Girard Nissan
Groton, CT
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At time of write up, I was given a prive for the oil change. I informed him I had a lifetime oil change program. Associate informed me that they discontinued the program. It would have been nice if some change. I informed him I had a lifetime oil change program. Associate informed me that they discontinued the program. It would have been nice if someone informed me of this decision. I have been getting my vehicle serviced for 15 years now and now they decide to cancel program and not informing concumer. That is just a bad business practice and bad customer service. More
I have been going to Girard Nissan for 10 years - first for my old Altima and then for my 2010 Sentra. Going back every year for all my service app'ts. should be enough of a comment for this dealership. I' for my old Altima and then for my 2010 Sentra. Going back every year for all my service app'ts. should be enough of a comment for this dealership. I'm a senior citizen and appreciate they attenion to detail and the time they take to explain the service needed - cost - time etc. More
Keith Krouch made the process simple and fast. He had the job done on time and arranged for a rental, along with taking the truck in the same day. job done on time and arranged for a rental, along with taking the truck in the same day. More
Prompt, friendly, professional service....What more could you want from any company? Richard from Girard Nissan delivered on all fronts. Not only do I love my 2003 Nissan Maxima,I'm very pleased with the gre you want from any company? Richard from Girard Nissan delivered on all fronts. Not only do I love my 2003 Nissan Maxima,I'm very pleased with the great service that comes with it! More
It was the most pleasurable new car purchase I have made. Jamie was very knowledable on the vehicles he was selling and I felt no pressure to buy or evading my questions. Bob the sales manager and Mike was a Jamie was very knowledable on the vehicles he was selling and I felt no pressure to buy or evading my questions. Bob the sales manager and Mike was also very pleasant and helpful in getting the lease/financing explained and dealing with my insurance company. It took longer to get the insurance on the vehicle then it did to reach a deal and finalize it with Jamie, Bob and Mike. I know that dealing with them during the lease and after will be just as pleasnat. Thank you very much to all at Girard Nissan - You made my day last Saturday. Sincerely, Cindy Hill Groton, CT More
they are definitely one of the best dealership i have visited in recent time, they took care of my vehicle like it was their personal car. i just want to say your service visited in recent time, they took care of my vehicle like it was their personal car. i just want to say your service More
I had recently visited Girard Nissan Service Department for regular service of my 2007 Nissan Altima. They are very friendly and helpful people. They are answered all my queries, and, within an hour I drov for regular service of my 2007 Nissan Altima. They are very friendly and helpful people. They are answered all my queries, and, within an hour I drove back my Altima in perfect condition. Thank you for service and I definitely will recommend this dealership service facility for my friends. Alex Kamenetsky More
We bought a used Hyundai Sonata from this dealer for a graduation present for our son...the price was fair & car was in good shape overall...went back next day to pick-up purchased vehicle & that is when graduation present for our son...the price was fair & car was in good shape overall...went back next day to pick-up purchased vehicle & that is when the problems start...First off the dealer is 1 1/2 hours each way away from our house... during dealer 'prep" of the car for us to pick up, someone dropped some kind of heavy tool on hood leaving a large scratch with paint missing...they act evasive about this when we show up to pick up car...come on...its so obvious its not even funny....finally they agree to have their body shop repaint the hood, but we have to come back in a few days to do it, along with plan on leaving the car with them for a day & half. Agree to give son a "rental" to use while they fix vehicle...fair enough... ...start driving "new" vehicle home & it starts to make a "nails on chalkboard" type of screeching noise that could be heard from car following "new" car home...continue on, as car does have a 60 day warranty plus it has to go back anyway in a day for hood repair... Son drops car off back at dealer...tell them about noise & please fix it along with the hood...given car rental...with NO GAS...plus the rental has body damage, bullet holes, etc in car...son brings all this to their attention....they reluctantly put 10.00 of gas into car & tell him no problem about damage to car..they know about it....no worries...I think all this over in my head & say hmmm 10.00 in gas is not quite fair as we live so far away & damage to car & noise is not our fault....so I call General manager, he agrees that 