Gjovik Ford - Service Center
Plano, IL
15 Reviews of Gjovik Ford - Service Center
I had asked them to perform maintenance that was not required. They took the time to explain that it wasn't necessary. Saved me money. required. They took the time to explain that it wasn't necessary. Saved me money. More
You have always gone the extra mile for service and friendliness. The Ford Team is awesome.What more can I say? !AWESOME AWESOME AWESOME!!!!!! Thank you friendliness. The Ford Team is awesome.What more can I say? !AWESOME AWESOME AWESOME!!!!!! Thank you More
Terrific Sales and Service experience. Bought my 2020 Tremor at Gjovik Ford several months back and have been back to service for the installation of some accessories and an oil change. The dealer staff Tremor at Gjovik Ford several months back and have been back to service for the installation of some accessories and an oil change. The dealer staff is always outstanding to work with. I would never go anywhere else. The best! More
Honest, Conscious Staff @ Gjovik Ford It’s a refreshing place to do business. The sales experience was exceptional! The sales staff sold me what I needed and do not up sell me expensive u It’s a refreshing place to do business. The sales experience was exceptional! The sales staff sold me what I needed and do not up sell me expensive upgrades I did not need. They listened to me and accommodated my needs. The Service staff have been very gracious and professional. With my investment in my F250, I only want Ford certified technicians working on it even if that means it costs a little bit more. Although, their prices have been very reasonable. They know the product inside out and have direct access to Fords Engineering staff if something does go wrong. The dealers Service Department is my go-to place for maintenance and repairs. More
Everything done right Gjovik's took care of 2 recalls, and ordered a piece needed for my sunglass holder and when they received it they called and scheduled. I got there ab Gjovik's took care of 2 recalls, and ordered a piece needed for my sunglass holder and when they received it they called and scheduled. I got there about a 1/2 hour early, they took it right in and the repair was done and I was on my way before my scheduled appointment was to start. Excellent repair and service!!! More
Handled two recalls on my F150 Gjovik needed a day to take care of the two recalls and provided me a nice loaner. a Ford Explorer, as my serviced F150 is my only vehicle. The servi Gjovik needed a day to take care of the two recalls and provided me a nice loaner. a Ford Explorer, as my serviced F150 is my only vehicle. The servicing was done when promised. More
Passenger Airbag Inflator Replacement Contacted service department regarding Ford recall 18S01 They handled my need in a very professional manner Once replacement airbag became available Contacted service department regarding Ford recall 18S01 They handled my need in a very professional manner Once replacement airbag became available they were able to schedule an appointment date to perform the service More
Routine service Each time I bring my car in for service everyone is friendly and the service is excellent all questions are answered with the service that’s being don Each time I bring my car in for service everyone is friendly and the service is excellent all questions are answered with the service that’s being done on your car More
Warning ! Gave them a chance to respond to an email and they ignored it so here is my experience. I made an appointment with my VIN# with Darrell the service m Gave them a chance to respond to an email and they ignored it so here is my experience. I made an appointment with my VIN# with Darrell the service manager 3 weeks before I came down with 2 Ford recalls that was verified by him for my 2016 Ford Transit chassis on a Winnebago RV. Gjvork is on the Ford Commercial Fleet/Class C Recreational Vehicle web site as a “servicing” dealer for RV’s. One recall required a trailer tow module exchange so I wanted to make it out far enough that the parts would be available as I had a 1.5 hour drive and I said I needed to wait. When I arrived first appointment in the morning I was greeted at the service desk with a bowl of cereal eating service person and a comment quote “Great an RV to work on first thing Monday morning”……….Negative right from the start. Sorry to bother you!! You could have told me you didn’t work on them instead WASTING 4.5 hours of my life for nothing! The Ford website said you were the closest to me. After waiting to have a fuel filter changed for $125 and supposed reprogramming an emission recall, I was told that they didn’t have the tow module and I would have to come back. Just what I was trying to avoid and was explained from the beginning. Trust me I won’t be back ever again. He could have gave 2 sheets to the wind about it. I am actually considering a new Ford truck. I can tell you who I won’t be ever dealing with. Called Durand Ford 20 minutes from me and even though they are not listed as a Ford Fleet servicing center they had the module in stock and did the recall 2 days after I contacted them. Much cleaner and friendlier dealership. I learned my lesson. I sent an email to Darrell about what happened and my slight anger….never responded. Don’t like writing reviews like this but these guys totally have totally earned this review. Should be zero stars. Service is more important than making a sale. Good service leads to more sales. Gvovik Ford…..Will NEVER be recommended by me and hopefully a warning to others. Think a lot of the reviews are fake just like most car dealers do…write their own or pay people to give them good reviews. More