Gilroy Chrysler Dodge Jeep Ram

This place literally sold me a linen with extended warranty and won't cover anything with the warranty! They sold me a car that had something wrong with it that will cost over $5,000. I haven't even h warranty and won't cover anything with the warranty! They sold me a car that had something wrong with it that will cost over $5,000. I haven't even had it for a month!!! More

They really work with you and take good care of you. Erik was a great help with helping us out within our circumstances. We felt like we were being listened to unlike other dealerships we have tried. Th Erik was a great help with helping us out within our circumstances. We felt like we were being listened to unlike other dealerships we have tried. Thank You! More

This dealership upcharged me for a product that was never applied and they are ghosting me. Even Mr. Monty who stated HE WOULD TAKE CARE OF IT AND GET BACK TO ME. Like another review of the dealership, I lef applied and they are ghosting me. Even Mr. Monty who stated HE WOULD TAKE CARE OF IT AND GET BACK TO ME. Like another review of the dealership, I left there wondering what just happened. Guess I'll see someone in court. More

After purchasing a Jeep from this dealership, I walked away, wondering what just happened. I'm driving my new jeep home without the excitement and joy that buying a car makes you feel. I felt cheated conf away, wondering what just happened. I'm driving my new jeep home without the excitement and joy that buying a car makes you feel. I felt cheated confused and misled. My credit rating wasn't stellar so I prepared to accept a higher interest rate. I had 7,500 cash for a down payment to compensate for the high rate of intrest. after picking a Grand Cherokee that caught my eye the deal was on.The selling price was 19,825 interest rate 25.22% finance charge 15,610 bringing the total amount of payments to 25,436 total sale price with down payment 42,936 i planned to pay it off early and avoid the charges. Now it's time to meet the finance mgr and seal the deal that's when my day turned ugly. Mr. Trac entered the room and he took over and the lying began he was pleasant and likable he started feeding me papers to sign while he told a story about how he loved to dance the papers were coming to me without explaining what I was signing he misled me with false info and putting together two dealer ad on when I asked what I was signing he said that its if you bring the car back I would have to pay over $750 restocking fee instead over 7,000 ad on all this time he distracted me from paying attention. then he started using DocuSign to sign the final pages I ask why he is signing the papers instead of me he began dancing and swallowing pills that he retrieved from his knapsack I'm not lying so i ended up in disbelief and on my way home my sister and I reviewed the contract and it was so underhanded and deliberate I was embarrassed that I let him get away with all the BS he was feeding me The next morning I was standing at the dealership to drop the dealer ad on and redo the contract. the answer they gave me was It's a done deal the paperwork has been submitted and there is nothing they can do. I knew that I had been screwed without remorse. 3 weeks later my Jeep was in service for a transfer case replacement been in service for 3 weeks and nobody can tell me when I can expect my Jeep to be finished. This Is not over I'm exploring my legal options. AVOID THIS DEALERSHIP AT ALL COST They will screw you with a smile from ear to ear as they turn the knife I swear this is an honest and true experience that I had at GCDJR RUTHLESS More

I had nothing short of an amazing experience with this dealership! I just recently ordered a 2022 Jeep Wrangler Sport S, and everything went so smoothly. The salesman that originally helped me with my ord dealership! I just recently ordered a 2022 Jeep Wrangler Sport S, and everything went so smoothly. The salesman that originally helped me with my order left the dealership, but the transition to a new salesman to help me with everything along the way was seamless. I couldn’t have asked for better! I worked with Joshua Millan, and I highly recommend him! He went above and beyond to make sure I was taken care of. Thank you so much Josh and all of the Gilroy CDJR team! More

Worst experience ever at a dealership! The sales manager stated that he didn’t care about my time or if he sold me the car. He then apologized for the cruel words he said to me then stated…”I really don’t c stated that he didn’t care about my time or if he sold me the car. He then apologized for the cruel words he said to me then stated…”I really don’t care!” I was also promised the car by 2 salesman by the name of Daniel who called me at home and offered me $51,986 for the car then the very rude sales manager refused to acknowledge the price and stated he refused to sell the car to me. Customer service isn’t a priority at this dealership as I saw 4 different employees and the General manager refuse to talk to me. I will never recommend this dealership to anyone. I have never been treated so poorly and disrespected especially in front of my child. I even made the point that my child was with me and he didn’t care. More

Will NOT use this business again. Was placed on hold for over 15 minutes. Service is terrible since the new ownership took over. Needed to get keys reprogrammed. Was told that they would be able to get me a over 15 minutes. Service is terrible since the new ownership took over. Needed to get keys reprogrammed. Was told that they would be able to get me an appointment in two weeks. I scheduled the appointment thinking that was the best I could do at the moment. Ended up going over to the Watsonville dealership instead. They answered the phone within 30 seconds, and had me on my way four days earlier for $100.00 less than the Gilroy dealership. The Watsonville dealership is much more friendly and on the ball. I would give them a five star rating. If I could give the Gilroy dealership a rating of less than one star, I would. More