10.00 not enough...OK's putting enough gas in car to get it back to them & bring receipt...he will reimburse...fair enough... Day & half later, son calls to check on car & can we pick up...answer is sure...no problem, but we hear no screeching noise..?????...are u kidding???....I call them back & talk to service manager & tell him the noise is there PLUS when u feel the back drivers side rotor its hot to touch, while others are not...root of problem must be there....son had told them the same thing when he dropped off car....says he going to personally take car for ride...calls me back & says he hears nothing...they tell son to come pick up car... Son gets to dealer, to pick up his car....gives them the rental with some gas still in it...they look at car and ask him if he damaged the car...REALLY??? you don't remember that you just said you know about damage & leave with car a day ago??...sons frustrated of course....hopes car noise had just gone away...hood repaint looks good...gets on highway to come home...10 min into ride home the noise is back...he turns around & goes back....tells them to come out & feel the back rotor...its scalding hot!! hmmm they say...must be a problem there...HELLO??? no kidding....tell him they will go fix it...2 hrs later they come out & tell him they cant get part so he will have to leave car again until tomorrow @ noon...hmmm...great....go to get him the rental he brought back....come back & ask him where it is because they cant find it...are you serious???....scramble to find obviously the crappiest rental on property...car wont even start & they want to "jump" start it & send him on his way...he tells them no I am not risking driving that home so far away when it wont even start for you....where is car I just brought back 2 hours ago????...they finally found it...he gets ready to depart & gets in & all the gas in the car is now gone....imagine that...goes in & says are you kidding...the car is on "e" again...I just brought this back with gas...they tell him just take it & bring receipts back for gas to get it back to them... Noon the next day...no call from dealer saying car ready...son calls...they tell him they didn't have his phone #....really now...its on all the paperwork & he gave it to them like 5 times....ok but service manager not available....he will have to call you back later...great...wait for the call....finally car is done....son makes trip back to get car....tries to give them receipts for the 30.00 in gas he had to put in...they refuse & tell him 20.00 is what he gets....take that or take nothing & leave... By this time he is so frustrated he calls me @ work & asks me what to do....I tell him take the $20.00 & get your car & GET OUT of there...they are so not worth trying to argue with @ that point & we will deal with it later somehow...he tells me to hold on & I hear him ask them, wait are you now laughing at me??? I can hear them in the background chuckling & saying oh no......I again tell him to get the car & get out.... NEVER EVER would I recommend this dealer to anyone....I find this whole experience appalling to say the least More
My car is 6 months old 6,500 miles. Starting from the last month I hear a vibration under the hood like a metal part is loose. I wanted this to be checked for the safety of my car and a long life (Purcha last month I hear a vibration under the hood like a metal part is loose. I wanted this to be checked for the safety of my car and a long life (Purchasing price 30,500 dollars). That is why I called Bob last week for an appointment. He was nice with me and told me to bring the car for a checkup on Saturday which is my day off. I asked him if I needed to call the service department to be aware of this appointment, but Bob said "you don't have to, just bring the car at 8:00 am". I did so, but Richard said that he got no idea of this appointment but he will try to have his guys take a look and drive the car. I told him that is better that I drive the car with the guy myself to show him the noise (vibration), but Richard didn't agree with this. I left the car for inspection and got another vehicle from Girard. After two hours Richard called me to tell me that his guy drove the car EVERYWERE even on the highway, but he didn't hear any noise or vibration. He told me to take the car home and come back on the next week to drive the car with his people and show them the problem. I went back and switched cars loosing all my day off for nothing. It was better for me if Richard was honest with me that morning to tell me that he got no qualified people and to bring the car other day, so I didn't have to sacrifice my day off. Regards, Gjergji Karanxha More
My wife and I have been a Girard Nissan customer for about ten years or more and would never go any place else to purchase our cars/trucks. Special thanks to George Salha and Martin White for being our about ten years or more and would never go any place else to purchase our cars/trucks. Special thanks to George Salha and Martin White for being our friend and family. Respectfully Raul & Carmen Chavez More