Girard Ford

I had a great experience with Girard Ford and the staff. The staff were very helpful and knowledgable. I've never had such a great experience with a car dealership before. People were happy, laughing and The staff were very helpful and knowledgable. I've never had such a great experience with a car dealership before. People were happy, laughing and it seemed as if everyone was one big family. I compared this dealership to another Ford in the area and as soon as I walked in I knew it was different. The prices were the same, but the customer service wasn't. I decided to give my sale to Girard because of the great friendly service. People remember your name at Girard! More

A perfect service experience...efficient ....waiting area very friendly and service was completed in a timely manner even given help to redeem my rebate offer!!!! very friendly and service was completed in a timely manner even given help to redeem my rebate offer!!!! More

Went in for routine service and got expedient quality work done and was home before I knew it. This has been the norm at this dealership all people I come in contact with greet you and ask you if they ca work done and was home before I knew it. This has been the norm at this dealership all people I come in contact with greet you and ask you if they can help you. Once I dropped a pair of high end sunglasses in the engine compartment and couldn't get them out myself. The staff at Girad got them and wouldn't accept payment after they did. I will always go here for service because they know exactly what they are doing and are more that willing to help you when you need them. More

Overall our experience was very good. We purchased a used 2006 Ford. We were very happy with the car for a couple of days until the check engine light came on. Called the service department, spoke with used 2006 Ford. We were very happy with the car for a couple of days until the check engine light came on. Called the service department, spoke with Bill. He got the car in the next day and made the required repair. No cost to us and no hassle. We were again happy for a week until the car broke down. Called Bill again, and again service fixed the car. No cost to us. This is what may be expected when buying a used car. What is good is that Girard stood behind what they sold. We could not have asked for better service. Christine and Don Schumacher More

I have been a long term customer of Whaling City Ford, in New London CT. Girard knew that I was a long term customer of their rival dealer. Girard had a F-Series SVT Ford Raptor coming in that I ultimately p New London CT. Girard knew that I was a long term customer of their rival dealer. Girard had a F-Series SVT Ford Raptor coming in that I ultimately purchased through their dealership. I will say that Larry Tasone, and Joe Lamonica were fantastic. They did everything they could to make my experience a pleasant one. The reason for "ok" rating across the board is their management. They knew this vehical would sell, and were unmoving with their price. They basically gave me a "take it or leave it" approach and when I found a defect in the body, they gave me a promise to work order. They also would not let me test drive the vehical without signing a intent to buy contract. When they were to fix the defect, they made me drive the vehical to the dealer to take pictures to send to Ford. They then made me wait until Ford authorized the work. They then gave me a 4 year old used 2 liter vehical for 4 days while they worked on my defected 51,000 dollar SVT pick up. In summary, I felt and still feel as if they did not appreciate my buisness. More

BE AWARE! They are nothing but smiles until you sign of on the papers. They promised the world and under so much pressure, I got nothing in writing. I drove off the lot at 7:58 (they close at 8pm), and 3 m on the papers. They promised the world and under so much pressure, I got nothing in writing. I drove off the lot at 7:58 (they close at 8pm), and 3 minutes down the road, I noticed there was a crack on the windshield. The salesman Chris had never pointed that out. I called him back and he said: "Oh, I thought we had fixed that. I'll take a look at it in the morning". I drove back to the dealership at 9am (when they open) and an extremely rude guy that called himself "the manager" yelled at me saying I was a LIAR, that the windshield was broken on my way home the night before, and that I just wanted a free windshield, and that was not gonna happen. That I had already bought the car and it was my problem. I told him that I called Chris 10 minutes after I left the store and that he admitted the crack was there! Chris started dancing around the subject saying he didn't really say it like that etc etc... He was quick to pressure me to sign the deal and show all the bells and whistles on the car, but never pointed out the crack. I told them that if I was not a good customer, if they were not making enough profit from me, to cancel the deal. He said it was my problem that I owned the car and that my husband was a nice person, but not me! I had my 1 year old baby with me in my arms! We had a $500 deposit on a truck that my husband was gonna buy, and I took it back and don't plan on ever doing business there again! During the sales pitch he kept saying: You have a 60 day warranty, if ANYTHING happens, just bring it back. Now he said it is just for engine and transmission! LIARS! CROOKS! Because of a $200 windshield they just lost a 12k sales. More

I have to be honest the gentleman whom worked with me was outstanding. He was an older shorter man but he was top notch in my book. The only issue I had was that there was no ability to get on line. I brough outstanding. He was an older shorter man but he was top notch in my book. The only issue I had was that there was no ability to get on line. I brought my wireless device with me but was not able to use it. More

We were treated very well by all departments, Sales, Management, Service and Parts. The feeling came through that they all wanted us to be happy with both the Focus and their Dealership. In regards to t Management, Service and Parts. The feeling came through that they all wanted us to be happy with both the Focus and their Dealership. In regards to the focus we are extremly pleased with the gas mileage and handling as well as the new appearance. More

I felt that he was not very straight forward with car service quote and offered a $100 coupon that was never applied to the bill. service quote and offered a $100 coupon that was never applied to the bill. More

George the manager lied to my face in front of my sales person Shannon, and my girlfriend. It went all the way to the owner Charles Antonino through the general manager who were both pompous rip offs willi person Shannon, and my girlfriend. It went all the way to the owner Charles Antonino through the general manager who were both pompous rip offs willing to forgo all future business from me and any of my family and friends. I traded in my car for another. George told me I could take back my car if the dealer cost to repair my car was too much and the dealer did not want to pay for the repairs. The dealer did not want to pay for the repairs so I took them up on their promise to give me back my vehicle. They would not, became nasty saying I could buy it back, pay for all repairs... and they would not even cut a key for me without charging me. Get everything in writing and sign nothing base on the word of the management. More