Gjovik Ford - Service Center

Great People I have bought 3 vehicles from gjovik ford in sandwich ilinois. They have always been nice to me. Quick to get me in for service of our vehicles. Work I have bought 3 vehicles from gjovik ford in sandwich ilinois. They have always been nice to me. Quick to get me in for service of our vehicles. Work gets done right and fast. I've only had one past bad experience with them and i don't have to deal with that one idiot at all. More

First oil change on my new Ford Fiesta. As usual Gjovik always services me with a smile on their faces. They recognize me every time I visit for service on my cars. They are always done wi As usual Gjovik always services me with a smile on their faces. They recognize me every time I visit for service on my cars. They are always done with the work in a timely manner. They are always polite, and are awesome with their customer service. I recommend them to everyone. More

Tom Conlin, the general manager truly went the extra mile for me. I had a transmission issue with my 2010 Taurus SHO that was described by a Ford TSB. The Ford data base said it did not apply to my car eve for me. I had a transmission issue with my 2010 Taurus SHO that was described by a Ford TSB. The Ford data base said it did not apply to my car even though it looked like it should. If it needed to be done it would be covered by my extended warranty. Mr. Conlin checked with the Ford hot line and found that it did indeed apply and needed to be done. Thank you Mr. Conlin. More

I have had a klunk when I turn right and go over a bump under the right front quarter panel. I had reported it and when the service guys couldn't reproduce the noise, one went on a drive with me so I coul under the right front quarter panel. I had reported it and when the service guys couldn't reproduce the noise, one went on a drive with me so I could reproduce. It ended up that the cause of the noise was not anything mechanical but something with the body. I had some hail damage repaired in 2010 that may or may not have contributed to the problem. Not knowing the exact cause, Tom took the it upon himself to resolve this unusual situation. Through 3 days of disassembling, testing, and reassembling along with working with the company that had repaired the hail damage and Ford Motor Company, Tom and his technicians resolved the problem. Because the issue was not a mechanical issue, my warranty did not cover the costs BUT Gjovik did not charge me a dime to resolve the issue. In fact, they loaned me a car for the three days that my car was unavailable for me to use. I give Gjovik, Sherry (who kept in touch with me with updates), Tom and his technicians the highest rating. I am simply astounded at the effort they went through to be sure I was a happy customer. I recommend Gjovik for anyone who needs service done on their vehicle and therefore also recommend them when considering a used or new car purchase. More

WE WOULD/WILL NOT RECOMMEND THIS DEALERSHIP TO NOBODY AS TO THE WAY WE TREATED BY THE GENERAL MANGER TOM CONLIN AS HE THINKS THE PUBLIC DOESN'T KNOW ANYTHING YOU DRIVE YOUR TRUCK INTO THE DEALERSHIP AND THE TO THE WAY WE TREATED BY THE GENERAL MANGER TOM CONLIN AS HE THINKS THE PUBLIC DOESN'T KNOW ANYTHING YOU DRIVE YOUR TRUCK INTO THE DEALERSHIP AND THEY WORK ON IT THEY MESS IT UP TELL YOU TO PAY FOR THE MESS UP AND WANT TO CHARGE 3TIMES WHAT THEY SAID TO GET THERE TOOL THEY BROKE OFF IN OUR ENGINE THE OTHER BOLTS SO WE HAD TO HAUL IT TO A DIFFANT SHOP TO GET DONE RIGHT AND FOR THE COST FOR THE JOB THEY WERE SUPPOSE TO IN THE FIRT PLACE WATCH OUT IF GET SOMETHING DONE THERE More