Gjovik Ford

Warning ! Gave them a chance to respond to an email and they ignored it so here is my experience. I made an appointment with my VIN# with Darrell the service m Gave them a chance to respond to an email and they ignored it so here is my experience. I made an appointment with my VIN# with Darrell the service manager 3 weeks before I came down with 2 Ford recalls that was verified by him for my 2016 Ford Transit chassis on a Winnebago RV. Gjvork is on the Ford Commercial Fleet/Class C Recreational Vehicle web site as a “servicing” dealer for RV’s. One recall required a trailer tow module exchange so I wanted to make it out far enough that the parts would be available as I had a 1.5 hour drive and I said I needed to wait. When I arrived first appointment in the morning I was greeted at the service desk with a bowl of cereal eating service person and a comment quote “Great an RV to work on first thing Monday morning”……….Negative right from the start. Sorry to bother you!! You could have told me you didn’t work on them instead WASTING 4.5 hours of my life for nothing! The Ford website said you were the closest to me. After waiting to have a fuel filter changed for $125 and supposed reprogramming an emission recall, I was told that they didn’t have the tow module and I would have to come back. Just what I was trying to avoid and was explained from the beginning. Trust me I won’t be back ever again. He could have gave 2 sheets to the wind about it. I am actually considering a new Ford truck. I can tell you who I won’t be ever dealing with. Called Durand Ford 20 minutes from me and even though they are not listed as a Ford Fleet servicing center they had the module in stock and did the recall 2 days after I contacted them. Much cleaner and friendlier dealership. I learned my lesson. I sent an email to Darrell about what happened and my slight anger….never responded. Don’t like writing reviews like this but these guys totally have totally earned this review. Should be zero stars. Service is more important than making a sale. Good service leads to more sales. Gvovik Ford…..Will NEVER be recommended by me and hopefully a warning to others. Think a lot of the reviews are fake just like most car dealers do…write their own or pay people to give them good reviews. More

Jonica Piron professional and helpful I came across Gjovik Ford during my internet search for a new Fusion. Jonica got back to me and quickly sent back multiple pictures of the car I was i I came across Gjovik Ford during my internet search for a new Fusion. Jonica got back to me and quickly sent back multiple pictures of the car I was interested in. She also provided an OTD quote. Even though I ended up buying my Fusion at another dealer, she emailed me back congratulating me on my purchase. I found Jonica friendly, helpful and easily answered my questions in a professional manner. I would recommend her for anyone wishing to shop at Gjovik Ford. More

They don’t stand behind their word Extremely unhappy with the way they do business. I bought a used truck from them. They said that they would do whatever is takes to fix the truck and Extremely unhappy with the way they do business. I bought a used truck from them. They said that they would do whatever is takes to fix the truck and that they would make it right. So we did the deal, they fixed one of the two issues. I brought the truck back after the second issue didn’t get fixed, they “fixed” the issue again and no sooner than pulling back in my driveway the codes were back. Now they say there is nothing more they can do for me. I WILL NOT buy anything else from this dealership!!! More

Best Family to deal with I've known Olaf, Scott and the crew and have been doing business here for 20 years. Small town service that cares about every customer and strive to d I've known Olaf, Scott and the crew and have been doing business here for 20 years. Small town service that cares about every customer and strive to do the right thing. Shop here with confidence! More

A great dealership I have bought two vehicles from Gjovic, my salesman was Landis Alltop on both cars he took care of our every need and any problems with our vehicles. I have bought two vehicles from Gjovic, my salesman was Landis Alltop on both cars he took care of our every need and any problems with our vehicles. I would recommend anyone buying a vehicle from Gjovic ford to see Landis Alltop, he will take very good care of you before and after your purchase. They have a friendly service department also. More

Great People I have bought 3 vehicles from gjovik ford in sandwich ilinois. They have always been nice to me. Quick to get me in for service of our vehicles. Work I have bought 3 vehicles from gjovik ford in sandwich ilinois. They have always been nice to me. Quick to get me in for service of our vehicles. Work gets done right and fast. I've only had one past bad experience with them and i don't have to deal with that one idiot at all. More

Del. of new tr. All del . Opp. Installed top quality job ! My salesman, lanney Altop, handled everything for me! No need to go through service! He made sure all of my needs were met, from the sale end to the s My salesman, lanney Altop, handled everything for me! No need to go through service! He made sure all of my needs were met, from the sale end to the service end. Everything the service department did (installing bed liner, soundproofing and rear wheel inner liners) was handled expediently and professionally. I'll be back! More

First oil change on my new Ford Fiesta. As usual Gjovik always services me with a smile on their faces. They recognize me every time I visit for service on my cars. They are always done wi As usual Gjovik always services me with a smile on their faces. They recognize me every time I visit for service on my cars. They are always done with the work in a timely manner. They are always polite, and are awesome with their customer service. I recommend them to everyone. More

Can't even take the time to call back Tried to buy a truck today left multiple messages Rick called once did my credit and never heard from him again. Had a 5000 down payment I would have Tried to buy a truck today left multiple messages Rick called once did my credit and never heard from him again. Had a 5000 down payment I would have put on the truck. Said he was going to call back in 15 min and here it is 5 hours later and no call. I wouldn't recommend this place to anyone they have the worst customer service. And they close in a half hour and live 2 hours away. I'm going elsewhere so should you More