Girard Ford - Service Center

I used this dealer for my routine services an thought i could trust them with my 2017 Lincoln MKZ. My check engine light came on at 70,000 miles and I was told i needed new spark plugs. 500 dollars and one could trust them with my 2017 Lincoln MKZ. My check engine light came on at 70,000 miles and I was told i needed new spark plugs. 500 dollars and one week later the engine light was back on. Now i am told I need a new engine. It is under warrenty so we say lets get it done. 3 days after getting my car back I am on my way to Baltimore to board a cruise for my 50th birthday when my car starts smoking immensely and the thermostat reads Hot. I had to pull over on the busy freeway with a 3 year old and 5 year old in the back seat. My coolant was leaking all over ground and I had to have my car towed to a ford dealer in Maryland. Turns out the coolant hose was not put on correctly from the engine replacement. 873.00 it cost to fix and Girard Ford would not pay me back on penny. I trusted this dealership and I thought customer service meant something to them. Everyone one makes mistakes we are all human but it is inhuman to know you are in the wrong and not try to make it right. This company did not even offer me an apology and the service manager refused to even speak to me. More

I brought my 2011 Ford Ranger to Girard Ford, Norwich CT, for glass and body damage. The vehicle came out looking better than new... far exceeding my expectations. The staff at Girard Ford Collision Center w for glass and body damage. The vehicle came out looking better than new... far exceeding my expectations. The staff at Girard Ford Collision Center was very friendly, proficient, and reassuring. They kept me posted throughout the process. I highly recommend Girard Ford, Norwich CT. for their service. They deserve 10 stars!!! 🏎🏁😎👍🏻 More

Maneck helped me find a car trustworthy salesman Maneck helped me find a car trustworthy salesman girard Ford did me just I would recommend going to Maneck he know what talking about when Maneck helped me find a car trustworthy salesman girard Ford did me just I would recommend going to Maneck he know what talking about when buy next car I very happy thank you maneck More

Had a few issues come up all at once with my truck wasn’t sure if it was safe to drive. When came in the young lady at the desk told me I wouldn’t be able to get my truck in for weeks and was short and rude sure if it was safe to drive. When came in the young lady at the desk told me I wouldn’t be able to get my truck in for weeks and was short and rude. Her coworker came over introduced himself- got me in that day. Didn’t take it personal as she seemed to have the same attitude with everyone. Worked with Josh who let me know I was looking at a diagnostic, how long it would take, and got me a ride home with their shuttle. Called me exactly when he said he would and got me a ride back as well. He was friendly, direct and honest with me about the amount of work needed. He took me back to the shop to show me the issues so I could see for myself. He went over in depth what repairs needed to be done in what order based on safety/urgency as I couldn’t do all the work at once. He spent a good amount of time answering my questions and addressing my concerns . I will definitely be coming back to have him finish the rest of the work. I had a great experience with the tech as well I believe his name was Ethan or Ian. More

beyond what I expected I brought my car in as an "emergency" repair-- water was flowing out and the car was near over-heating.Although it was a busy Saturday and they weren' I brought my car in as an "emergency" repair-- water was flowing out and the car was near over-heating.Although it was a busy Saturday and they weren't taking appointments, Gabe found a lift and did a thorough diagnostic. He ordered the part ( for a 1990 vehicle) and let it occupy the lift. I think this was beyond expectations and I am sincerely grateful for having an emergency be so carefully looked after. Alan Bernstein More

went in for service and came home with a new "preowned" f150 While waiting for my vehicle to be serviced, I walked around the sales lot. A 2017 f150 caught my attention; low miles and like new condition. The While waiting for my vehicle to be serviced, I walked around the sales lot. A 2017 f150 caught my attention; low miles and like new condition. The sales manager, Maneck Sopariwala, approached me and provided answers to my questions. Very helpful and straightforward. Gus More

Has anyone brought up a civil lawsuit against these people I just want to know if anyone has had to bring up a lawsuit against this dealership in order to get them to fix an issue they caused when working on y I just want to know if anyone has had to bring up a lawsuit against this dealership in order to get them to fix an issue they caused when working on your car More

Service Department I took my Ford car for service st Girard Ford Norwich CT the service was excellent. The service gentlemen Fernando was awesome and explained everythin I took my Ford car for service st Girard Ford Norwich CT the service was excellent. The service gentlemen Fernando was awesome and explained everything to me and answered all my questions. I will definitely return to Girard Ford for service again. Thank you Fernando for a smooth visit. More

they lied about a quote they gave my wife they told my wife to fix the air conditioner would be 301.87-30.00 oil change the she leaves lot get half way home doing the same thing it was doing they told my wife to fix the air conditioner would be 301.87-30.00 oil change the she leaves lot get half way home doing the same thing it was doing . return to dealer ship to fix the job was quoted an additional 800.00 plus.we would not have fixed any of the problem knowing the cost. so now we have been charged nearly 300 dollars and it works the same as when we brought it in. More

Disappointed with Service Disappointed with the results of Service. I stopped by to get a extra key made and have the car detailed. They told me that it would be about an hour Disappointed with the results of Service. I stopped by to get a extra key made and have the car detailed. They told me that it would be about an hour and half. It ended up taking six hours. Having the car detailed was a waste of time. Have to get the car redone all over again. They need to work on their customer service and get people who take pride in their work. Once very disappointed with the results I got More