Girard Ford

Horrible and unprofessional sales and service I bought a car that had numerous issues including engine problems along with needing breaks and tires and was told by service that everything was norm I bought a car that had numerous issues including engine problems along with needing breaks and tires and was told by service that everything was normal and breaks and tires were not going to be replaced after we received an inspection stating otherwise so we went to dealer to try to have these things done and the service manager looked at it and stated it didn't need these repairs and the engine was fine and was disrespectful while stating these facts. We paid 15,900 for this vehicle which 4 days after we purchased ended up at a Subaru Dealership to get checked for engine knock and loud sounding start and found out after an oil consumption test that the lower end of engine was toast and needed to be replaced. We tried serveral times to have Girard Ford acknowledge these problems and they refused to admit or solve or fix any of these problems. Thankfully we were still under Subaru Warranty and got engine replaced by the Subaru Dealership and as of right now we need new tires and brakes and we've only driven 7,000 miles. Utterly dissatisfied with this dealership and I would never recommend them to anyone unless they wanted to get screwed!!! More

Great experience buying a sought after vehicle I had a very positive experience at Girard Ford regarding a very hard to come by vehicle. Recently I called Girard Ford about the possibility of purch I had a very positive experience at Girard Ford regarding a very hard to come by vehicle. Recently I called Girard Ford about the possibility of purchasing a Ford Focus RS. I spoke directly with Marty, the General Manager. Marty and I agreed upon a very fair price for this vehicle over the phone. The vehicle was not yet at the dealership, but Girard promised me that when it was in, it was mine. I drove to the dealership the following day to leave a down payment and sign some papers. When the vehicle arrived two days later they stored it in the showroom until I was able to get to the dealership. The delivery date when as expected and all prices an terms that we agreed to over the phone were honored. My salesperson, Richard, was very professional and walked me through the vehicle options as I had hoped. Because the vehicle is considered a 'specialty' vehicle, like other SVT models, it did not qualify for any Ford Motor Credit special financing offers. The finance department secured me a competitive loan and we completed the paperwork quickly. All in all a great experience at Girard Ford. I'll certainly do business with them again when I need a new vehicle. More

dont recommend Bought a car from here 4 months ago. About a month and a half after I bought my car from them I get a notice from dmv saying emissions is due. Like re Bought a car from here 4 months ago. About a month and a half after I bought my car from them I get a notice from dmv saying emissions is due. Like really I pay almost 20 grand after financing for a car and you people cant even bring it through emissions what kind of xx is that. Never have I ever seen a dealer do this before at all. Then when they give me my car its not even cleaned on the inside theres still stuff in it from the prevous owner which shows they didn't detail the car before they gave it to me. That's messed up also any other dealer I bought a car from details the inside of the car before they sell it to the client. Never will I go to this dealer again and I would not recommend this dealer to anybody at all. More

Fast talk, endless cute stories, scam artest I recently went with my husband and daughter to purchase a car. The car sales man was very charismatic and very likable. He asked what we were look I recently went with my husband and daughter to purchase a car. The car sales man was very charismatic and very likable. He asked what we were looking for and what was important to me. Although he said all the "" right things, in the end I know he really wasn't listening to anything I said or really cared what I wanted. He he had the car in mind that he wanted to sell for me and never really gave me an opportunity to look at anything else. He was full of cute stories and it was impressive that he was so knowledgeable about the cars. But underneath he was all about making the deal at any cost. And when the Numbers were questioned and the deal was in jeopardy the customer service became awful. We were insulted, criticized and chastised. Although we were close to making a final deal and signing the papers It got terrible ugly and became the most horrible And unprofessional customer service I have ever experienced. The manager was involved in this which is more unacceptable and he was the biggest offender. The other reviews that had similar experience... I am not surprised!!! More

