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Gladstone Dodge Chrysler Jeep Ram
Gladstone, MO
255 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 255 reviews
November 08, 2021
Service department is an absolute joke! I took my brand new jeep in to have a minor manufacture paint blemish fixed. Its been over a month now and they still cant tell me when it will be done. Every time I new jeep in to have a minor manufacture paint blemish fixed. Its been over a month now and they still cant tell me when it will be done. Every time I call and ask they say they will find out what is going on and get back with me and then never follow through. I will never buy, sell or have my vehicle worked on at this dealership ever again and nor SHOULD YOU!!! By the love of god don't do it, go someplace else. More
by cbrotzman
Employees Worked With
Jordan, Anderson Foster, Tim Doherty, Mike Hawes, Troy Pratt, Russell Bell
November 05, 2021
Great Sales and Service experience at Gladstone Dodge Chrysler Jeep Ram. We purchased a 2016 Ram 2500 Crew Cab 6.4L 4WD certified pre-owned vehicle and had great Sales and Service from the entire Gladsto Chrysler Jeep Ram. We purchased a 2016 Ram 2500 Crew Cab 6.4L 4WD certified pre-owned vehicle and had great Sales and Service from the entire Gladstone Team. My buying experience was smooth, hassle free and straight forward from Scott "Cowboy" Grogg (Sales), Shawn Siegel (Sales), Troy Reichle (Sales Manager), Troy TD Shaw (Sales Manager), Kyle Kolbe (Aftermarket Manager) and Butch Lewis (Finance Manager). My service experience has been great as well from Rachel (Service Advisor), Jordan (Service Advisor), Josh Gouldsmith (Parts Manager) along with their Parts and Service teams. I highly recommend Gladstone Dodge Chrysler Jeep Ram for your next vehicle Sale, Parts and Service. Mark and Christi Brumitt, Shawnee, Kansas More
by MarkBrumitt
Employees Worked With
Scott Grogg (Sales), Shawn Siegel (Sales), Troy Reichle (Sales Manager), Troy TD Shaw (Sales Manager), Kyle Kolbe (Aftermarket Manager) Butch Lewis (Finance Manager), Josh Gouldsmith (Parts Manager), Rachel and Jordan (Service Advisors)
October 09, 2021
I always have an excellent experience I Gladstone dodge especially with Rachel and with the help of Alton you guys rock keep up the good work. I will always bring my truck to you guys to be worked on. Glad especially with Rachel and with the help of Alton you guys rock keep up the good work. I will always bring my truck to you guys to be worked on. Gladstone dodge is the best. More
by Nourse3
Employees Worked With
Rachel West
September 30, 2021
I am beyond displeased and aggravated with this dealership. I bought a 2014 Jeep patriot about four years ago with less than 20,000 miles on it. I came in today to try to trade it in and they won’t dealership. I bought a 2014 Jeep patriot about four years ago with less than 20,000 miles on it. I came in today to try to trade it in and they won’t give me anything for it because it might need a new engine. It also has under 135,000 miles on it. Good job taking care of your customers guys. I really appreciate it. I will definitely be taking my business elsewhere and will not be recommending this place to anybody.Also, The manager in the corner office…… Do your job. -Luke Parker More
by Teebox28
Employees Worked With
Anderson Foster, Tim Doherty, Mike Hawes, Troy Pratt, Russell Bell
August 20, 2021
I really wish I could give no stars because they are not worth the one star or even negative stars. The absolute worse experience in customer service, all about the money. I have a lemon that I was sold at worth the one star or even negative stars. The absolute worse experience in customer service, all about the money. I have a lemon that I was sold at another dealer brought it here because it's where Chrysler sent me refused to look at it unless I agreed to pay them $150 to just look at it. My vehicle is new and died while driving down a highway just died. More
by kcjerzgurl
Employees Worked With
Mike Hawes
August 18, 2021
Nice when they make a sale. Go in for an oil change and 2 1/2 hours later finally done. No updates or communication it would lake that long. Mentioned it to manager Jordan, he did not care. They got their mo 1/2 hours later finally done. No updates or communication it would lake that long. Mentioned it to manager Jordan, he did not care. They got their money so didn’t care. Would not recommend for maintenance at all. More
by Rhamilton1525
Employees Worked With
Jordan
May 21, 2021
I feel like it was a one night stand. They loved me while I was there, then I tried calling them and no one would call me back. Finally called the GM (after no response in 3-4 weeks) and he responded (the ne I was there, then I tried calling them and no one would call me back. Finally called the GM (after no response in 3-4 weeks) and he responded (the next day). I would NOT recommend this dealership. After this experience I’m not sure I would buy another Chrysler product period. Lousy costumer service More
by terry
Employees Worked With
Anderson Foster
May 09, 2021
Morgan R was great! He was not pushy with a sale and did not talk too much. He was knowledgeable and knew the inventory. Butch in finance stuck to the payment we needed and didn’t try pushing up sale did not talk too much. He was knowledgeable and knew the inventory. Butch in finance stuck to the payment we needed and didn’t try pushing up sales. He has personality as well! More
by QuincyTaylor
Employees Worked With
Morgan Russell
April 26, 2021
Saw a add if you bought three tires youget one for a dollar so I took the old Ford in there they honored it even though it wasn’t a Dodge Chrysler Jeep Ram very very nice service I dealt with Ernie and dollar so I took the old Ford in there they honored it even though it wasn’t a Dodge Chrysler Jeep Ram very very nice service I dealt with Ernie and he did a great job and I’m like say that I will be doing business there again More
by Scott
Employees Worked With
Ernie, Mike Hawes
April 03, 2021
mmWould have had my business if they were not either mm Would have had my business if they were not either incompetent or dishonest. Asked multiple times about 0% for 84 months was pre-qualified then 2 mm Would have had my business if they were not either incompetent or dishonest. Asked multiple times about 0% for 84 months was pre-qualified then 2 hours into my 3 hour drive was called to be notified that the vehicle I wanted was for only 48 months. pictures don't always add up on online sites to their website. Was hard to get stickers for vehicles. Some red flags made me nervous about this dealership. I hope your experience was better than mine. More
by Kyle
Employees Worked With
Nicole White
