Gilroy Chevrolet

customer service and great and the i kept in the loop of my repairs on the vehicle my repairs on the vehicle More

I recently brought my truck to Gilroy Chevrolet for a diagnostic service and had an extremely disappointing experience. My vehicle was kept there for over a week without a single update. Despite my attem diagnostic service and had an extremely disappointing experience. My vehicle was kept there for over a week without a single update. Despite my attempts to follow up, I received no communication regarding the status or progress of the work.This lack of professionalism and customer care was unacceptable. I expected at least timely updates or clarity about the delay, but neither was provided. Based on this experience, I will not be returning to Gilroy Chevrolet for any future service and cannot, in good faith, recommend them to others seeking reliable automotive support. More

We appreciate how Gilroy Chevrolet always takes care of our vehicle needs. We have bought two vehicles from them and every time we have to take them in to get them serviced we are pleased with the results our vehicle needs. We have bought two vehicles from them and every time we have to take them in to get them serviced we are pleased with the results and efficiency. They have a great team! More

This review is specific to the service department; I can’t speak to the sales side. However, based on my service experience, I would not feel comfortable buying a vehicle from this location. I brough can’t speak to the sales side. However, based on my service experience, I would not feel comfortable buying a vehicle from this location. I brought my truck in for a basic service and oil change. I specifically asked—verbally and clearly—that the tires be rotated including the spare, as one tire had recently been replaced and I wanted to ensure even wear. This was explained directly to the service advisor at the counter. I was later notified that the truck was ready for pickup and was also informed that an additional item needed replacement under warranty. After getting the truck home, I noticed the spare tire looked odd. It was not the original-size spare but was noticeably smaller (by an inch or two) and still mounted on the spare rim. Upon further review, Chevrolet does not recommend using this spare for extended driving, which makes rotating it questionable at best. I also noticed that none of the tires were inflated to Chevrolet’s recommended PSI, even though proper inflation is a standard part of a tire rotation. I called to provide this feedback and to schedule the warranty repair. Since then, I’ve made five phone calls (including to the manager) and sent four texts, with no resolution or appointment for warrenty item. That is an unacceptable lack of follow-up. I had some poor experiences here a year or two ago but was told at that time that management had changed and operations had improved. Unfortunately, that does not appear to be the case. I would recommend going elsewhere for Chevrolet service. I’m very disappointed that basic quality control and simple follow-up—answering calls or returning messages—are still an issue. This is a very low bar for auto service, and it wasn’t met. More

Both Akash and Markeith made the process of buying a new car much easier and faster than previous experiences at other dealerships. car much easier and faster than previous experiences at other dealerships. More

Like the dealership no pressure very helpful and getting thing I need to purchase a vehicle and I would recommend this dealership thing I need to purchase a vehicle and I would recommend this dealership More

listened and found problem and explained probable code problem.and test alignment until correctly finished. problem.and test alignment until correctly finished. More

Very helpful and very friendly service and I definitely would come back and get my vehicle service there again. would come back and get my vehicle service there again. More

Micah was great. The length of time it took to diagnose and fix the problem is a problem. Labor is an issue everywhere, hopefully better personnel will be in place in The length of time it took to diagnose and fix the problem is a problem. Labor is an issue everywhere, hopefully better personnel will be in place in the future. More

Did not fix my truck and did not give me updates. Had to show up multiple times to get any updates Had to show up multiple times to get any updates More