Gillman Honda of Fort Bend

Very unprofessional staff. Welcome desk representative hardly cared why we were there. Their sales representative had given us certain price for a Honda Accord over the p staff. Welcome desk representative hardly cared why we were there. Their sales representative had given us certain price for a Honda Accord over the phone and had confirmed that they would match the price offered by another Honda dealer -which perhaps belongs to the same group a few miles north of this dealership. The sales person was welcoming and polite in his attitude but the manager was very curt, dismissive, unfriendly, impatient , lacking good basic customer skills and very unprofessional . He didn't want to discuss the numbers at all- as was promised by the sales rep- and in spite of our asking several times. His attitude was " take it or leave " . The manager had no courtesy to discuss the price in spite of knowing we were returning customers ( we had bought a Honda Accord just a few months ago from the same dealership), in spite of the fact that we were assured that the numbers will be discussed in detail and in spite of knowing that we were coming from a city 120 miles away from Houston . He didn't even offer to show any vehicle from the available stock. Didn't expect this kind of unprofessional attitude from a dealer of one of the best car manufacturers in the world. We will never step back in this dealership. Honda lost our business because of this manager 's bad attitude. We bought a Hyundai from a dealer a few miles north of this dealership - where we were treated with respect and professionalism. Date visited this dealership: October 7 ,2017. More

Positive points for consideration Process was straightforward, with explanations for how my preferences could be fulfilled. Suggestions for improvement to show customer consideration: Process was straightforward, with explanations for how my preferences could be fulfilled. Suggestions for improvement to show customer consideration: 1. Since 3 employees are utilized to handle process, you should state what each will handle. 2. Present actual copies of electronically-signed documents & final printed directions of how /when they will receive title, inspection sticker, etc. That's the only proof one has of what they agreed to. (Don't put burden on customer of asking for it.) 3. Raise seat level for signer, so they do not have to stand to see what they're signing. 4. Consistently on all forms use same designation (i.e. Middle Name, Maiden Name, Location where vehicle will be housed, Mailing Address, etc.). 5. Have process manager look over/approve all documents before presenting to customer, to prevent employee inaccuracy in copying customer input from forms. (Don't burden customer with having to verify accuracy). 6. Make sure all legal/personal info/added items have been removed from trade-in vehicle & presented to customer. More

Was unable to help me with a low down payment ,lure me in talking special financing programs that would,told me to be. Patient they could help me ,never happened me with a low down payment ,lure me in talking special financing programs that would,told me to be. Patient they could help me ,never happened More

New Honda hrv purchase, great work by gillman Debra Hernandez was very accommodating and helpful. She made it easy for us to purchase and answered all our questions. Great dealer and nice Employe Debra Hernandez was very accommodating and helpful. She made it easy for us to purchase and answered all our questions. Great dealer and nice Employees More

Painless Good afternoon I know that a survey is coming but I thought I would get a head start. Hazel will be getting a 5 stars from me, everything is perfect 5 Good afternoon I know that a survey is coming but I thought I would get a head start. Hazel will be getting a 5 stars from me, everything is perfect 5 stars. Hazel was very professional!!!!!!!!!!! More

Fourth Honda purchased from Seyed Over the years we continue to return to purchase reliable vehicles for our family from Seyed. He sold us two Odysseys when our children were young and Over the years we continue to return to purchase reliable vehicles for our family from Seyed. He sold us two Odysseys when our children were young and now he has sold us two Accords for those young children who are headed off to college. We always know we are getting the best possible deal with the easiest transaction and driving out with a new safe car that we trust will last for many years and many miles. Thank you Gillman Honda of Fort Bend and Seyed! More

Good experience overall. Friendly and professional service. I bought a new 2017 Accord Hybrid at this dealership and I must say, it was an enjoyable experience. The internet Sales Manager Debra Hernandez helpe I bought a new 2017 Accord Hybrid at this dealership and I must say, it was an enjoyable experience. The internet Sales Manager Debra Hernandez helped me with all my questions. She was friendly and professional. The financing process was very fast, efficient, and informative. More

Friendly service The Internet Sales Manager, Ms. Whitney Erskine, really went extra miles for me to get this deal done. Thanks to her and the Finance manager for stayi The Internet Sales Manager, Ms. Whitney Erskine, really went extra miles for me to get this deal done. Thanks to her and the Finance manager for staying late to complete the process. Even though this is the third car same model I bought from this dealership location, Whitney still nicely showed me the car's special features & helped me set up the Blue Tooth function at the time at 9:20 PM Saturday night which passed their closing time of 8:00 PM. . More

Amazing Experience First time buying a new car and Gillman Honda made it an experience to remember! Unbelievable customer service. Aldo, Pedram, and Ali all went the ext First time buying a new car and Gillman Honda made it an experience to remember! Unbelievable customer service. Aldo, Pedram, and Ali all went the extra mile and I can't thank them enough. They took the time to go though every detail and answer all my questions. Wouldn't send anyone anywhere else! More

Surprisingly Easy Experience Gillman Fort Bend was honest and upfront in their dealings with us. Something we had trouble finding in other dealerships in the greater Houston area Gillman Fort Bend was honest and upfront in their dealings with us. Something we had trouble finding in other dealerships in the greater Houston area. All in all a pleasant experience and will certainly be back if we are ever in the market for a Honda again. More