Gillman Honda of Fort Bend

Gillman Honda Review The vehicle sticker, sales and finance department said the Nitro package was on my car. The Nitrogen package included nitrogen filled tires and a roa The vehicle sticker, sales and finance department said the Nitro package was on my car. The Nitrogen package included nitrogen filled tires and a road hazard warranty that covered the tires and wheels in case of damage. I was told that it is already on the car. I did not think it was smart to pay for nitrogen when 78% of the air we breath is nitrogen. That sounded like a scam. However, it included the tire and wheel road hazard. On December 3rd at about 5:30, a bolt punctured my car tire while driving. I called the Honda dealership about an hour before they closed requesting assistance. They told me that they would have to find my paperwork and call me back. They didn't call back so I called them. They told me that I would have to deal with it on Monday because they were closed on Sunday. I called on Monday and the person that checked my contract folder said there was nothing in it about a warranty, not even the extended warranty that is separate from the Nitro package. I asked to speak with Crystal (sales manager) and she claimed that I got such a good deal on the car that there was not Nitro package warranty. I told her it was on the sticker and sales contract. She told me that there was nothing she could do for me. I then called the main office and spoke with Stacey Gillman's assistant, Debi Adams, and she told me she was going to call Aldo Cortes, the manager at Gillman Ft. Bend. Gillman Ft. Bend responded with an offer to try and repair the tire this one time as a courtesy. My response is that I have a warranty and they need to honor that warranty today and in the event of any future problem as specified in the warranty. Gillman Honda has breached our agreement for purchase by refusing to honor it in it's entirety. They have neglected to honor our agreement and have deliberately defrauded me out of money. More

Bottom of xxxx We went to dealership this weekend as they offer Costco discount. Once we get there, they told us they will give us trade in value for our Van for $82 We went to dealership this weekend as they offer Costco discount. Once we get there, they told us they will give us trade in value for our Van for $8200, that is the price without seeing the Van. So we drove 30 min home and drive Van back, then they told us that our Honda van had recall on airbag that were never fixed, which if is fixed, they would give us $9500 for our trade in. I told them if it were air bag issue with my Honda van, I would hold off everything in my life to have it fixed as it transport my 3 little boys on a daily basis. The Sales manager Ryan (suppose to be the main guy there) told us that there is shortage of material for fixing the Air bag, some Honda van has to wait for 9 month so it is lost for them if we trade in our van as it would have sit in the back. I was very angry that how come the Honda dealership in Katy Tx where I service the van did not fix my airbag. A day later, on Monday, I called Honda dealership in Katy and spoke to Carl, he assure me there were NEVER any recall on the air bag in Honda Van, he know for sure as he is the general manager at Honda car service for many years!!! I then call this Ryan guy up, he told me that he is right, Carl is wrong, but all of sudden, he is allowing me to trade in and bring the van!!! I guess miracle do happen, this is just bunch xx!!!! I feel he is just blowing hot air up where the sun does not shine!!!! Then when I call back to speak to Ryan to purchase the van, all of sudden, he is in "meeting all day", could not possibly call me back!!! I used a different phone, he answered, now he is telling me he will give me $9000 for my trade in Honda van and then start to pick on my Van saying the paint is chipped. Sadly, when I drove my Van two days ago, he was fine with it after he did careful inspection of the van and was willing to give me $9500. I did not believe the car sales man are bottom of xxxx before, now I do!!! I have no respect for them, they wasted my precious time that I could have spend with my boys!!!! Please, if you have any common sense, do not go to this dealership!!!! More

