Gillman Nissan of Fort Bend

This was by far, the most enjoyable new car purchase I have ever had. John Decman is a pleasure to work with, very professional, knowledgeable and personable. I would be glad to recommend John and Gillm have ever had. John Decman is a pleasure to work with, very professional, knowledgeable and personable. I would be glad to recommend John and Gillman Nissan to my friends and colleagues. More

This dealership was very friendly and helpful in finding the exact vehicle that we requested. They worked quickly to meet our needs and gave us a great deal as well. the exact vehicle that we requested. They worked quickly to meet our needs and gave us a great deal as well. More

I found a Murano that I like on Gillman Nissan on website. According to the website they have this vehicle in stock but when I came to visit the dealer, believe it or not, they don't have it! One of website. According to the website they have this vehicle in stock but when I came to visit the dealer, believe it or not, they don't have it! One of the sale man took me around and showed me other Murano that has the same internal color that I like and showed me another one that has the external that I want and wanted me to give him an offer to close the deal! He was not happy much because I told him that I would not do that since I did not even see the one that I like. He then told me that the vehicle that I like was not on the floor, it was in the warehouse and he will be able to get it in if he has some kind of commitment from me! Once again, I told the man that I would not do that, If he wants to earn my business, he needs to have the vehicle in, give his customer a chance to take a look without asking his customer put down some money just to have a chance to take a look at the vehicle that his customer want to see? I told him that all he had to do is telling me that if he has the vehicle to show me or not, if not I'd leave and look for somebody else who has it. He got frustrated and ask me to follow him in to his office, I followed him to his office and asked myself what kind of game he wants to play next. He left and came back with one of his Sale Manager, His name was Hilton Tran, this man really knew how to treat his customer. Mr. Tran took time explained us everything and told us that he would bring the vehicle in for us to take a look tomorrow without asking me to put down any money. Well, the next day I came, the vehicle I like was there, colors and options matched my likings. Mr. Tran and I made the deal painlessly, I bought my Murano LE loaded with all options with Mr. Tran pleasure and happiness. Everything when good from A to Y, but when the sale man tried to put the temporary license plate on the back of my vehicle, he "stripped" one of the screw holes and had the screw stuck in there!!!! I was internally mad as xxxx, I just paid for one of the most expensive vehicles in his lot and when it came to the last step, he "F'ed" it up like that? He used the other one, screwed it in to hold the plate and punched a hole thru the temporary license plate hang it of the screw and told us if we want, My wife and I can take the vehicle drive home like that!!! We just could not believe that was how the man approached and solved the issue like that to his brand new customer. I asked to talk to his manager, I told the manager that I'd leave my "just bought" vehicle behind for them to fix it and would come back to pick up the next day. Next day came, I called one of the sale managers in the dealer and was advised that it was fixed and inspected. We once again had to drive all the way from Galveston, TX to Rosenberg, Texas. It took us 1.5 hr to get to the dealer, again, Mr. Tran, Hilton greeted us with warm welcome, he showed me my vehicle, but when I saw curious to see how good it was the fixed it, I was very disappointed, the screw hole was not fixed, what they did to it was they inserted a threaded plastic cartridge in the hole, fasten the crew in and hoped it would hold the license plate in place! The dang plastic seated floppily in the hole and with my two fingers I could easily I pulled it out of the hole and showed it to Mr. Tran. Mr. Tran called in the Service Manager and the Service Manager told us that the right part was not available un till Sat, that was why he had to fix it temporary just because he was out of part! ??? Now, I don't even understand why would the other Manager told me that my vehicle was fixed and inspected when it was not? I asked Mr. Tran why and was told that He was not aware of the situation. I'm wondering :"Why didn't they communicate to each other"? Is this how they treat their customer after the sale? Well, finally my Murano was fixed on the following Sat. Mr. Tran offered me a some gas for my trip driving home. Well, it was a mix feeling of experiencing with Gillman Nissan. Bad/Good? I can't tell now, I met good/bad people and had good/bad service in there also. One thing I know for sure, I will not return to Gillman Nissan for my next vehicle anymore, and I will not recommend it to any of my friend either. One simple fact is I just don't want any of my friend to go thru all the pain, driving back and forth and very poor service of the dealership that I just went thru. More

VERY HAPPY WITH JOHN DECMAN CUSTOMER SERVICE WENT OUT OF HIS WAY FOR ME N MY FAMILY HELP ALOT WITH PRICE N CAR KNOWLEDGE AND DOES HIS JOB VERY EXCELLENT HIS WAY FOR ME N MY FAMILY HELP ALOT WITH PRICE N CAR KNOWLEDGE AND DOES HIS JOB VERY EXCELLENT More

Our sales person was friendly and in our opinion honest and sincere. We were offered the car we requested online and the price that was quoted and sincere. We were offered the car we requested online and the price that was quoted More

Matt was more than helpful in my purchase experience. He stayed late to help me and even gave me five dollars out of his own wallet when I left in my new Altima because I did not yet have a toll tag to make stayed late to help me and even gave me five dollars out of his own wallet when I left in my new Altima because I did not yet have a toll tag to make it home on the beltway. More

The employees that we worked with were very helpful and nice. They actually made it one of the easiest vehicle purchases I have been involved with. Nam was very thorough when explaining the finances. nice. They actually made it one of the easiest vehicle purchases I have been involved with. Nam was very thorough when explaining the finances. More

John worked well with us. Listened to our requests. Friendly and timely with the sale procedure. Will recommend to friends. We are pleased with our purchase. Friendly and timely with the sale procedure. Will recommend to friends. We are pleased with our purchase. More

The experience was the best I have had at a dealership in my years of buying cars. All questions were answered, treated with respect,and maded to feel at ease. Would recommend this dealership and salemen(Bil my years of buying cars. All questions were answered, treated with respect,and maded to feel at ease. Would recommend this dealership and salemen(Bill Basare),,,,,Thank You !!!!!!!!!!! More

It was 7:45pm when I opened the door to Gillman Nissan of Ft Bend. When I walked in two of Johns team greeted me saying John would be right out. John was one of 3 first responders to my Consumer Reports "bui Ft Bend. When I walked in two of Johns team greeted me saying John would be right out. John was one of 3 first responders to my Consumer Reports "build your car" target pricing for the Altima. He was the only one that returned with a phone call and off the top of his head made me a deal that was attractive. All the way through the sales process John was considerate, forthcoming, and gave me a strong sense of fairness. He closed the deal with Mr Pham waiting to close the contract. He gave me a loaner vehicle of the same class I bought so they could prep my purchase to be ready when I got off work on Monday. Mr Pham was impeccable with his explaination of extended warranty. The ones I've dealt with in the past were like bully sales mgr's. In all I was driving home in the loaner at 10pm....wow More