The Good The Bad and the The Ugly of dealing with Girard (Disclaimer: I am not one to submit reviews online, so this is an exception for me, and the reason for the low rating just transpired, so I'm more tha (Disclaimer: I am not one to submit reviews online, so this is an exception for me, and the reason for the low rating just transpired, so I'm more than a little upset) The Good: We dropped by Girard at 6:30 yesterday 8/31) to see about several 2016 Escapes that were posted on their website. At the time, there were great customer incentives (0% APR/72mo + up to $2K Ford bonus cash) that we were looking to take advantage of. In addition, I am also a member of Fords X-plan (Ford partner recognition program) so there are additional benefits and incentives. I'll start off by saying the salesman we dealt with; BJ Evans, is exceptional. You'd be hard pressed to find someone more accommodating, friendly (and car savvy). We found a car we wanted to make a deal for and proceeded to work numbers. I mentioned, several times, that we wanted the XPlan + XPlan incentives + the Public Incentives. Worked with the manager (Marty) who accommodated the XPLAN price and incentives but told me that it could not be used in conjunction with Public incentives (In other words, i could not get the 0% APR). I explained that I was able to do this in the past on another Ford purchase (at a different dealer). Nevertheless he insisted it couldn’t be done. I took his word for it without checking for myself (my mistake) and we finally settled on a price. To everyone's credit, they stayed past closing to get us to this point. We shook hands and we were scheduled to return today to finish paperwork. The Bad: As noted above, the numbers that were agreed upon were based on XPLAN + XPLAN incentive only, after I was assured it could not be used in conjunction with Public offers. Today, I visited the ford Xplan website and found this was NOT the case.... (It states in Section 6 PRICING AND INCENTIVES: From time to time, Ford Motor Company and Lincoln Motor Company will offer special incentives to Partner Recognitions Program participants in addition to existing retail (i.e. general public) incentives.). I gave the benefit of the doubt and assumed that Marty was misinformed. I'm still willing to work a deal if they would honor the XPLAN + incentives. OR, it is a dealership's prerogative to not honor XPLAN, and I would have accepted this and moved on. I called Girard and explained to BJ what I found and he said we should print it out and bring it with us tonight. I told him I didn’t want to drive 40 minutes just to find out they wouldn’t honor it. At this point, the conversation turned curt and pointed. BJ said Marty wasn’t in the office and that I should just talk to him tonight. Not happy with that answer, my wife sent an email to Girard showing what Ford's website stated, provided the link and the fact that we wanted to know if they would honor it (At this point, it's still just business and I am still willing to overlook the mistake (or intentional misinformation). The Ugly: Marty called me at home and wanted to know (and i quote) "Why I wasn't happy with BJ" and "why he had to be bothered at home" "after working till 10PM" and "after we shook on the deal". Blood pressure is up at this point, but I kept cool and tried to explain what I had found on the website, at which point Marty starts talking over me, insisting I was wrong. I politely told him that it was fine and we can cancel the deal. To which he said "No we're not going to cancel the meeting" and began raising his voice and began chastising me for reneging on a deal. I hung up on him. He called back 5 min later, and continued badgering me. I told him (and at this point I’m raising my voice) that the 'deal' was based on a flat out LIE when they told me that the public incentive wasn’t allowed. I also told him I didn't like the fact that he was essentially questioning my honor, to which he said "I am questioning your honor" and went on rant (while i was talking). So, take it for what its worth. In my eyes, someone there was trying to scam me and then had the nerve to say I was reneging when I uncovered the trush. For anyone that has worked in a customer service oriented job, the rest speaks for itself. Under NO circumstance, is it EVER acceptable to treat a customer or potential customer that way. Marty turned something that could have ended in Deal for the car or in the worst case, a friendly agreement to scrap this deal and maybe save a future deal into this review. I should have read other people's experiences with this dealership before i went. Live and learn. Marty, you brought this on yourself. BJ lost a sale (and very likely more sales from us in the future) because you just couldn’t do what was right, or at the minimum, keep it professional. More

