Gillman Nissan of Fort Bend

It was a good experience overall, I negotiated price with It was a good experience overall, I negotiated price with Hilton Tran over the phone, Moses helped me out throughout the process, Mr. Nam was very s It was a good experience overall, I negotiated price with Hilton Tran over the phone, Moses helped me out throughout the process, Mr. Nam was very straight forward & didnt push me for anything at all. All in all it was a good experience, hoping the same in their service area. More

I felt that my questions about the vehicle were answered fairly. I appreciate the time that the sales person invested in me in both meeting with me at the dealership and over the phone. fairly. I appreciate the time that the sales person invested in me in both meeting with me at the dealership and over the phone. More

Buying a new car is daunting.I bought this truck over the phone,Gillman made it easy.I got the price I was looking for,the truck I wanted and didn't have to spend a lot of my precious time. phone,Gillman made it easy.I got the price I was looking for,the truck I wanted and didn't have to spend a lot of my precious time. More

I WAS VERY IMPRESSED WITH GILLMANN NISSAN DEALERSHIP-VERY CLEAN,OPEN SPACE -EVEN THE RESTROOMS ARE CLEAN.VERY PLEASED WITH MY EXPERIENCE-IN 2 HOURS I GOT THE CAR DRIVING HOME.MALEK,JOHN AND MR NAHM ARE ALL V CLEAN,OPEN SPACE -EVEN THE RESTROOMS ARE CLEAN.VERY PLEASED WITH MY EXPERIENCE-IN 2 HOURS I GOT THE CAR DRIVING HOME.MALEK,JOHN AND MR NAHM ARE ALL VERY NICE,POLITE,PROFESSIONAL AND RESPECTFUL-KNEW EXACTLY WHAT THEY WERE DOING TO GET ME AS A CUSTOMER HAPPY AND VERY IMPRESSED...THANK YOU ALL FOR THIS WONDERFUL EXPERIENCE. More

my experience with Gillman Nissan of Fort Bend was excellent, Hugo did everything in his power to helped me find the car I wanted and also with my payments. excellent, Hugo did everything in his power to helped me find the car I wanted and also with my payments. More

Even though I am happy with my purchase I'm not sure I would recommend this dealership to others. The vehicle we purchased was used, but to our complete disbelief it was never properly inspected!!! Afte would recommend this dealership to others. The vehicle we purchased was used, but to our complete disbelief it was never properly inspected!!! After purchasing the vehicle and driving it for a week it began to overheat and when we checked under the hood a little more found an almost empty radiator, what appeared to be oil in the air filter (it was dripping) and the oil when checked was dirty. Once I notified Matt of this, and he assured me there was an oil change and initial inspection done on the vehicle, Matt agreed to have the records of said service for me when I brought my car back in for detailing and application of additional services I had purchased. Two days later Matt called me to ask if I could bring the car in early because when he looked for the service record he could not find it on file, and when he questioned the service manager Matt was told that the vehicle had slipped through the cracks when the dealership split the pre-owned vehicles. I find it very hard to believe that a vehicle sitting in your inventory for 49 days did not show up on any report or that NO ONE noticed that either you were missing a vehicle on one lot OR that you had not even done an initial inspection to see if you were going to keep the vehicle on the lot. That being said, Matt put me in a loaner and my car was checked over as it should have been done in the first place. There were SEVERAL major issues that were repaired that should not have happened on a vehicle sold from a dealership. I appreciate that given that the work was done over the Labor Day holiday I had my vehicle back in 4 days time, however this was an inconvenience. Especially because the loaner vehicle had to be returned to have the tail light and rear blinker bulb changed because it was given to me with out them working properly. I also appreciate the fact that Matt received numerous calls from both my husband and myself regarding the issues we encountered and he was always polite, friendly and helpful. Another matter is one of safety regarding your dealership during extremely windy days. When I brought the loaner car back to have the bulbs replaced I went to leave the dealership through the front doors and was flung across the parking lot when the wind caught the door. I was not seriously injured but the event was witnessed by at least 3 employees, my husband and another customer. I was asked by Lori and Matt if I was ok, and was offered to go have myself checked out by medical staff, but I refused as I didn't feel serious damage was done. However, we were told that several employees had had issues with doors that opened that particular direction and that signs had been put up on other doors stating "please use other door." Why this was not done to the main entrance doors I'm not sure but if I had been a child or elderly individual I would've flown into the car parked less than 3' from where I landed, and would have been more seriously injured. I guess in conclusion I would hope that my experience could be used as a learning experience for some of your staff members. Perhaps a weekly report of what vehicles have been (or have not been) serviced/bought/etc could be done instead of a monthly report so that someone has an idea when a vehicle has sat on a lot for almost two months without being checked over by a certified technician or to have safety measures in place to prevent customers from being injured. More

Bill kept me consistently updated on the progress of my car's delivery and helped me arrive with all the necessary documentation so that I was able to take care of the purchase in one sitting. Bill was ve car's delivery and helped me arrive with all the necessary documentation so that I was able to take care of the purchase in one sitting. Bill was very friendly, but not over-powering. He explained all the details of the Leak such that I left without any unanswered questions and no new questions came up afterwards. Nam was also very friendly and helped me understand the benefits of taking out a loan via the dealership as opposed to my bank, again without being over-powering. An excellent experience overall. More

The car salesman Moses is very helpful, funny, patient, and kind. I remember I asked for a cup of water but the dealership's fridge was locked, Moses went out of his way and purchased a bottle of water for and kind. I remember I asked for a cup of water but the dealership's fridge was locked, Moses went out of his way and purchased a bottle of water for me, which I thought was very sweet. I really appreciate the fact that he made a follow up call after I drove my new car home to check up if everything is okay. He made my visit to the dealership a pleasant and informative car buying experiences. More

Moses made this new car purchase a breeze! We knew what we wanted, what we wanted to pay, and how much we wanted for our trade-in and he was able to satisfy all of those without the usual back and forth wi we wanted, what we wanted to pay, and how much we wanted for our trade-in and he was able to satisfy all of those without the usual back and forth with a manager. I would definitely come back again to purchase another car here. This is our second car from this dealership and each time was awesome. More

I recently bought a car from John Decman. The salesman, John Decman ,went above and beyond helping me in this process. He is the kind of person everyone should encounter when making this type of purchase. John Decman ,went above and beyond helping me in this process. He is the kind of person everyone should encounter when making this type of purchase. I am very thankful to, John Decman, for having been there for me. More