Girard Ford

I have been dealing with Girard Ford for several months now and I have to tell you that I have not had a better experience with any other dealership. From the sales staff to the service people to the top d now and I have to tell you that I have not had a better experience with any other dealership. From the sales staff to the service people to the top dog this place knows how to treat people, customers or not. Even the guy that keeps the coffee flowing and the place spotless does it with a smile.... you know I swear I've herd him humming. I am not only very happy I've found Girard Ford but I would and have recommended them to many people. Thank You....And Keep It Up. Ed Moran More

As a continuation from several visits to this dealership, you can read prior surveys that I have filled out each time, but to conclude this experience, I have decided to contact the court to settle this suit you can read prior surveys that I have filled out each time, but to conclude this experience, I have decided to contact the court to settle this suit. I will give credit to them for fixing any safety issues that needed to be done, (had they been done to begin with, DMV would not have had to get involved) and if DMV didn't not get involved then the they would have told me to pound sand... thank you Robyn at DMV for your support.The problem still remains that they did not fix the fuel pressure regulator, therefor the car continues to stall. That is the exact problem it was returned to the dealership for the last 5 times. They continue to tell me that they have the BEST GM repair men working on the car and they know what the issue is, and replaced the crank sensor, and it will take care of the problem....NOT!!! Again, the lies... I took the car to a 3rd party to have it examined per DMV request, and the issue at hand was in writing and provided to Justin, and again he told me I didn't know what I was talking about. I will make it my last effort to notify everyone I come in contact with NOT TO DO BUSINESS WITH GIRARD FORD or any other dealership owned by the ANTININO family. They are con-artists, and will do anything possible to screw you in any way they can. Doesn't say much for them when their own employees admit to what they do to their customers, and share it with you. More

I am very pleased with the service I recieved at Girard Ford. I purchased a 2012 Explorer and the buying experience was wonderful. The crew was very helpful, I explained what I was looking for and that's e Ford. I purchased a 2012 Explorer and the buying experience was wonderful. The crew was very helpful, I explained what I was looking for and that's exactly what I recieced. Would do business again. More

My wife and I came to buy a used Ford Edge. Scott was awesome. He made us feel very comfortable through the whole process and really did make the transaction go through smoothly. Car buying experiences a awesome. He made us feel very comfortable through the whole process and really did make the transaction go through smoothly. Car buying experiences are usually painful and full of haggling, but this one was very easy and painless. Thanks so much! More

evryone was very friendly and the process was very smoth thanks to all. they listen to me and understood my budget and did the best to find me car thats fit my budjet even though i think the price was littl thanks to all. they listen to me and understood my budget and did the best to find me car thats fit my budjet even though i think the price was little to high. More

Very helpful after losing our previous vehicle in providing the one we were interested in buying instead of the rental vehicle provided by the insurance company. providing the one we were interested in buying instead of the rental vehicle provided by the insurance company. More

The service was great. The service department was in touch with me and when it took longer to do the repair they provided me with a loner car. I was very satisfied with the service. touch with me and when it took longer to do the repair they provided me with a loner car. I was very satisfied with the service. More

My old Ranger truck (1994) had not been run for 6 months and as a result it had front break and engine issues. Both problems were fixed and because the truck only has 80k miles it is good to go. The Girar and as a result it had front break and engine issues. Both problems were fixed and because the truck only has 80k miles it is good to go. The Girard people kept me informed on the work status and were easy to interface with. I like the way they keep all the history in their computer files. I am not happy with the shop material charge they add to the bill ($15),but it seems to be a common pratice. More

The auto bodyshop manager did all she could to repair and return my car. But the repair took longer than we had planned for costing me and my business valuable time. My rear facing sensors, relaced by the sh return my car. But the repair took longer than we had planned for costing me and my business valuable time. My rear facing sensors, relaced by the shop do not work properly, but I cannot trust the time I may need. Again not the managers fault. I also asked for my car to be detailed BY THE DEALRESHIP before I returned and I was told they had the time to do it. Gave me a price which I agreed to. It was my first request to do this in 48 years. They did not have the time to do what I asked. I was told that my car would be kept inside the shop every night, when I went to pick the car up 10 minutes before they opened, the car was outside, covered in bird crap. I am truley aware that it is very frustrating to attempt to manage when your support system fails. The dealship and the bodyshop are located together but coordinate poorly. If Allstate Insurance did not suggest this place I would not have considered bringing my Cadillac to a Ford dealership. Ironically enough, the bodyshop manager should be given more athority to take over the entire operation. She is business savy and on-the-ball. More

i want to thank Al Fisher and all the staff who worked so hard to get me the deal on my new truck they went over and above the expectation to do everything they could to work with the banks to get me the dea hard to get me the deal on my new truck they went over and above the expectation to do everything they could to work with the banks to get me the deal i wanted. so a special thanks goes out to Al and the whole staff at Girard Ford in Norwich Ct for all they did and i will be coming back to see Al for my future cars Thanks again More