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Gilroy GMC
Gilroy, CA
17 Reviews
At Gilroy GMC, we pride ourselves on being a cut above the rest with our unrelenting commitment to customer service. From our hometown of Gilroy to the nearby communities of Morgan Hill, Watsonville, Salinas and San Jose, we're proud to have worked with folks from all walks of life. And whether you're seeking the perfect new car, shopping on a strict budget for a used vehicle, just searching for that perfect financing deal, or even browsing around for a service and parts center you can trust, we're confident you'll find that our dealership is a great resource for all your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 17 reviews
June 06, 2025
I was able to easily make an appointment online for a drop off a few days later, drop off was quick and easy. They were honest up front about how long it might take to get diagnostics run, and they kept drop off a few days later, drop off was quick and easy. They were honest up front about how long it might take to get diagnostics run, and they kept me informed of progress even if there wasn't any. Ron was easy to get a hold of if needed but made sure to call once daily with updates on progress. The only reason I didn't give 5 stars is because the price to diagnose and replace a clamp within my exhaust system was more than $500.00 and that feels a bit steep to me. My car is back to running like new. More
by Cait
Employees Worked With
Ron
May 12, 2025
Great service, grate deals, very professional. my purchase was a long distance one and they help me the whole way. my purchase was a long distance one and they help me the whole way. More
by jorgecazarez93
December 22, 2024
Starting on a positive note - my salesperson, Bob, was great - but that is where the positive ends - the dealership is worn, dirty, and tattered - and the people working there are rude, dismissive, and co great - but that is where the positive ends - the dealership is worn, dirty, and tattered - and the people working there are rude, dismissive, and condescending. BUYER BEWARE - I SHOULD HAVE GONE TO SALINAS GOLDSTAR GMC - Gilroy did not give me all of the discounts advertised amounting to about $1500 - not the end of the world, but the lack of transparency and "games" between sales- on-floor manager and finance were awful - to the point that I walked out at one point and the salesperson followed me to my car and convinced me that I would get everything I asked for. My fault for not just leaving when I had the chance. NEVER EVER USE THIS SHELL/SHAM AFTER THOUGHT OF A DEALERSHIP! BUYER BEWARE - ESPECIALLY WHEN THE ONLY POSTER ON THE DIRTY PEELING WALLS OF THE SALES OFFICES ARE "NO COOLING OFF PERIOD" ANNOUNCEMENTS. More
by casey terribilini
June 21, 2022
Dealer salesman was great, he was very prompt to return calls and text Managment took care of getting my truck asap including the owner Great place calls and text Managment took care of getting my truck asap including the owner Great place More
by Cluis1974
Employees Worked With
Horacio and Wayne
March 14, 2022
This was a pleasant, no hassle experience. Our salesperson, Dale, was a pleasure to work with. He was able to quickly secure a vehicle and accomplish the necessary paperwork to get me back on Our salesperson, Dale, was a pleasure to work with. He was able to quickly secure a vehicle and accomplish the necessary paperwork to get me back on the road. More
by markmonterey
Employees Worked With
Dale-salesman, and Calvin-Finance
July 01, 2021
I am treated very well on every contact. The service department was very helpful and assisted me in looking up some information regarding my contracts for maintenance coverage. department was very helpful and assisted me in looking up some information regarding my contracts for maintenance coverage. More
by debbie.sparrer
Employees Worked With
I have misplaced the paper that has her name,but she was a technician before they tranferred into service desk.
June 02, 2021
Should be no stars. Just plain bad practices and they're arrogant about it to boot. I saw a used 2020 Buick Encore that looked attractive. Price on the windshield was $18,900 and change. I talked to the sal arrogant about it to boot. I saw a used 2020 Buick Encore that looked attractive. Price on the windshield was $18,900 and change. I talked to the sales guy (Les or Wes, I think) and we agreed on price, tax, down payment, and amount to be financed. When the paperwork showed up there was a $3000 extended warranty and $2500 paint protection added to the price. This was a used car and 1.) It increased the price of the car by almost 33%, and 2.) I was only going to have the car for about 3 years. They took off the vehicle extended warranty but wouldn't budge a dime on the paint protection; sales guy said that came from the owner. They didn't even try to sell it. They were charging me $2500 and that was that. When I declined they let me walk. If they have last car on Earth I'm buying a horse. More
by SalesDoof
Employees Worked With
Wes, Les
April 28, 2021
there last week to get a key and a key fob programmed I there last week to get a key and a key fob programmed I was charge 400 hours and waited 4 1/2 hours this place is a rip off there last week to get a key and a key fob programmed I was charge 400 hours and waited 4 1/2 hours this place is a rip off More
by Builderdale04
Employees Worked With
Danille
