Gjovik Chevrolet Buick GMC, Inc. - Service Center

Routine maintenance I made an appointment via email after I was reminded that service was overdue. This process was easy. I even had to reschedule but was able to do so w I made an appointment via email after I was reminded that service was overdue. This process was easy. I even had to reschedule but was able to do so without any issues. When I arrived for my appointment, everyone was professional and friendly. The service was performed in under the expected time. There were no surprises when I paid for the service. These are all great reasons to have all my maintenance done at the dealer. It is also convenient to have all my maintenance records in one place and show a future buyer that all of the maintenance was done here at the dealer by certified professionals. More

Small confusion, but great work The service writer did not initially understand the reason for service, however Chris Griffing from sales was able to properly explain. Once paperwor The service writer did not initially understand the reason for service, however Chris Griffing from sales was able to properly explain. Once paperwork was completed, everything else worked out ok. Only complaint was their was trash in the vehicle from either a tech or the linex guy. More

Overall in and out fast Overall good service - but this was something simple - a front plate installation. We'll see with something more complicated on how they handle the si Overall good service - but this was something simple - a front plate installation. We'll see with something more complicated on how they handle the situation. More

Not at all pleased! My loyalty to Gjoviks was called into question,regarding a quote for repairs on my Impala this week, the recently hired Service Writer (Janet) was (S My loyalty to Gjoviks was called into question,regarding a quote for repairs on my Impala this week, the recently hired Service Writer (Janet) was (Short) with me after learning of my talking with her Svc Mgr (Greg) regarding the additional charges that were tacked on after what my understanding of charges i could expect) on top of that, i received coupons for discounts towards repairs, but when I attempted to apply coupon, i was ( denied) explanation was (coupon) not acceptable for (Warranty) work ) yet nowhere on the coupon does it state that) even though i was trying to apply it towards what my (Portion) of repairs would be ($310.) Once i arrived to make payment and make another Inquiry on the coupon, (Janet) asked if it was a Gjovik (Ford) coupon in which i showed her that it was a Gjovik (Chevy) coupon, she quickly deferred to Svc Mgr (Greg) in which after all this i was told i would have to wait ! Which was extremely frustrating, considering the amount of time that i had invested in this very disturbing chain of events) I've purchased (2) automobiles from Gjovik and have never complained over the years , but the service dept in my opinion has suddenly took a wrong turn since the departure of in my opinion someone who over the years was extremely courteous to me As a result, i may consider taking my business elsewhere! Sincerely, Luis "Ray' Tirado P.S I want to reiterate that my unpleasant experience had absolutely nothing to do with my Sales person (Chris Griffin) and my rating should not reflect my opinion on him) Were (Craig Head) still employed i believe my experience would not have encountered such difficulties! More

Mostly ok Was good but you didn’t honor my coupon. Not sure why, it doesn’t expire till later next month. Why would you send me coupons that you don’t honor? Was good but you didn’t honor my coupon. Not sure why, it doesn’t expire till later next month. Why would you send me coupons that you don’t honor? More

Service on our Silverado. As usual, the Gjovik service and sales personnel were friendly and very nice to deal with. The service was performed in a timely manner and with a gr As usual, the Gjovik service and sales personnel were friendly and very nice to deal with. The service was performed in a timely manner and with a great deal of courtesy. Had short conversations with Nick Oeser and Chris Griffing whom we have dealt with while making our last several purchases of vehicles at Gjovik and, as usual, they were friendly and caring about how we were doing. Personnel seem to care about their customers. More

kind service always kind to someone who knows very little about automobiles always willing to take the time to explain the full service being performed and cost always kind to someone who knows very little about automobiles always willing to take the time to explain the full service being performed and cost of the service More

Problem fixed-Thanks Matt! We purchased tires that were missing the sensors. Matt went over and above to help us when deciding which way we should go to fix the problem. He gave We purchased tires that were missing the sensors. Matt went over and above to help us when deciding which way we should go to fix the problem. He gave me several options and the prices of each so we could decide which way to proceed. Not very many service people would take the time to get all that together and then personally call me to let me know. I really appreciated all the extra effort that he put in! He should be a very valued employee!! More

First 6,000 miles I wasn’t sure where to park, but it didn’t matter One of the employees offered to get my car and pull it in. The greeter at the front desk showed me I wasn’t sure where to park, but it didn’t matter One of the employees offered to get my car and pull it in. The greeter at the front desk showed me to the service department and I was escorted to the waiting area after checking my car in Nice people and very good service too. More

In & Out I always have my service and purchase my vehicles from Gjoviks. I wouldn’t go anywhere else! Friendly hometown service and sales staff. Thank you! I always have my service and purchase my vehicles from Gjoviks. I wouldn’t go anywhere else! Friendly hometown service and sales staff. Thank you! More