Gillman Subaru North

Team Gilman North is by far one of the most efficient and most thoughtful dealerships I have dealt with in years. They want you to be happy in your new Subaru and they will do everything they can to make tha most thoughtful dealerships I have dealt with in years. They want you to be happy in your new Subaru and they will do everything they can to make that happen! More

Gillman North's customer service has gone drastically downhill and we will not be going back to that location. downhill and we will not be going back to that location. More

Knowledgeable, friendly, not pushy. Excellent facilities. Since I really knew what I wanted, there wasnt a need to see lots of different models - they recognized that and we zeroed in Excellent facilities. Since I really knew what I wanted, there wasnt a need to see lots of different models - they recognized that and we zeroed in quickly. More

Very nice waiting area, with viewing window of the service area. All personnel i had contact with were friendly and helpful. I met one of the lead service technician as I had specific questions about service area. All personnel i had contact with were friendly and helpful. I met one of the lead service technician as I had specific questions about the engine oil level..He was very knowledgeable and helpful. More

Cy did a great job helping me find my new car! I am very pleased with the service I received and I reccomend Cy and Team Gillman Subaru North to anyone looking for a new car! I am very pleased with the service I received and I reccomend Cy and Team Gillman Subaru North to anyone looking for a new car! More

I had a very nice salesman, Brian A. I was needed to drive whatever it is I wanted to buy, between a Cross Trek and CX5, which conveniently was right next door. After driving both, the I was needed to drive whatever it is I wanted to buy, between a Cross Trek and CX5, which conveniently was right next door. After driving both, the Cross Trek won. Of course, the color I wanted wasn't at the lot, but they were able to find what I wanted by later that evening. They drove it in from Louisiana the next day. More

Buyer Beware: Gillman Subaru Fumbles Customer Service from Start to Finish I’m no stranger to Subaru—I’ve owned both a Forester and an Ascent company car since 2019. While the styling never thrilled m from Start to Finish I’m no stranger to Subaru—I’ve owned both a Forester and an Ascent company car since 2019. While the styling never thrilled me, the safety, comfort, AWD, and fuel economy kept me loyal. Unfortunately, Gillman Subaru (the closest dealer for service) has tested that loyalty at every turn. Service Department—Four Years of Frustration • Chronic delays: Routine maintenance that should take an hour routinely drags into half‑day marathons. • Zero conveniences: Loaner cars are “never available,” leaving me stranded in a drab, overcrowded waiting area that screams “1990s DMV.” The Sales Disaster After months of searching, I finally found a CPO Ascent that met my exact specs—at Gillman, of all places. I told the online rep I was an informed, cash‑ready buyer with a six‑day deadline. They promised a “VIP experience” for my 2 p.m. appointment. • No‑show “VIP” treatment: I checked in on time, texted my arrival, and waited 12 minutes without a response. Pressed for time, I walked out—only to be waved back after the rep admitted he’d simply missed my message. • Car still on the back lot: The vehicle wasn’t even pulled up for viewing. We toured it in the parking lot while he rambled about scheduling a test‑drive with my husband present—a stunningly sexist assumption given I’m the primary earner and decision‑maker. • Radio silence: I reiterated my budget, add‑ons, and 6/18 deadline, offered to finance if it helped them, and left. Multiple texts, voicemails, and supervisor messages went unanswered for weeks. Management MIA Fed up, I drove back to give feedback face‑to‑face: • Reception said there is no Sales Director and the GM was “out to lunch.” • Only after insisting did an executive assistant and, later, the CFO return my call—30 days after my first inquiry. By then, my interest (and patience) was dead. Final Straw Thirty days later, the Ascent is still sitting on their lot—unsold, just like every buying signal they ignored. ⸻ Bottom line: Your vehicle is likely the second‑largest investment you’ll make. Choose a dealership that respects your time, listens to your needs, and treats you like a partner, not an inconvenience. Gillman Subaru failed on all three counts—service, sales, and basic courtesy. Spend your money where customer service matches the quality Subaru is known for; it’s definitely not at Gillman Subaru. More

I had excellent service and customer contact this time. A whole turnaround from my past visit in January. My service contact kept in touch with me, gave me up-to-date information on my vehicle including A whole turnaround from my past visit in January. My service contact kept in touch with me, gave me up-to-date information on my vehicle including needing a n alignment, which he told me wad under warranty. I was in and out---with a clean car--in 2 hours! I would give you a 10+except that you sent thos to my deceased husband, even though the car, appointment, and all contact was in my name, Karen. Please! Update your records; I had to go to TX MVD to change the registration in My name, the appointment was in KY name; why would you send this to my husband's name. Otherwise, a near-perfect experience. More

I took my Outback in for standard service at one year and was able to have a very small quarter sized dent popped out by one of their service providers while there. Thank you very much. My service advisor was able to have a very small quarter sized dent popped out by one of their service providers while there. Thank you very much. My service advisor is great. More

Took my Crosstrek in for service was keep up to minute on when service would be done. when service would be done. More