Girard Ford

After an oil change, I ALWAYS have to request for a service person to reset the message center oil reminder. This should be automatic. It should be part of an automatic check off list that includes top service person to reset the message center oil reminder. This should be automatic. It should be part of an automatic check off list that includes topping off fluids and checking the battery.It is inexcusable to miss resetting this EVERY time I have had an oil change at Girard. More

As always I am very satisfied with the service I have gotten at Girard Ford. If was not satisfied I would not have the 4 cars there over the past 20 years or so. Thank you gotten at Girard Ford. If was not satisfied I would not have the 4 cars there over the past 20 years or so. Thank you More

Our sales guy Chris was awesome. He took his time with us and when we where ready to pick up our car, he spend the time with us going through all the gadget. Also very pleased with the finance dept. They rea and when we where ready to pick up our car, he spend the time with us going through all the gadget. Also very pleased with the finance dept. They really helped us get the best rate. Will definitely go back for all our service and my husband will be trading his car in soon and will be going back to see Chris! More

Me and my husband are extremely happy with Girard Ford and all the employees that helped us with our new purchase...these people are awesome! I recommend anyone looking for a new vehicle to go see our fri and all the employees that helped us with our new purchase...these people are awesome! I recommend anyone looking for a new vehicle to go see our friends at Girard Ford. Everyone is very nice, polite and extremely helpful. Buying a big purchase isn't easy so for these people to make us feel comfortable enough to do so...makes them number #1 in our books! Thank You to everyone at Girard Ford keep up the good work! More

My son bought his first truck from Girard Ford in Norwich in February 2012. I would not recommend this dealership to anyone. I have been buying cars from over 30 years and have never seen an operation like t in February 2012. I would not recommend this dealership to anyone. I have been buying cars from over 30 years and have never seen an operation like this one. It was a bullying session from the moment we entered the door. George was determined to sell him a truck they just got. I must admit it was beautiful but the strong arm approach is too much. I wish I had brought a man along to handle the bullying. After waiting 3 and a half hours for our 4:15 appointment to complete the paper work for financing one night and then another 1 and a half five days later to get the license plate he finally got the truck. He has had the truck about 2 and a half weeks and it has been in for service twice. Once at their shop and another time to fix the problem they caused while repairing the door and will not accept responsibility for. The service department tried to fix a problem with the door because the bell went off every time you opened the door, key or not. There was paper work in the glove box from the previous owner with the same problem. They stopped the bell permanently accusing the past owner of doing something to the ignition. It took three days to get the job done and when I asked why, they once again accused someone else, my son of not listening to them telling him it would take that long to get the part needed. That is not true but the lies just keep coming. On the way home we noticed the heater didn’t work. We took the truck to a local garage because the distance to Girard is over 35 minutes away. They forgot to reconnect the heater fan. When I called to let them know they were angry that I brought it to someone else and refused to take responsibility for anything. The air filter was filthy and the windshield wipers were broken so we had to pay to have them replaced even though wipers are considered a safety feature and suppose to be in good working order according to DMV. Both Scott and Josh in the service department were condescending when talking to me on both occasions like I have no business asking questions. Apparently bullying is a practice throughout the building. I would not advice anyone to subject themselves to this kind of treatment. More

I test drove a 2012 F350 and purchased it. What really surprised me was how helpful the salesman was. He answered all my questions and let me and my wife take it for a test drive by ourselves. I have neve surprised me was how helpful the salesman was. He answered all my questions and let me and my wife take it for a test drive by ourselves. I have never heard of anyone doing this. He explained the entire process and was in my new truck and on my way home in about 2 hours. Who could ask for better service than that. I would highly recommend working with Mr. Rosenthal. More

I just bought a 2006 Cadillac DTS from Girard Ford. I have to say that I am a tough SOB with what I expect from a dealership( ie Customer Service, Honesty Attentiveness). I saw this vehicle on their webs have to say that I am a tough SOB with what I expect from a dealership( ie Customer Service, Honesty Attentiveness). I saw this vehicle on their website and sent an email requesting information. I immediately received an email back from Larry Tassone the Internet Sales Manager. I then received a phone call from Larry to help with the questions I had. The phone call was not a sales call, no pressure tactics, just a very informal but informative call. I set up an appointment to look at the vehicle. I arrived at the dealership the vehicle was not there( no fault of the dealership just bad timing on my part). Larry and my salesperson Howard Rosenthal introduced me to George Trikas the General Manager the 3 of them immediately apologized and offered to bring the car to my house. I declined their offer, but was very impressed that they offered. I went back the next day and bought the car. I have to say everyone knows buying cars can be brutal, just down right stressful and this was not. I noticed after purchasing the car there was a mechanical issue that needed attention. I brought it in when the appointment fit my schedule and George the GM took control of the situation. He got the car in, fixed with no hassle, no cost to me, and in a very timely manner. I will say the entire process from Larry being so attentive, friendly on the first contact, to George making the deal happen to the finance person( I apologize I don't have his name) this was very positive experience. The finance person even got me a better rate than I was promised( when does that ever happen????). I will definitely buy from them again, and will recommend them to my friends and family. Thank you Steve Peters More

Promises and follow-thru after the sale? Non existent. We made calls that were never answered. Sent emails with no reply. They got their money. They don't care about resolving any issues after the sale. Th made calls that were never answered. Sent emails with no reply. They got their money. They don't care about resolving any issues after the sale. They're done and so am I. My biggest regret is that I have to return to them for oil changes. Hopefully the service department will be okay. More

Both Manager Brendan Walsh and Sales Person Peter Christopher were very attentive to detail during labor intensive effort to get the truck we wanted for yard work and another means of transportation. Christopher were very attentive to detail during labor intensive effort to get the truck we wanted for yard work and another means of transportation. More

I was very pleased and extremly satisfied with Jeff and the entire Girard Ford Staff. I would highly recomend the Girard Ford Dealership to anybody I know. They got me what I wanted, in a quick and profe the entire Girard Ford Staff. I would highly recomend the Girard Ford Dealership to anybody I know. They got me what I wanted, in a quick and professional manner (which is no small feet). Even after they had sold 2 15 passenger vans that week, they found me another one and delivered it on the date that we hd agreed upon. Jeff Howard was very friendly and understood my needs. He did everything possible to satisfy me and my families needs. He was friendly, trustworthy, and professional. I am going to buy from him again down the road and I will send all my friends and Family to him. Jeff is a great assest to the Girard FOrd family in my personal opnion. Bryce Dietz More