Girard Ford - Service Center

I have to be honest the gentleman whom worked with me was outstanding. He was an older shorter man but he was top notch in my book. The only issue I had was that there was no ability to get on line. I brough outstanding. He was an older shorter man but he was top notch in my book. The only issue I had was that there was no ability to get on line. I brought my wireless device with me but was not able to use it. More

I felt that he was not very straight forward with car service quote and offered a $100 coupon that was never applied to the bill. service quote and offered a $100 coupon that was never applied to the bill. More

I bought a new Escape in November 2010. I've had reason to go for warranty service for two issues. Not easy issues! Bill was helpful, courteous, diligent, and a good advocate as we worked through the pro to go for warranty service for two issues. Not easy issues! Bill was helpful, courteous, diligent, and a good advocate as we worked through the problems. Both issues have been resolved to my total satisfaction. More

Girard Ford, These Guys & Gals are just super. Girard Ford, These Guys & Gals are just super. Always upbeat and courteous. Always helpful and quick. We like em so much we bring the donuts. ;>) Girard Ford, These Guys & Gals are just super. Always upbeat and courteous. Always helpful and quick. We like em so much we bring the donuts. ;>) I tell them what I want and walla, they get it for me. Its just that simple. I do all my business there. They are really friendly...... especially if ya bring the donuts. Prices are right in line with others or lower. And they get you a great deal on financing if you have to go that way. Their all a bunch of arm wrestlers but you can haggle them down and they will try to tailor the deal to your needs. They do got the coffee........... Scott Bailey CT More

Incredibly friendly and personable staff, kept me apprised of my car's status. I've been to this dealer several times for routine maintenance and they've always treated me well. Their prices are inc apprised of my car's status. I've been to this dealer several times for routine maintenance and they've always treated me well. Their prices are incredibly fair and made me a little ashamed to pay what I've paid in the past. I would definitely recommend this to my friends. More

Carl was great. I called the morning of and he was able to squeeze me in for an oil change in an hour and a half. When I arrived, no one was at the service desk but two other customers were also waiting. W to squeeze me in for an oil change in an hour and a half. When I arrived, no one was at the service desk but two other customers were also waiting. When Carl arrived at the desk he attended to the two customers that were already there. When he arrived back and was able to talk with me ( all together I had been waiting about 15 min at this point) Carltold me that for my patience I was going to get a free oil change. After handin over my key I sat and waited for about 45 min for my car. As promised my oil change was free but there were oil smudges on my car and the oil life of my car was not reset. Lucky for me I knew how to do this for an unsuspecting customer that would not know, their car would be telling them much sooner to get their next oil change than after resetting the oil life properly. More

i had to have my car serviced at girard after an auto wreck. the matter was handled at the start by rachel. she was totally prepared and explained everything to me.my car looks great. ashley handled ever wreck. the matter was handled at the start by rachel. she was totally prepared and explained everything to me.my car looks great. ashley handled everything at the end and was equally handled well. my only problem with girard ford is that they won't take a check over 200.00. other than that i was treated with respect and they apologized for not informing me of that beforehand. More

Girard Ford in Norwich Ct was very good to deal with,when I took my car in for an oil change.As soon as I walked into the service dept. I was greeted by friendly and helpful people. They took care of me im I took my car in for an oil change.As soon as I walked into the service dept. I was greeted by friendly and helpful people. They took care of me immediately.They explained to me what would be done(oil change) I waited in the waiting room ,which was furnished with comfortable furniture,a T.V. and free coffee was a available. The waiting area was very clean and pleasant.The wait for my car wasn't very long.The service man came in,and explain all that was done to my car ,walked me over to the cashier,handed me my keys and the paperwork and bid me a pleasant goodbye.The cashier was courteous and efficient.All in all,it was a pleasant experience and the price was also reasonable. More

I have done business with Girard Ford for many years and will continue to do so. I am always treated kindly and with respect. It is the type of place where you can be on a first name basic with everyone an will continue to do so. I am always treated kindly and with respect. It is the type of place where you can be on a first name basic with everyone and you can feel confident you and your vehicle are getting the best service. More

This dealership is abreath of fresh air in the auto mechanic world! They have unquestioned integrity and are willing to tae the time to explain the details to someone like myself, who knows nothing ab mechanic world! They have unquestioned integrity and are willing to tae the time to explain the details to someone like myself, who knows nothing about car mechanics. They keep my vehicle spotless and in top running condition at a very reasonable price. Plus -- they're just a great group ofguys! DM DeBella More