Girard Ford - Service Center

Since I purchased this vehicle from this dealership I have been dealt with in a straight forward manner with honesty and ahigh degree of efficiency. The estimates given for service needs are provided pro have been dealt with in a straight forward manner with honesty and ahigh degree of efficiency. The estimates given for service needs are provided promply and reflect a superlative level of accuracy. The work done is accomplished technically perfect and my vehicle is always left spotless when I depart the dealership. One final not but not a small one is the fact that everyone in the place is freindly and courteous. They conduct business daily as though they sincerely are pleased to do business with you. They also have a nice hot cup of coffee for you and clean comfortable place to sit and watch TV until your behicle is done being service if you wait for pick up (like I always do). I am sure many places aren't nearly as totally good as these guys are. More

George speaks with spilt tongue,makes claims and or promise doesn't follow-thru.Charge of sales. Al salesman doesn't know is product (Ford)keep customer waiting far to long. Cris final paperwork very promise doesn't follow-thru.Charge of sales. Al salesman doesn't know is product (Ford)keep customer waiting far to long. Cris final paperwork very pleasure knows what he is doing follow- thru to the end. Carl service caring makes you feel like you are important know the Ford product answer all questions. If not for Carl would of went to Whaling City Ford, More

very unhappy with girad ford in norwich conneticut i brought my ford f 150 in for a oil change on 2 / 25 / 2011 for a simple oil change . they changed my oil then told me a mouse had chewed up my air brought my ford f 150 in for a oil change on 2 / 25 / 2011 for a simple oil change . they changed my oil then told me a mouse had chewed up my air filter and wanted 35 dollars for a new one . wich i refused because i had one at home i returned home and went to change the air filter and it was in perfect condition a little dusty also on september 6 2010 i was borowing my parents 2002 ford escape to go on vacation to cannada i brought it in to have the oil changed before my trip . while waiting for the oil change the service man came out to the lounge and told me to come look at the ford . he then told me the oil pan gasket was bad and it had an oil leak . and also said that the drivers side rear shock was bad and needed replaced . the escape did not have an oil leak and the shock was not bad i had them change the oil and that was all the car has alwas been in the garage wich i might add that is brand new floor wich has no oil stain to this day from an oil leake . my entire trip to cannada i checked the oil every time i gassed up and to this day the oil level remains the same with no loss and the shocks still give it an awsome ride tom rabovsky More

I started using Girard for service to my SUV when I moved to the area. They are ALWAYS pleasant in service, always helpful and don't treat me in a condescending manner because I'm a woman. I enjoy working w to the area. They are ALWAYS pleasant in service, always helpful and don't treat me in a condescending manner because I'm a woman. I enjoy working with them. I find they are always honest about what my car may need or not need and don't push me to spend money I do not have. Thanks! More

They did a great job fixing my car after an accident. However they had my car for 2 weeks, when you work 45 minutes from home, 2 weeks becomes a long time. A week after i got it back I had to have a tire However they had my car for 2 weeks, when you work 45 minutes from home, 2 weeks becomes a long time. A week after i got it back I had to have a tire replaced because it had a bulge... something I would think they might have caught? Overall they did a great job and I would bring my car there again. The ladies in the office are very friendly. More