Gillman Honda of Fort Bend

My experience with this dealer was fantastic. The owner, Chris Gillman, sent me to his Fort Bend dealership for help finding an affordable Honda Pilot. I got everything I wanted in this car and more, and t Chris Gillman, sent me to his Fort Bend dealership for help finding an affordable Honda Pilot. I got everything I wanted in this car and more, and the service was excellent. They made me a fantastic deal, and Phil, the man in charge of finance bent over backwards to make sure my car payments were affordable. That's hard to do, as I'm a teacher and don't make much money. Priscilla, the sales representative with whom I worked and Louis, the General Manager, were waiting for me at the door when I showed up, having already been told I was coming, and were nothing but polite and straightforward with me when I had questions. I went in to choose the car on a Monday, and picked it up the next day. Priscilla even helped me to install my car seat! :-) The car itself is phenomenal, and has all the bells and whistles I could possibly need on it. I feel safe in it, and I feel safe driving my kids around in it. I could not be more pleased with the service or the product I received. More

I had problem with my car battery, called John and he helped me got a new battery right away.Thanks John Miller for his help. helped me got a new battery right away.Thanks John Miller for his help. More

I dealt with Carlos over email mostly. He had sent me a price for my 2012 Fit, that I agreed upon. He stated, at the end of May, what the agreed upon price would be, but that it would not be coming until price for my 2012 Fit, that I agreed upon. He stated, at the end of May, what the agreed upon price would be, but that it would not be coming until the first week of June. I placed $500 to "hold" the vehicle upon arrival until I secured the down payment from my insurance company. The car arrived sooner than was expected, but it still arrived in June. Carlos had assured me that the price was what he stated it would be. When I get to the dealership, he proceeded to tell me that the price was now nearly $1k more than what he stated, due to Honda incentives having expired. I was furious, because not only had I placed the money down, but he had assured me of the price. His manager, whose name I did not get, came in and was entirely ambivalent about what he could do for me. He essentially gave me the idea that he didn't care if he had my business or not. I wanted to walk away, but due to circumstances, was forced to make the purchase from them. When the car was brought around, there were scratches on the trim. So now not only have I had to go out of my way to go to this dealership, and dealt with incredibly poor customer service, now I have to be inconvenienced to bring the car back so they can replace the trim! This was an absolutely abysmal experience. I've made sure to tell everyone to absolutely AVOID this dealership. More

My family has been buying cars from Popo for years and he will never put anyone in a bad car and will bust his hump to help you get in it. Highly recommend him if looking for a used vehicle. will never put anyone in a bad car and will bust his hump to help you get in it. Highly recommend him if looking for a used vehicle. More

Had a bad experience buying the car in honda gillman fort bend. Especially the finance guy was impolite to his customer and out to patiences. Would not recommend unless an improvement in customer service. bend. Especially the finance guy was impolite to his customer and out to patiences. Would not recommend unless an improvement in customer service. More

Our experience with Donald was awesome. He made everything go very smoothly. We did not have to wait for long periods of time. We will definitely be back for our next Honda everything go very smoothly. We did not have to wait for long periods of time. We will definitely be back for our next Honda More

Business seems to be run in a disorganized manner and I felt little concern for the customer. Buying a car should be a pleasant experience. We waited an hour to sign the papers and complete the purchase felt little concern for the customer. Buying a car should be a pleasant experience. We waited an hour to sign the papers and complete the purchase of the vehicle. This would have been understandable except we had set up the appointment time to come in to complete the job so why were we waiting for paper work to be completed? When video taped for questions concerning my experience I was appalled. How could I answer these questions when I had been in your store for over an hour and had not even seen the vehicle I was buying. The salesman seems rushed and more concerned about other things. What is more important than customer relationships? I bought a Honda for Pilot for many reasons. I have driven a Toyota for the past 25 years but the poor service at Fort Bend Toyota lead me to seek a different brand of car. Now I am wondering if the service at your dealership will be worse than Fort Bend Toyota. I hope future business will be a better experience. So far I would give your dealership a D rating. More

Carlos responded my emails promptly and provided a friendly service while I was at the dealer place. I'll recommend his service to my friends & relatives. friendly service while I was at the dealer place. I'll recommend his service to my friends & relatives. More

Great dealership, recommended to everyone. I was able to use the online sales and walk-in and out within one hour with my new Honda. use the online sales and walk-in and out within one hour with my new Honda. More