as an oil change, new battery and there is an oil leak. She stated quoted a price for this service which I declined. She said she would have my vehicle brought around along with the paperwork. I waited by the service entrance and waited while she took care of other customers arriving in the service area. After delivery of my vehicle and arriving at home I checked the tires. The tires were never checked and were low. It is obvious the courtesy check is for items that the dealer can derive possible revenue from and ignores basic general requests by the customer. Lack of attention to detail. Despite some basic remodeling at this dealership the service is the same. I would NOT recommend this dealership for service period! More
by Chase2245
Employees Worked With
Heather
June 06, 2013
Tom tried to sell me approximately $1125 of unnecessary service and showed little concern regarding the service need that I brought my vehicle in for. Upon checkout, the cashier couldn't tell me if the de service and showed little concern regarding the service need that I brought my vehicle in for. Upon checkout, the cashier couldn't tell me if the dealership offered a military discount and told me to go find Tom. Is it too much to great your customers with a smile and say please and thank you. I had to stand at the cashier's window for 8 minutes before someone came into that little room to check me out. I will certainly put you at my location of last resort for service, contemplating a letter to Chrysler's corporate office to explain why your customer experience is remedial. I will certainly tell friends and family to avoid your dealership. Funny, when I got home I was talking to all of my neighbors' in my driveway who told me that your dealership should be called a "stealership." Grade: Fail More
by idrivelhs
Employees Worked With
Tom Sobbe
May 08, 2013
I have been to several auto repair shops and dealerships. Gladstone Dodge Chrysler has been outstanding. I purchased my 2005 300 Limited about a year ago from a different dealer. I was bringing it to that de Gladstone Dodge Chrysler has been outstanding. I purchased my 2005 300 Limited about a year ago from a different dealer. I was bringing it to that dealer for oil changes. A few months ago I decided to go to Gladstone Dodge because they where closer to where I live. WOW, am I glad I did. All of the employees are friendly and professional. The price quoted is the price I pay. I will never go anywhere else for service. When it comes to purchasing another vehicle, Gladstone Dodge will be the first place I will go. I thought customer service was a thing of the past, not at Gladstone Dodge. Because of that great service, you have a permanent customer. Thank you. Carl More
by Carl18George
Employees Worked With
Heather B., Brett J.,
May 02, 2013
Friendly service department, helpful and knowledgeable. The vehicle had several quick fixes and several other issues that required more detailed explanation of the fix as well as the anticipated outcome. The vehicle had several quick fixes and several other issues that required more detailed explanation of the fix as well as the anticipated outcome. More
by bdhoudek
Employees Worked With
Tom, Tom Sobbe
March 12, 2013
While traveling from TN, the transmission would not shift out of first gear. I stopped by and spoke with David Nichols who was extremely pleasant and helpful. The service was great and people were all courte out of first gear. I stopped by and spoke with David Nichols who was extremely pleasant and helpful. The service was great and people were all courteous. The car was fixed in about 24 hours and is as good as new. I was was extremely please with the quality and service of the people. More
by FredMundt
Employees Worked With
David Nichols, Dave Nichols
January 12, 2013
I made an appointment for a State Inspection online and received a reply to bring it in on Wednesday, 1/9/13. Upon my arrival I pulled into the service area and waited by my vehicle. There were (4) servi received a reply to bring it in on Wednesday, 1/9/13. Upon my arrival I pulled into the service area and waited by my vehicle. There were (4) service advisors who seemed busy on their computers. Finally one service advisor approached me (Heather) and asked if they could help me. I indicated that I had an appointment for a MVI. The comments out of her mouth were sarcastic stating that they did not do state inspections on Wednesday and asked who made the appointment with me. I told here and it was obvious she was displeased but said she would take care of it reluctantly. I also mentioned that I needed my tires checked. She indicated that it was part of their courtesy multi-point inspection. Approximately an hour later I was approached by Heather and was told my vehicle passed inspection but my vehicle needed attention to several areas such as an oil change, new battery and there is an oil leak. She stated quoted a price for this service which I declined. She said she would have my vehicle brought around along with the paperwork. I waited by the service entrance and waited while she took care of other customers arriving in the service area. After delivery of my vehicle and arriving at home I checked the tires. The tires were never checked and were low. It is obvious the courtesy check is for items that the dealer can derive possible revenue from and ignores basic general requests by the customer. Lack of attention to detail. Despite some basic remodeling at this dealership the service is the same. I would NOT recommend this dealership for service period! More
by Chase2245
Employees Worked With
Heather
December 19, 2012
I bought a Charger from Gladstone Dodge on Nov. 3, 2012 and after having the vehicle for a couple of weeks, found about 7 things wrong with it. I took it in the Monday before Thanksgiving thinking it woul and after having the vehicle for a couple of weeks, found about 7 things wrong with it. I took it in the Monday before Thanksgiving thinking it would be in and out. Wrong, I picked it up that Wednesday as I was leaving town and wanted to drive my car, I returned it to the service department the following Monday and finally picked my car up on December 19th. The two biggest issues were a sunroof that would not open, and my hard drive on the stereo that did not work properly. I was told after 2 weeks that my car was done so went to pick it up only to find out that in fact it was not so that was my 4th trip. My 5th trip was to return the loaner vehicle that I was allowed to drive for a few days, and today was my 6th trip. I went to pick up my car today because was told yesterday it was COMPLETE. I ended up having to wait about an hour once I got there to pick it up because someone forgot to pull the mileage off the odometer and a few other things so I could go get it tagged. It seems to me that Gladstone Dodge service department can only focus on one task at a time, while I waited 3 weeks to get the new frame for the sunroof, apparently all work was halted on my car because after they got the sunroof fixed, I had to wait an additional week for a hard drive to come in because apparently someone cancelled the order. How is it that there is a work order written up on a vehicle yet for 3 weeks it sits and not one person realized that the hard drive was never replaced, much less received. After leaving the car lot I discovered that the auto on my headlights does not work, which is something new because before I took it in the headlights did come on when I started my car. I think I will cut my loses and take my car to another dodge dealership to have them troubleshoot this problem as I do not have the time nor the patience to let them have my car for who knows how long. To top it all of, today, 16 days after my 30 day tag expired I went to tag my vehicle, and while the sales agreement was that they would pay my sales taxes, I ended up having to pick up an additional $167.00 because they figured the tax rate wrong. To sum up my thoughts on the service department at Gladstone Dodge let me just say that I will not be taking my car back to them for so much as an oil change. In and out in an hour, HA!!! Maybe at another service department, but at Gladstone Dodge who knows how many days it's liable to take. More
by damon.fowler.900
Employees Worked With
Dave, Russ, Nick, Wes
December 01, 2012
Vehicle has been in shop for 30 days for minor repair. When I offered to purchase another vehicle I was offered 6500 less than I paid for vehicle. When I offered to purchase another vehicle I was offered 6500 less than I paid for vehicle. More
by tavisheuwer
Employees Worked With
Used Car Sales - Body Shop
August 07, 2012
Had a problem that was addressed and handled perfectly. The General Manager responded to my concerns and saw that it was corrected without hesitation of any kind! The General Manager responded to my concerns and saw that it was corrected without hesitation of any kind! More
by abugeater
Employees Worked With
Service