Never Again I went to this dealership after my son contacted a salesman via the internet-Josh who informed him that he could place him in a vehicle with a payment I went to this dealership after my son contacted a salesman via the internet-Josh who informed him that he could place him in a vehicle with a payment he was comfortable with knowing the credit situation however, over 4 hours later we agreed to leave some cash so that the deal can be worked on at the urging of Ben..to as he stated "show we were serious so they can work a deal for us". It was agreed that if the interest rate was not at the number I informed Ben of that I would not be pursuing a purchase. Ben looked me in the eye shook my hand and stated " if at anytime I chose not to pursue the purchase I could come into the dealership and retrieve my money". Josh did not provide me with concrete numbers, tried to place my son in a car that he did not want, and went back on his word as well that I could come at anytime before 9...closing time to retrieve the money I left. When I get there after working all day and driving 36 miles I was told the accounting department was closed and the check could not be provided. Ben was very insulting stating this isn't a 7 Eleven we don't have the cash if I had your 300 dollars I would give it to you, I was taking a nearly 2000 dollar loss to get your son in the car versus the amount of money left. Okay well when you saw the interest rate was not in the percentage I gave you as informed on the original day why proceed? I was clear and specific on the numbers I was looking at with no exceptions. Josh was texted nearly 45 minutes before I went to retrieve my money and I was not informed until I was taking the exit that the accounts department was closed and I could not receive my money. I appreciated all the effort put in however, in no way does that minimize the condescending comments made by their supposedly "courteous staff, to be blunt and HONEST it was Ben". If your not a 7 Eleven why take money from me like one. Don't be disrespectful and a blatant liar for this is extremely unprofessional. Josh I will say that at least you were polite and apologetic maybe you should train Ben in customer service skills he could learn something from you. So as I was corralled to the door by Ben I was told " I will have Josh personally deliver your check for 300 dollars to your job by tomorrow 08/09/2016" I will be waiting to see if Ben understands the value of honoring his word. I only went here after a previous purchase and most pleasant car experience with a sales rep names Lee who I wish would have been there because he apparently understood what great customer service consist of. NEVER AGAIN WILL I GO TO GILLMAN HONDA FORT BEND ROSENBERG TEXAS More

Excellent Service Department (Neville) I use to go to Honda Cars of Katy only .Now the only reason I come here is Neville for service. He always gives me great service and always go above I use to go to Honda Cars of Katy only .Now the only reason I come here is Neville for service. He always gives me great service and always go above and beyond. Give the man a raise. More

Terrible service from service department I had a warranty problem with my car so I brought it in to get fixed . The gentleman I worked with by the name of Neville, was very rude and had the w I had a warranty problem with my car so I brought it in to get fixed . The gentleman I worked with by the name of Neville, was very rude and had the worst customer service I have ever experienced in a Honda dealer . I have worked with Honda my entire life all over the country and never have I been treated so poorly as a paying customer . He yelled at my for being three minutes late to my appointment after I had called the day before to let them know I'd be running late . At that time I had been told it was fine and to come in when I was able . Do not advise your Honda o be worked on at this dealership . More

poor experience The only reason I'm giving the dealership 2 stars instead of 1 is because I had a very pleasant experience with their internet sales rep, Debra Hernan The only reason I'm giving the dealership 2 stars instead of 1 is because I had a very pleasant experience with their internet sales rep, Debra Hernandez prior to stepping in to the actual store. I went in to the store having already done a test drive (elsewhere) and having finalized a drive out price for a Honda Odyssey EX. The whole process still took an excruciating 3 hours of signing papers, waiting for an hour, signing more papers, waiting for an hour, and then waiting for someone to give me the keys to go. In addition, I received conflicting statements about insurance and financing. The floor manager said my current car insurance would cover the new car for the 1st 30 days while the finance sales rep was emphatic that I needed to get coverage on my new car within the 1st 72 hours. The floor manager also recommended that I pay off the car within the 1st statement so that I could take advantage of the $500 financial promotional discount without incurring much interest while the finance sales rep said that if I paid the car off before the 4th statement, I wouldn't be eligible for the $500 discount. I don't think they meant to be dishonest, I think it just reflects the lack of thorough training - those questions are common for customers to ask and all sales reps whether they're on the floor or in finance should have one consistent answer. Finally, as I'm about to sign the papers, I notice that the drive out price was $230 higher than what had been quoted to me through my email communication with Debra. When I pointed out, the sales rep took it to their manager to be corrected. $230 is no small amount of money and could cover months of gas. I received no apology from the manager, whose fault it was. And when I asked the sales rep how the error came about, he claimed that the manager forgot to calculate in the fees related to the title. Best case scenario - the manager is doing their job poorly - the email clearly said drive out price so I don't see how the manager could have mixed that up. Worst case scenario - they were intentionally trying to deceive me by sneaking up the price on me. While the 3 hour wait time and the conflicting statements about insurance and financing were annoyances, the attempt to $230 extra is what motivates me to make sure I post this rating. More

