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Gjovik Chevrolet Buick GMC, Inc. - Service Center

Sandwich, IL

4.3
325 Reviews
Call Service Center (630) 552-3422

325 Reviews of Gjovik Chevrolet Buick GMC, Inc. - Service Center

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December 05, 2021

I will be contact the dealer monday. I did not receive a oil change but was told it had been completed. I paid for the service and when I attempted to drive my car to Chicago that's when my car notified me. More

by burrellbeyonka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Harper
Report | Print
Dec 25, 2021 -

Gjovik Chevrolet Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Gjovik Chevrolet Buick GMC team 630-552-3422

December 01, 2021

Response time is poor. Still waiting on a return call Response time is poor. Still waiting on a return call at the moment, to make an appointment and review my work. It’s been a week. More

by FORPAUZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Harper
Report | Print
Dec 19, 2021 -

Gjovik Chevrolet Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. The Gjovik Chevrolet Buick GMC team 630-552-3422

November 29, 2021

Great service and friendly employees. I was very impressed with the service department and how accommodating they are. More

by purplecatseye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Pawelec, Amanda Harper
Report | Print
Nov 29, 2021 -

Gjovik Chevrolet Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Amanda met your expectations. Thank you again for choosing Gjovik Chevrolet Buick GMC, Inc., we look forward to having you as one of our valued customers for many more years to come! The Gjovik Chevrolet Buick GMC team 630-552-3422

November 27, 2021

Great service from start to finish!!! They asked questions about my car and made me feel at ease!!! More

by RUSTYHYETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Harper
Report | Print
Nov 28, 2021 -

Gjovik Chevrolet Buick GMC responded

Rusty,, We are very happy to hear Amanda provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Gjovik Chevrolet Buick GMC team 630-552-3422

November 24, 2021

I have always been happy with the service department at Gjovik. The staff are professional and courteous and are able to diagnose and complete any repairs in a timely manner. Highly recommend! More

by KFRIEBUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fuller, Amanda Harper
Report | Print
Nov 24, 2021 -

Gjovik Chevrolet Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Gjovik Chevrolet Buick GMC team 630-552-3422

November 22, 2021

In and out. Wish they would have told me about the recommended services needed for my vehicle. Hopefully, I won't have to bring it in before the next oil change. More

by CHARMS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Franklin
Report | Print
Nov 22, 2021 -

Gjovik Chevrolet Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Gjovik Chevrolet Buick GMC team 630-552-3422

November 21, 2021

Unprofessional, Terrible time management, did service I did NOT ask for. Did take coupon I had with, but did not give back the coupon I did not use that wasn’t expired yet. More

by JULIE.GLOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Harper
Report | Print
Dec 09, 2021 -

Gjovik Chevrolet Buick GMC responded

Julie, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. The Gjovik Chevrolet Buick GMC team 630-552-3422

November 19, 2021

Problem was fixed the second time. Came to pickup truck after hours to find it wouldn't start, dead battery. Most likely from leaving door open for repair which drained the battery. More

by MSDENALI02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Harper
Report | Print
Dec 06, 2021 -

Gjovik Chevrolet Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. The Gjovik Chevrolet Buick GMC team 630-552-3422

November 15, 2021

Always friendly and knowledgeable staff. Kind and accommodating. Comfortable waiting area. Close to home thank you More

by GRUMIEAUXFAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Harper
Report | Print
Nov 15, 2021 -

Gjovik Chevrolet Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Gjovik Chevrolet Buick GMC team 630-552-3422

November 15, 2021

Service was fast and friendly. I look forward to bringing my truck back for future service More

by SMPBW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Harper
Report | Print
Nov 16, 2021 -

Gjovik Chevrolet Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gjovik Chevrolet Buick GMC, Inc.! The Gjovik Chevrolet Buick GMC team 630-552-3422

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