Girard Ford

Carl was great. I called the morning of and he was able to squeeze me in for an oil change in an hour and a half. When I arrived, no one was at the service desk but two other customers were also waiting. W to squeeze me in for an oil change in an hour and a half. When I arrived, no one was at the service desk but two other customers were also waiting. When Carl arrived at the desk he attended to the two customers that were already there. When he arrived back and was able to talk with me ( all together I had been waiting about 15 min at this point) Carltold me that for my patience I was going to get a free oil change. After handin over my key I sat and waited for about 45 min for my car. As promised my oil change was free but there were oil smudges on my car and the oil life of my car was not reset. Lucky for me I knew how to do this for an unsuspecting customer that would not know, their car would be telling them much sooner to get their next oil change than after resetting the oil life properly. More

My initial dealings were with Larry of internet sales. He is the reason I ended up buying my car with Girard. He was terrific, patient, and got back to me when he said he would. I traveled over an hour t He is the reason I ended up buying my car with Girard. He was terrific, patient, and got back to me when he said he would. I traveled over an hour to the dealership and when I arrived no one seemed to have any information about me. A number of people seemed to be involved in trying to get the paperwork, etc. in order. The entire process took much longer than it should have. Many of the staff were friendly and helpful. The car was in perfect shape. I'm not sure who decided who the person was to explain the workings of the car to me, but it turned out to be a very nice salesman who had only been with the company 2 weeks. He didn't have a clue as to how the car operated and my having been there so long, there didn't seem to be any one else left to take over. I would definitely buy another car from Girard and am sorry that I don't live closer, because the service dept. was very impressive. I feel I received a fabulous buy and I was given a generous amount on my trade in. More

i had to have my car serviced at girard after an auto wreck. the matter was handled at the start by rachel. she was totally prepared and explained everything to me.my car looks great. ashley handled ever wreck. the matter was handled at the start by rachel. she was totally prepared and explained everything to me.my car looks great. ashley handled everything at the end and was equally handled well. my only problem with girard ford is that they won't take a check over 200.00. other than that i was treated with respect and they apologized for not informing me of that beforehand. More

Girard Ford in Norwich Ct was very good to deal with,when I took my car in for an oil change.As soon as I walked into the service dept. I was greeted by friendly and helpful people. They took care of me im I took my car in for an oil change.As soon as I walked into the service dept. I was greeted by friendly and helpful people. They took care of me immediately.They explained to me what would be done(oil change) I waited in the waiting room ,which was furnished with comfortable furniture,a T.V. and free coffee was a available. The waiting area was very clean and pleasant.The wait for my car wasn't very long.The service man came in,and explain all that was done to my car ,walked me over to the cashier,handed me my keys and the paperwork and bid me a pleasant goodbye.The cashier was courteous and efficient.All in all,it was a pleasant experience and the price was also reasonable. More

Miguel was very professional, very helpful and kind, went beyond the call of duty. he searched until he found a truck I wanted and in my price range. I would recommend to my frends and family. He left a gre beyond the call of duty. he searched until he found a truck I wanted and in my price range. I would recommend to my frends and family. He left a great impression on my husband and I. I would buy my next car from there. Mr mrs Reginald Jarmon More

I have done business with Girard Ford for many years and will continue to do so. I am always treated kindly and with respect. It is the type of place where you can be on a first name basic with everyone an will continue to do so. I am always treated kindly and with respect. It is the type of place where you can be on a first name basic with everyone and you can feel confident you and your vehicle are getting the best service. More

This dealership is abreath of fresh air in the auto mechanic world! They have unquestioned integrity and are willing to tae the time to explain the details to someone like myself, who knows nothing ab mechanic world! They have unquestioned integrity and are willing to tae the time to explain the details to someone like myself, who knows nothing about car mechanics. They keep my vehicle spotless and in top running condition at a very reasonable price. Plus -- they're just a great group ofguys! DM DeBella More

Since I purchased this vehicle from this dealership I have been dealt with in a straight forward manner with honesty and ahigh degree of efficiency. The estimates given for service needs are provided pro have been dealt with in a straight forward manner with honesty and ahigh degree of efficiency. The estimates given for service needs are provided promply and reflect a superlative level of accuracy. The work done is accomplished technically perfect and my vehicle is always left spotless when I depart the dealership. One final not but not a small one is the fact that everyone in the place is freindly and courteous. They conduct business daily as though they sincerely are pleased to do business with you. They also have a nice hot cup of coffee for you and clean comfortable place to sit and watch TV until your behicle is done being service if you wait for pick up (like I always do). I am sure many places aren't nearly as totally good as these guys are. More

George speaks with spilt tongue,makes claims and or promise doesn't follow-thru.Charge of sales. Al salesman doesn't know is product (Ford)keep customer waiting far to long. Cris final paperwork very promise doesn't follow-thru.Charge of sales. Al salesman doesn't know is product (Ford)keep customer waiting far to long. Cris final paperwork very pleasure knows what he is doing follow- thru to the end. Carl service caring makes you feel like you are important know the Ford product answer all questions. If not for Carl would of went to Whaling City Ford, More

very unhappy with girad ford in norwich conneticut i brought my ford f 150 in for a oil change on 2 / 25 / 2011 for a simple oil change . they changed my oil then told me a mouse had chewed up my air brought my ford f 150 in for a oil change on 2 / 25 / 2011 for a simple oil change . they changed my oil then told me a mouse had chewed up my air filter and wanted 35 dollars for a new one . wich i refused because i had one at home i returned home and went to change the air filter and it was in perfect condition a little dusty also on september 6 2010 i was borowing my parents 2002 ford escape to go on vacation to cannada i brought it in to have the oil changed before my trip . while waiting for the oil change the service man came out to the lounge and told me to come look at the ford . he then told me the oil pan gasket was bad and it had an oil leak . and also said that the drivers side rear shock was bad and needed replaced . the escape did not have an oil leak and the shock was not bad i had them change the oil and that was all the car has alwas been in the garage wich i might add that is brand new floor wich has no oil stain to this day from an oil leake . my entire trip to cannada i checked the oil every time i gassed up and to this day the oil level remains the same with no loss and the shocks still give it an awsome ride tom rabovsky More