Sketchy Sales Tactics We were looking for a vehicle with a 3rd row seat and large enough 2nd row seat to hold 3 car seats. We had narrowed our search to a Honda Pilot or C We were looking for a vehicle with a 3rd row seat and large enough 2nd row seat to hold 3 car seats. We had narrowed our search to a Honda Pilot or Chevy Traverse. We were recommend to go to a different Honda dealer much farther away, but they had no 2015's in inventory. We decided to stop in to Gillman because they had some inventory. We were sort of given the run around. It took us over 2 hours to see a new car. We actually loved the Pilot, but then things got really sketchy. They quoted us the car at full MSRP, when other dealers were discounting them $5000+ due to 2016 arriving. We told Mark we were trying to stay under a certain monthly payment, but he came back with over $200 more per month. They refused to negotiate because we were going to look at a Traverse. Truthfully if the price was right we might have bought on the spot. What really bothers me is that when I got home, I played with a financial calculator based on the price of the car ( as I was told.) My figures are over $100 per month less than what we were told. When we left the dealership I was frustrated because we were over $16000 different on a car we loved. In actuality we were probably $5000-$6000 different, but due to their sales practices we didn't get to negotiate. We ended up with a Traverse because of the dealership experience, but will definitely look at a Pilot again in the future, but NEVER at another dealership owned by Gillman. More

Poor Customer Service and Frustrating Experience This is regarding my bad and frustrating experience with the Honda USED Sales team during my recent interaction on June 06 2015 I had purchased a Hon This is regarding my bad and frustrating experience with the Honda USED Sales team during my recent interaction on June 06 2015 I had purchased a Honda CRV (used car) 2013 Model from the Gillman Honda (Rosenberg) Houston. The sales person (Karim) who had joined the team a week before was nice and helped us in selecting the correct car. However we did not have a positive experience with both the Sales Managers (Steven and Jean ) during the negotiation and finalization phase. During negotiation, ‘Jean’ just like that walked out of the room rudely and we felt very insulted by his response and behavior (Be very careful with this person). It was totally shocking and weird. Later when we stepped out without finalizing, couple of others from sales team stood outside and were apologetic and asked us to come in and helped us close the deal and Steven (the other sales manager) was one of them but Steven’s attitude and response changed completely after we signed the deal. Moreover , when we were actually signing the contract with the finance team (in a separate department) , we realized that the total amount of the car was wrongly entered by one of the sales manager (and was increased by 5000$) and it took more than one hour for us to find out the differences in the monthly installments. We had to repeat the whole contracting process with the revised $ and we spent more than 2 hours on that. During the car selection process, we were clearly told that we will have two keys for the car. Things took a turn for worse once we completed all the formalities/ sign the deal and when we came to collect the car. We were shocked when we were given just one key for the car. Instead of helping , the Sales Manager (Steven) was very rude in his response and was showing his attitude. We almost gave up as the end to end process to buy an used car from this department took around 5 hours and we did not have any energy to respond or argue with the manager of such an attitude. When we came out one for the sales guy told that he will get back to us in a couple of days on the second pair of key but we never heard back from them. Every time we call, we are told that they will get back to us. Eventually we were told that it will be easier for us to get a new key made at my own expense that too in a rude and insulting manner by Steven. After having spent more than $21,000 on the car, I do not think this sort of customer service/ behavior is expected from Gillman. We had come to Gillman because we believed that they were good at treating their customers nicely but this overall frustrating experience with Gillman Honda clearly proved that we were totally wrong and we will never come back nor we will recommend to our friends and relatives. After this behavior and a bad experience, I will never ever recommend Gillman to anyone. Friends, there are lots of other good Honda dealers in Houston who does a better service than this i believe. When you walk out with a car, you should feel good about it but I just had the opposite feel and you please do not go through the same experience and difficulty as I had. Be careful and think twice before you visit this dealership!!! More

Run Away... Fast ! Deeply regret purchasing here. The service dept.(Neville) is excellent,and the only reason that I considered buying here. The front end Sales and Deeply regret purchasing here. The service dept.(Neville) is excellent,and the only reason that I considered buying here. The front end Sales and Finance people are a throwback to the 1960's prior to consumer protection laws. If you like the offer - counter offer "I'll ask the boss" game for hours. If you miss deceptive finance practices from the days before "Truth In Lending" then this might be the place to purchase your next Honda...If not then run away I'm certain that there are more honest people in prison! They must have somehow purchased their BBB accreditation? Caveat Emptor ! More