Unwilling to help the situation My name is Ruth santrock I purchased a 2013 F150 estimate two months ago well I've been having problems with tires when we purchased the vehicle we as My name is Ruth santrock I purchased a 2013 F150 estimate two months ago well I've been having problems with tires when we purchased the vehicle we asked about the tires they told us that passed inspection well my grandson has to put air in the tires every day not only that the fault tire light comes on every day I called and asked about it and was told they would call me back I have not received a phone call yet I'm 73 years old I have Parkinson's disease dementia and other illnesses worst service ever also we also made an agreement on a payment around 395 we signed outside and didn't say and I went inside to do paperwork well a few days later the salesman came to my house I've never known them to drive all the way to your house to have you sign paperwork well I didn't look over it thinking I trust this man maybe he forgot something well I got my first bill in the mail and it is $600 now we're stuck with this big payment and they won't even help us with tires or anything else not to mention when we bought vehicle it was late so I understand that it didn't get water details but they didn't even tell him to come back the next day after and that I don't understand how you can treat your customers like that it seems like all they're worried about is money worst service ever still waiting on call back already reported to corporate someone please call us tires are cracked Town Fair Tire even said they don't understand how you guys to sell a truck know when the tires were bad but making customers happy was your number one thing More

Excellent My salesman Richard Willis was wonderful. He listened everything I wanted in a vehicle and made sure I didn't have to settle on something I didn't wan My salesman Richard Willis was wonderful. He listened everything I wanted in a vehicle and made sure I didn't have to settle on something I didn't want. Richard was friendly and personable. More

Scam dealer! I was trying to negotiate a car deal with Girard Ford. What a scam dealer!! Bunch of crooks there. Here is why: I was interested in their listing on c I was trying to negotiate a car deal with Girard Ford. What a scam dealer!! Bunch of crooks there. Here is why: I was interested in their listing on car gurus for a 2013 Corolla that had 26,517 miles on the odometer. The online price for the vehicle was $10,950 and they were ready to finance it for me for $10,500 (3% APR for 75months). That was little higher than my budget, I told them that after negotiating for like a day and the manager Marty decreased the price suddenly to $8500 for me. At that point I told them I would come and pay you the next day and take the car. Meanwhile I also asked them for a Carfax report which they did not give me. Instead they said they would send me the auto check report which shows the car is clear. So I thought before I invest $9000 in a car I should atleast purchase a carafe report. And to my horror, I saw the car has a major accident in 2015 which was the only thing not listed about the car on auto check. So obviously I made the decision to not go for the car. But next morning even before I could call the and say I am not coming to pay you, they called me and said the car was sold!! What a bunch of crooks..!!! HIGHLY NOT RECOMMENDED. More

buying a new car My wife and I were looking for a new Taurus(2015) and we tried to deal with 2 other dealerships one that is less than 2miles from our home. Total wast My wife and I were looking for a new Taurus(2015) and we tried to deal with 2 other dealerships one that is less than 2miles from our home. Total waste of time. I called Girard ford after seeing just what we wanted on their web site, they had it in stock and held it for us so we could drive down from Waterbury and be sure it was there. Upon arriving we were met by Miguel and Doug and with very little dickering we were doing the paper work with in 45 minutes, Doug gave us fair market value for our 2005 Five Hundred, gave us a fair price on the Taurus Limited and they all stayed 1.5 hours after closing time on a Saturday so that we could bring it home with out the need for a second hour an a half ride to Norwich to pick it up. We haven't been back for service yet so I can't comment on that yet, but if service is anything like the sales dept. I am sure we won't be unhappy. I would recommend to anyone looking for a new Ford to at least take the time and drive down to Girard and give a look and talk with Miguel or Doug. More

This is a classic low-baller SCAM dealer. I was warned about the deceptive business practices of this dealer before I went there, but I felt I had enough experience to avoid all of the low-bal I was warned about the deceptive business practices of this dealer before I went there, but I felt I had enough experience to avoid all of the low-ball-price games used by scam dealers. Little did I know how clever they would be. Avoid this dealer at all costs. More