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Girard Nissan

Groton, CT

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177 Reviews

425 Gold Star Hwy

Groton, CT

06340

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Showing 177 reviews

July 07, 2012

At time of write up, I was given a prive for the oil change. I informed him I had a lifetime oil change program. Associate informed me that they discontinued the program. It would have been nice if some More

by JamesWIlch
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
July 06, 2012

I have been going to Girard Nissan for 10 years - first for my old Altima and then for my 2010 Sentra. Going back every year for all my service app'ts. should be enough of a comment for this dealership. I' More

by Madelyn Hammel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
June 25, 2012

Keith Krouch made the process simple and fast. He had the job done on time and arranged for a rental, along with taking the truck in the same day. More

by bobp20
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Krouch
June 25, 2012

Prompt, friendly, professional service....What more could you want from any company? Richard from Girard Nissan delivered on all fronts. Not only do I love my 2003 Nissan Maxima,I'm very pleased with the gre More

by jae-r80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Girard
June 22, 2012

It was the most pleasurable new car purchase I have made. Jamie was very knowledable on the vehicles he was selling and I felt no pressure to buy or evading my questions. Bob the sales manager and Mike was a More

by chill101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Koulbanis, Bob - Sales Manager
June 21, 2012

they are definitely one of the best dealership i have visited in recent time, they took care of my vehicle like it was their personal car. i just want to say your service More

by ebanira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Girard
June 20, 2012

I had recently visited Girard Nissan Service Department for regular service of my 2007 Nissan Altima. They are very friendly and helpful people. They are answered all my queries, and, within an hour I drov More

by Akam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Yakushewich
June 15, 2012

We bought a used Hyundai Sonata from this dealer for a graduation present for our son...the price was fair & car was in good shape overall...went back next day to pick-up purchased vehicle & that is when More

by allie2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George, Bob
Jul 03, 2012 -

Girard Nissan responded

While we strive to make every customer feel like they are part of our family, there are times when we do stumble. We are human, and sometimes mistakes are made. What sets us apart, however, is our willingness to learn from those missteps, and to implement changes so that no other customer has to share the same experience. In this case, the vehicle in question was a 2009 Hyundai Sonata taken in trade with a small nick in the paint of its hood. As this flaw was merely cosmetic and not a safety issue, our Sales Management team made the decision not to address the paint and sell the vehicle “appearance as-is” after its pre-owned vehicle multi-point inspection was complete. The customers who ended up purchasing this vehicle were given a thorough walk-around of the car before signing paperwork, and it was only after the sale was finalized that they requested the hood be repaired. Our Sales Management team, in the interest of customer satisfaction, did consent to repaint the hood and made arrangements for the customer to use a loaner vehicle (which, coincidentally, was another vehicle from our pre-owned fleet – none of which have bullet holes, despite claims otherwise) while the Sonata was in our Collision Center. This vehicle was provided with fuel at the outset, and our Sales Management team also agreed to provide reimbursement for an additional $20 worth of gasoline. As for the mechanical issue – it turned out to be a caliper binding up. Our Service Department did replace the caliper and pads, but unfortunately there was a delay in obtaining the necessary parts, requiring a second day in the loaner vehicle for the customer. We have reached out to these customers to offer further concessions for their inconvenience, but those have been declined.

June 12, 2012

My car is 6 months old 6,500 miles. Starting from the last month I hear a vibration under the hood like a metal part is loose. I wanted this to be checked for the safety of my car and a long life (Purcha More

by gjergjik
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Bob, Richard
June 09, 2012

My wife and I have been a Girard Nissan customer for about ten years or more and would never go any place else to purchase our cars/trucks. Special thanks to George Salha and Martin White for being our More

by rochavez55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Salha and Martin White
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