Gilroy GMC

Horrible management team, owner and sales department. Cant fix the issue on Yukon purchased there a year ago, false promises from owner. No follow through from staff. Will never recommend this location t Cant fix the issue on Yukon purchased there a year ago, false promises from owner. No follow through from staff. Will never recommend this location to anyone. More

Can’t trust them even if they give it to you in writing On 5/27/2020 I purchased a one year old SUV from this dealership. Before I purchased the car I asked the salesperson Mrs. Anabel Cervantes if the ca On 5/27/2020 I purchased a one year old SUV from this dealership. Before I purchased the car I asked the salesperson Mrs. Anabel Cervantes if the car had both electronic keys. She said yes! After the purchase she gave just one key to me and after I asked for the second key she told me that the second key is in the mail. I walked back inside the dealership and talked to the manager. A second key was ordered free of charge and I received a copy of the order. After I did not hear for about a month from the dealership I contacted the sales manager Mrs. Julia Jenkins and asked for the second key. She asked me to send her a copy of the sales order which I did on 6/23/2020. She texted me back on 6/27/2020 and aske me if I would like to pick up the key or If she should mail it to me. On 7/8/2020 I texted her again telling her that I had not received the key. She texted me back the same day that she ordered the key again. As of today I have not received the key which is not cheap. The last phone call she did not return. You can't trust these people even if they give it to you in writing! More

First time buyer . Enzo and Adam very welcoming to me and my son .. Help us with every detail on what we needed to take our car ! Thanks team GMC my son .. Help us with every detail on what we needed to take our car ! Thanks team GMC More

Crook dealer changprices when your interested Seen an Infiniti listed at 17,995 in ad for a week, ok i said '' this must be the car for me'' since its was still for sale, so then I called to ask f Seen an Infiniti listed at 17,995 in ad for a week, ok i said '' this must be the car for me'' since its was still for sale, so then I called to ask for a total price so I can bring it in, they stated they will call me for total, I waited for a day no call, I thought they sold the car, so I look at the ad again, now the car is $18,995 WOW!! sale person stated manger change prices daily, if you want it it at that price now, you gotta be joking!!! stay far away from this dealer !!! More

Advertise options that vehicle doesnt have! Window sticker says vehicle has certain options when it does not! Also no jack in vehicle! Called Alex our salesman and he said he would look into it. Window sticker says vehicle has certain options when it does not! Also no jack in vehicle! Called Alex our salesman and he said he would look into it. 1 month later and several voice messages He wont return our calls. We called and asked to speak with a manager and they will not return our calls either. Alex claimed that they take pride in their 21 point safety program but wouldnt that include making sure there was a jack in the car? It has been a little over 1 month. Wont return phone calls! Terrible Stealership!! More