Girard Ford

Have had 5 oil changes so far at Girard. I can only assume that the oil and filter are properly changed. The info center oil reminder has NEVER been re-set after an oil change without my directing a te assume that the oil and filter are properly changed. The info center oil reminder has NEVER been re-set after an oil change without my directing a technician to do so. This is in spite of my filling out several surveys stating this neglect on their part. You have to wonder if anyone in management ever reads these things. Also, early on after my original purchase of a new vehicle from Girard, I had a problem with the seat belt chime NOT going on. After inspection by a technician, I was told there was nothing wrong. I read the owner's manual myself to confirm a problem existed. I took the car to a different Ford dealer where it was promptly fixed. More

These guys are true used car salesmen. They are exactly what everyone hates about going to buy a car. You tell them ahead of time what deal you want, they agree and then come back with a totally different what everyone hates about going to buy a car. You tell them ahead of time what deal you want, they agree and then come back with a totally different deal (much higher then the original of course)! They will try to low ball you on your trade and squeeze you for every penny they could get. Buyer beware of these guys, you will lose money if you don't read everything! Very untrustworthy dealership! More

I worked with the internet salesman(Pete Christopher) and the sales manager(Brendan Walshe) to order a 2013 Mustang. This was the easiest car purchase I have ever made. They made me feel welcome and importan the sales manager(Brendan Walshe) to order a 2013 Mustang. This was the easiest car purchase I have ever made. They made me feel welcome and important and provided me with a fair deal on the first try. No haggle, no pressure and no worries. I cannot stress enough how easy they made the whole process. Thanks guys and see you in a few years for my next car More

The dealership bent over backward to take our money, and the vehicle was very nice for the price. But the follow up was abyssimal. It took weeks to get the registration and getting ahold of people for ans the vehicle was very nice for the price. But the follow up was abyssimal. It took weeks to get the registration and getting ahold of people for answers was a significant task. People looking into information never called back and we were made to feel like we were imposing on their valuable time. More

I came in looking for my first new car and I could not have asked for better people to work with. They were so friendly and helpful and did not put any pressure on me at all. I would highly recommend this have asked for better people to work with. They were so friendly and helpful and did not put any pressure on me at all. I would highly recommend this dealership to anyone, very happy I went here :) More

The people at Girard Ford are great. They were very pleasant to work with and made buying a car very easy. They didn't pressure me into anything, and talked to me like a normal person, not just another pleasant to work with and made buying a car very easy. They didn't pressure me into anything, and talked to me like a normal person, not just another sale. I would reccomend Girard Ford and its employees over any other car dealership. More

I was given, what I now know was a sales pitch,even after I repeatedly said making the payment for the scheduled time was going to be a hardship, I was to return in 6 months to have my car payment lowered or I repeatedly said making the payment for the scheduled time was going to be a hardship, I was to return in 6 months to have my car payment lowered or trade vehicle in for one that would have a lower payment. I was told it would not be a problem, more cars would be available. 7 months later, first I get told by Mr. Brown, "I was not working here at that time", I also was told "the person who offered me the deal is not an employee at this location", and then finally I get informed by Al after he speaks to Mike Collins the General Manager, "there is nothing that can be done, if I do not want to keep the vehicle you must go to another dealership". It doesn't matter how nice they are, they said what they did to get a car off their lot. More

that was a good experience for me to work with ford girard emplyees,like sales man, managers and techniciens.This is the first times i drive a ford car and so far i'm appy with my car i wish ford autos girard emplyees,like sales man, managers and techniciens.This is the first times i drive a ford car and so far i'm appy with my car i wish ford autos become my car compagny.Thank you! More

I came in Friday for my first service on my new Ford Focus. Jennifer was very helpful. When I returned home I noticed that the service department had forgotten to rotate my tires. I called Jennifer and Focus. Jennifer was very helpful. When I returned home I noticed that the service department had forgotten to rotate my tires. I called Jennifer and she got me an appointment for the first thing Saturday Morning. I got my tires rotated promptly. While I was there I informed them that I had purchased a new cell phone and two sells people Keith and Peter helped me get my phone hooked up with sync. Thank-you for your help and service More

Our salesman Art was wonderful. I did not feel pressured into buying a car. Wonderful car buying experience. He and the loan officer made us feel like we were the most important people of the day. into buying a car. Wonderful car buying experience. He and the loan officer made us feel like we were the most important people of the day. More